Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Focus

Seeking position as a Loan Servicing Specialist in which my abilities as a specialist can be utilized to the fullest .

Summary of Skills
  • Process development
  • Excel spreadsheets
  • Time management
  • Microsoft Office proficiency
  • Strong problem solver
  • Complex problem resolution
  • Foreclosures specialist
  • Short Sale Foreclosure
  • Client management
  • AS/400
  • Resourceful
  • Loss Mitigation



  • Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.

Data Verification

  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

  • Research
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Administration
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience
Loan Servicing Specialist III, 08/2013 to Current
Jpmorgan Chase & Co.Agoura Hills, CA,
  • Responsible for managing issues in a queue for multiple states.
  • Responsible for responding to written and phone inquiries from customers, title companies, and internal personnel regarding loans.
  • Functions include: answering questions pertaining to all areas of loan servicing including payment research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection; researching and analyzing problems and recommending solutions.
  • Conducting periodic audits of files; may also coordinate property inspections, lien priority and loan disbursements in accordance with loan documentation; may perform procedures related to advances and pay downs, funds wiring and disbursement process.
  • Within the commercial business is responsible for payment processing, check disbursements, tax payments, imaging and document management.
  • Heavy scanning, printing, filing and data entry.
  • Verifying Loan Documents and signed off ensuring packets are complete.
Operations Specialist III, 03/2012 to 08/2013
Synovus Financial Corp.Douglasville, GA,

•Review existing bankruptcy cases to determine if a Motion for Relief is still required

•Prepare Motion for Relief for Attorney’s to file.

•Reference servicing system as well as other systems such as AACER and National Data Center

•Review past payment history

•Verify that funds were posted correctly

•Loss Mitigation, Short Sale, Foreclosure, Mortgage, Default Mortgage, File Review, AACER, Nation Data Center

•Thorough understanding of underwriting fundamentals and able to implement changing overlays to ensure quality files meet IMC, investor, FNMA, and FHA guidelines.

Secretary, 02/2009 to 08/2011
Tower HealthElverson, PA,
  • Answer incoming calls, file, fax, enrollment/withdrawals and request records.
  • Track attendance report excessive absences and tardies.
  • Implement teacher lesson plans; assign student class work and homework.
  • Maintain classroom control and discipline.
  • Substitute teachers must also complete a detail oriented daily report or evaluation to communicate any pertinent information resulting from the day's events.
  • Planning and Scheduling conferences and teacher travel arrangements.
Administrative Assistant, 06/2007 to 02/2009
CaterpillarChampaign, IL,
  • Answer multi-phone lines and meet and greet clients and visitors.
  • Heavy Data Entry of important confidential school records Create and modify documents using a variety of software.
  • Perform general clerical duties to include but not limited to: photocopying, faxing, and filing.
  • Setup and coordinate meetings and conferences.
  • Assist in departmental planning Perform routine bookkeeping tasks and maintaining the budget.
  • Prepare purchase orders and payment authorizations.
  • Planning and Scheduling conferences and teacher travel arrangements.
Front Desk Clerk/Secretary, 12/2003 to 06/2006
Ricoh Americas CorporationSouth San Francisco, CA,
  • Greet visitors and patients ascertain the nature of visit.
  • Receive incoming calls/Reschedule appointments.
  • Independently note and follow-up on patients concerns and appointments.
  • Create, format, modify, edit and print a variety of reports.
  • File, organize and maintain proper forms for patient records in (MARKS).
Senior Records Clerk, 10/1999 to 12/2003
SBC-CommunicationsCity, STATE,
  • Maintained close contact with Assistants on employee movement.
  • Heavy Data Entry and Proofread employee records and insurance information.
  • Sorted and filed employee files and promotions/demotions.
  • Maintained and operated scanning and imaging equipment.
  • Resolved and identified employee benefits.
  • Logged incoming faxes and forwarded to the correct department.
Bachelor of Science: , Expected in 2015
Wayland Baptist University - ,
Associates: Office Management, Expected in 2007
Tyler Junior College - ,


10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension

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Resume Overview

School Attended

  • Wayland Baptist University
  • Tyler Junior College

Job Titles Held:

  • Loan Servicing Specialist III
  • Operations Specialist III
  • Secretary
  • Administrative Assistant
  • Front Desk Clerk/Secretary
  • Senior Records Clerk


  • Bachelor of Science
  • Associates

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