Loan Servicing Specialist Iii Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Ambitious loan servicing specialist driven to exceed expectations, build relationships, and become an effective and encouraging leader. Offering more than ten years of customer service, management and new hire training experience I feel I would be a good fit for your open Work Director position. Eager to contribute through additional training, and hard work, ultimately leading to team and/or department success. Often commended for kindness to others, willingness to help, and quality of work by co-workers and managers.

  • Daily use of CARS, Itop, Irepo, State Tool, ICMP, Jabber, Genesis soft phone, and Skype
  • Clear oral/written communication
  • Exceptional organizational skills
  • Staff Management, education and training
  • Office administration/Office management
  • Complaint resolution
  • Microsoft Office
  • Account management
  • Project organization
  • Problem resolution
Work History
Loan Servicing Specialist III, 11/2019 to Current
Jpmorgan Chase & Co.Apple Valley, MN,
  • Careful first level analysis of customer accounts to ensure it meets all company, state and federal requirements prior to repossession using CARS, Itop, Irepo, ICMP, SCRA and State Tool systems
  • Strived for and maintained under 1% error rate through 2020, and received exceeds expectation manager review
  • Pivoted to GAP follow up team, during covid-19, to assist in T10, 30/60 and 80/110 projects.
  • Assisted in creating department presentations and new job aids for GAP follow up team as well as N01 repo admin teams using Microsoft Excel, Word and Power Point
  • Lead employee trainings in 2020, with emphasis on pre and post N01 accounts
  • Taking active approach to personal career development having completed over 400 develop you courses, and joined several team member networks in 2020
Doctor Liaison/Practice Administrator, 03/2012 to 08/2018
Gw Medical Faculty AssociatesReston, VA,
  • Hired, managed, developed and trained over 10 staff members, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Ongoing mentoring of new hires, resulting in stronger staff development and increased productivity
  • Verified employee time cards to prepare accurate bi-weekly payroll
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, and billing
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Lead Medical Assistant, 06/2010 to 03/2012
AbilaCalabasas, CA,
  • Managed paperwork consistently, including admissions forms, patient instructions and consent documentation, according to office policies and procedures
  • Collaborated with medical and administrative personnel to maintain
    a patient-focused, compassionate environment
  • Oriented and trained new staff on proper procedures and policies
  • Enhanced patient outcomes by providing knowledgeable education
    on procedures, medications and other physician instructions
  • Followed all appropriate procedures to minimize patient's exposure to radiation
  • Directed patients to exam rooms, fielded questions and prepared for
    physician examinations
  • Educated patients by providing medication and diet information and
    clarifying physicians' orders, answering questions thoroughly
  • Met operational targets consistently by guiding and motivating
    medical assistant team to effectively handling administrative and
    clinical needs
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care
Call Center Liaison, 03/2008 to 04/2009
Storage WestCity, STATE,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Trained team members in successful strategies to meet operational and sales targets. Delivered feedback to decision-makers regarding employee performance and additional training needs
  • Collaborated with sales staff to plan campaigns
  • Fielded customer complaints and comments
  • Collected performance data on each promotion to better plan future events
  • Documented daily activities, behaviors and incidents for permanent record
  • Liaised between site locations and corporate, facilitating communications and keeping appropriate parties updated on project developments
Medical Assistant Certificate: , Expected in
Medical Assisting - Everest College Phoenix ,
  • Graduated in Top 10% of Class
  • Member of Student Ambassadors
  • Dean's List
  • Graduated with 3.5 GPA
Foundations of Business: Business - Incomplete, Expected in
University of Phoenix, Axia College - Phoenix, AZ,
Previously NCMA certifiedCurrent (lower extremity) Limited X-ray Certification

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Resume Overview

School Attended
  • Medical Assisting
  • University of Phoenix, Axia College
Job Titles Held:
  • Loan Servicing Specialist III
  • Doctor Liaison/Practice Administrator
  • Lead Medical Assistant
  • Call Center Liaison
  • Medical Assistant Certificate
  • Foundations of Business