Energetic gentleman who's successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.
Exceptional customer service
Staff motivation and training
Superb interpersonal skills
Nominated for 5star award for first quarter.
Earned “Concierge of the Year” 2016 from Entrepreneur Magazine.
Earned Front Of House “Ambassador of the Quarter” in 2014.
08/2016 to Current
Lobby ConciergeRitz Carlton Downtown － Atlanta, Ga
~ Create Ritz Carlton guest for life by personalizing their experience & exceeding their expectations.
~ Maintains great relationships the with local community so that I may offer the most intriguing shopping, dining, & cultural experience for all of our guest.
~ Implemented high-impact sales and marketing initiatives, resulting increased profitability.
~ Fostered strong working relationships with all hotel departments.
01/2016 to 08/2016
Lead NavigatorRenaissance － Atlanta, GA
~Assisted in enhancing the overall check-in experience which resulted in obtaining the 2nd highest check-in scores for the Renaissance out of 97 hotels.
~Increased Trip Advisor Rankings from mid-40s to the number 12 ranked hotel in Atlanta out of 177 hotels.
~Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
~Fosters strong working relationships with all hotel departments.
~Performed concierge services for a 4-star, 304-room hotel.
~Managed a 304-room full-service boutique hotel.
06/2015 to 01/2016
Purchasing SupervisorRenaissance － Atlanta, GA
~Purchase food and products for all outlets of the hotel.
~Reduced food cost by 15% by managing waste and putting ordering systems in place.
~Managed a 100k pcard account and ensured that all purchases were accounted for.
~Implemented strategies to reduce overall overhead and increase F&B profits.
~Balanced all rebates and other miscellaneous charges.
06/2014 to 06/2015
Front Desk ReceptionistRenaissance Atlanta Midtown － Atlanta, GA
~Won ambassador of the quarter for promoting teamwork, establishing guest relationships, experiences, and standing out for outstanding performances.
~Consistently went above and beyond for guest which resulted in receiving a personal note of recognition from David Marriott.
~Greeted and registered guests and issued room keys.
~Greeted all guests in a courteous and professional manner.
~Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
~Recommended top dining and entertainment options for guests in the Atlanta area.
Bachelor of Arts: Music ProductionFull Sail － Winter Park, FL, USA