Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Multi-talented leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced leadership with over10 years of experience in customer service and administration. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a new work environment.

Skills
  • Events logistics management
  • Event logistics and production
  • Preventive maintenance services
  • Special events planning
  • High-end event experience
  • Coordinating promotional event
  • Event clean-up
  • Operations and logistics
  • Event organization
  • Event networking
Education
University of North Florida Jacksonville , Expected in 07/1998 Bachelor of Arts : Social Science Teacher Education - GPA :
Work History
Lennar - Logistic Event Coordinator
Hendersonville, TN, 02/2015 - 01/2019
  • Generated client retention by accurately organizing and executing shows and events.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Ensured smooth training for volunteers execution including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination.
  • Established budgets and determine timelines for venue selection.
  • Coordinated with events team in developing project plans for prioritized initiatives.
  • Improved quality processes for increased efficiency and effectiveness.
  • Coordinated with marketing on social media and online sources for industry trends.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Ordered office supplies and researched supplier discounts resulting in savings for the city.
  • Monitored and supported event information orders through statistical models and spreadsheets.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Initiated outbound administrative requests by phone, writing, email and data base programs.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Collaborated with sports and entertainment department on operational support tasks to model importance of group goals.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Offered pricing and feature recommendations to management and cross-functional teams.
  • Developed team communications and information for all meetings.
  • Created scheduling reports in excel, google doc and word to efficiently and effectively organize the event.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Determined and recommended methods to address improvement opportunities.
  • Conceptualized and designed maps, street closures and delivered details to vendors, sponsors and the rest of the team.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Organized purchase and delivery of materials needed for various contracts.
  • Produced weekly status reports detailing logistic operations and problems.
  • Directed and improved program operations by analyzing data and making proactive adjustments.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed quality programs to reduce overdue compliance activities.
  • Planned and implemented team projects to accomplish objectives.
  • Explained services and products to customers in friendly and engaging way.
Elsupermarkets - Permit Coordinator
Riverside, CA, 02/2008 - 10/2012
  • Determined licensing eligibility by examining paper work.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Completed field checks to verify licenses and permits for various business.
  • Collected payment from customers, provided documentation and changed accounts to reflect current statuses.
  • Confirmed information from licenses by checking databases and questioning details with applicants.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Developed and executed plans to monitor standard process adherence.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Worked with JSO, JFRD and the stadium to resolve problems, improve operations and provide exceptional customer service for the event holder.
  • Monitored and supported production order progress through spreadsheets and statistical models.
  • Tracked customers permit requirements to improve customer satisfaction while increasing service efficiencies.
  • Initiated outbound administrative requests by phone, email and in writing to accomplish an efficient permitting process.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Developed team communications and information to the rest of the city employees.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Adhered to established policies, procedures and compliance with risk management.
  • Developed, updated and maintained database of existing event holders and potential customers.
  • Created and managed knowledge base to offer staff.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Set overall vision and provided team leadership.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Provided supportive link between external customers and internal operations.
  • Worked with management team to implement proper division of responsibilities.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
City Of Jacksonville Florida - Government - Librarian Assistant
City, STATE, 02/2008 - 10/2012
  • Showed patrons where to find library resources and collected equipment, reference pieces and other items.
  • Mitigated librarian workload by independently managing basic patron requests and locating materials.
  • Located desired customer items through interlibrary loan system and coordinated deliveries.
  • Organized and maintained detailed records for customers on equipment use, materials logs and circulation activities
  • Monitored patrons to enforce adherence to library policies for material management and behavior.
  • Resolved patrons' complaints tactfully and professionally.
  • Revamped and regularly updated library website.
  • Answered patrons' questions via library's online chat reference service to assist with broad variety of research topics.
  • Instructed students on research techniques and use of online resources.
  • Trained staff, students and faculty on use of library technology.
  • Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies.
  • Managed volunteer calendar and ensured coverage of key roles during volunteer unavailability.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Inspected worksites, practices and gear for compliance with established safety standards.
  • Ensured that fire drills were practiced monthly for every work shift.
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Inspected facilities to ensure adherence to fire, hazard and safety guidelines.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Provided ongoing direction and leadership for program operations.
  • Determined customer needs and developed program initiatives according to preferences.
  • Managed web content updates and ongoing site maintenance to provide students with easy information access.
  • Checked programming logs and live broadcasts for conformance with FCC requirements to avoid legal issues.
  • Sourced qualified vendors to provide program resources.
  • Gathered and organized all printed materials required for program participation.
  • Reserved classrooms and meeting rooms for program activities and managed room list.
  • Developed and recommended policies and procedures for evaluating programs.
  • Devised, implemented and monitored program plans and schedules.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Created standard operating procedures.
  • Coordinated work between multiple departments.
  • Developed first-rate training programs.
Dani Mills Carpentry Inc. - Bookkeeper
City, STATE, 03/2002 - 01/2008
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
  • Created detailed expense reports and requests for capital expenditures.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Communicated with customers to identify and resolve outstanding payments.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reviewed account discrepancies and proposed courses of action to minimize losses.
  • Answered all customer questions and concerns and sought through outstanding payment accounts to resolution.
  • Entered figures using 10-key calculator to compute data quickly.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Balanced reports to submit for approval and verification.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Oversaw promotions and position changes and handled paperwork.
  • Managed drug testing for employees.
  • Created organizational filing systems for records, correspondence on all employees.
  • Instructed employees on appropriate corrective steps for corrective behavior.
  • Facilitated communication and coordination with employee process of termination of position.

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Resume Overview

School Attended

  • University of North Florida

Job Titles Held:

  • Logistic Event Coordinator
  • Permit Coordinator
  • Librarian Assistant
  • Bookkeeper

Degrees

  • Bachelor of Arts

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