Loan Servicing Specialist It Help Desk Agent resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 5+ years in field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented.

  • Microsoft Office Suite
  • Adobe Creative Suite Applications HTML
  • JavaScript Azure
  • Computer skills
  • Critical thinking
  • Troubleshooting
  • MS Office
  • Training & Development
  • Team management
  • Meeting planning
  • Executive presentation development
  • CRM and office management software
  • Inventory systems
  • Excel spreadsheets
  • Records management systems
  • Research and publication
  • Research methods
Education and Training
Southern New Hampshire University Manchester NH, Expected in 11/2023 Master of Science : Information Technology W/conc Information Security - GPA :
Miles College Fairfield, AL Expected in 05/2013 Bachelor of Science : Business Administration - GPA :
Cushman & Wakefield - Loan Servicing Specialist/IT Help Desk Agent
Rialto, CA, 02/2019 - Current
  • Delivered prompt, knowledgeable solutions to address customers’ loan service issues Process payoffs, releases, and curtailments for different loans Audited files regularly to detect and correct paperwork and processing errors Manage multiple tasks at once and secure confidential information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrates self-reliance by meeting and exceeding workflow needs Protected secure data files and regulated access.
  • Upgraded laptops/desktops, improving speed and performance.
  • Assisted in technical support process refinement to improve customer service and support.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Installed and supported desktop software titles and add-ons.
  • Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
  • Works on multiple projects as a project team member, occasionally.
Veterans Health Administration - Sr. Administrative Assistant
Keene, NH, 02/2014 - 12/2019
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Monitored office inventory to maintain supply levels.
  • Generated activity reports, presentations and budget reports in consultation with various staff members for review by upper management.
  • Communicated and negotiated with vendors on purchases related to personnel, facilities and office administration.
  • Planned and implemented management and customer meetings and conferences, including arrangements for meeting spaces and catering.
  • Arranged complete travel itineraries for executive management and customers and offered local navigation assistance to visiting customers.
  • Directed and oversaw office personnel activities.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Sentry Insurance - Administrative Assistant
Sacramento, CA, 04/2010 - 02/2014
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Maintained inventory in supply closet to prevent shortages.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Controlled building access by supplying key cards to employees and visitors.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Conns Home Plus - Customer Service Representative
City, STATE, 02/2005 - 03/2010
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Answered 50+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Miles College

Job Titles Held:

  • Loan Servicing Specialist/IT Help Desk Agent
  • Sr. Administrative Assistant
  • Administrative Assistant
  • Customer Service Representative


  • Master of Science
  • Bachelor of Science

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