Logistic Customer Service Representative Resume Example

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LOGISTIC CUSTOMER SERVICE REPRESENTATIVE
Professional Summary


Efficient Logistics Customer Representative in shipping and delivering. Highly organized and detail-oriented with a talent for accurate shipment tracking and problem resolution.

Interests
DATABASE, WORD PROCESSING, AND FIELD MANAGEMENT INFORMATION SYSTEMS*CLINICAL INVENTORY AND CLERICAL
Skills
  • Data management
  • Team leadership
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Extremely organized
  • Shipping and receiving
  • Route optimization
  • Data analysis
  • Proficient in Excel and Microsoft Office
  • Skilled multi-tasking
  • Proactive
Work History
June 2016-CurrentLogistic Customer Service Representative | XPO Last Mile Logistic Company | City , STATE

• E-mailed suppliers, carriers and customers with shipping/ delivery updates.
• Oversaw and monitor return and exchange processes of appliances.
• Communicated with dispatchers, warehouse, store representative and customers regarding outgoing orders.
• Prioritized order security, accuracy and on-time pickup and delivery.
• Provide assistance by telephone and email to customers and business partners.
• Monitor progress of delivery routes and Process changes or cancellations to delivery orders
• Achieved department goals of improving NPS scores and customers satisfaction by reducing escalations and maintaining inventory data.
• Respond to customer service issues by established ongoing relationships and great customer services.
• Provided assistances as necessary to track delayed or missing shipments.
• Ensured quality control of customer service with daily monitoring and customer feedback.
• Keep records of customers and truck driver's interactions or transactions, recording details of inquiries and feedback.
• Supported Operation Manager with daily operational functions..
• Gathered, logged and monitored shipping data and routes.
• Took corrective action in the case of accidents and delays to minimize customer's escalations.
Accomplishments: I was recognized as Employee of the Month within 4 months of employment, based on proficiency, dependability and earning milestones such as customer satisfactions, complete orders and customer retention.

August 2009-December 2017Manager Director Assistant | Campus Kids LLC | City , STATE

• Oversee facilities that housed school age children and ensure compliance with all local and federal laws governing child care, both in regard to the physical environment and the staff.
• Organized recreational activities and aide with homework
• Act as Site Director in the absences of the Director As a Site Director assistant
• Coordinated office inventory by restocking supplies and placing purchase orders.
• Kept reception area clean and neat to give visitors a positive impression of the company.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Monitored and screened visitors, updated logs and issued passes.

October 2012-August 2016Behavior and Developmental Assistant | Zwink Elementary School | City , STATE

• Successfully implemented all areas of a balanced literacy program that included: shared reading, small group instruction, word work, and teacher read aloud, utilized computer programs within the classroom such as: Boardmaker Plus, System 44 math, smart boards, laptops and iPads.
• Carry out behavior modification and personal development programs, under the supervision of special education instructor's psychologist or speech-language pathologists.
• Assist teacher and other faculties in taking care and educating students with physical impairments in a developmental classroom.
• Planned and prepared materials as a team in order to design curriculum that met the needs of the students Attended professional development classes in compliance with updating assistant certification required by the state..
• Assist children individually or in small groups to help those master assignments and to reinforce learning concepts presented by the teacher.
• Adapted teaching methods and materials to meet students' varying needs and interests.
• Observed and evaluated students' performance, behavior, social development and physical health.
• Encouraged interactive learning by incorporating educational software and the Internet.
• Supervised an average of 12 students in classrooms, halls, cafeterias, schoolyards and on field trips.
• Pursued professional development continually by attending educational conferences and teacher training workshops.
• Selected age-appropriate stories and read them aloud during daily story time.

Skills
Autism, child care, customer services, customer service, delivery, email, English, innovation, instruction, instructor, laptops, legal, Director, marketing, materials, math, word, next, progress, speaking, quality control, reading, read, recording, research, routing, speech-language pathologists, stock control, supervision, teacher, telephone
Education
DECEMBER 2012BACHELORS OF SCIENCE: SAM HOUSTON STATE UNIVERSITY, City, State
Additional Information
  • LEADERSHIP SKILLS: OMS/RED PRAIRIE /DMS MICROSOFT OFFICE/ EXCEL DATABASE, WORD PROCESSING, AND FIELD MANAGEMENT INFORMATION SYSTEMS CLINICAL INVENTORY AND CLERICAL

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Resume Overview

School Attended

  • SAM HOUSTON STATE UNIVERSITY

Job Titles Held:

  • Logistic Customer Service Representative
  • Manager Director Assistant
  • Behavior and Developmental Assistant

Degrees

  • BACHELORS OF SCIENCE :

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