loan servicing specialist ii resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Work History
Loan Servicing Specialist II, 05/2008 to 11/2016
Boston Private Financial HoldingsChatsworth, CA,
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Effectively managed a high-volume of inbound and outbound customer calls.
Activity Director, 03/2005 to 05/2012
Brookdale Senior LivingNorth Oaks, MN,
  • Performed clerical duties, such as word processing, data entry, answering phones and filing,
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Created and helped to implement schedule of social programs.
  • Participated in resident care meetings to assess social interests and needs.

Collections Representative, 10/2000 to 2008
HcaInverness, FL,
  • Handled large volume of inbound and outbound calls
  • Contacted customers with pastdue credit card accounts to secure a payment or offer a deferment.
  • Counseled customers on importance of keeping their account current
Cashier, 04/2018 to Current
Lkq CorpLubbock, TX,
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Greeted customers promptly.
  • Totaled bills and calculated taxes.
  • Completed purchases using Point of Sale systems.
High School Diploma: , Expected in
Brooke High School - Wellsburg,
Associate of Science: Business Administration, Expected in
West Virginia Northern Community College. - Weirton, WV

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Resume Overview

School Attended

  • Brooke High School
  • West Virginia Northern Community College.

Job Titles Held:

  • Loan Servicing Specialist II
  • Activity Director
  • Collections Representative
  • Cashier


  • High School Diploma
  • Associate of Science

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