Loan Servicing Specialist resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Versatile financial professional with 7 years of diverse experience in the banking industry and over 10 years of customer service background. Thrives in environments requiring prioritization of high-level tasks at a fast pace. Always striving to be a strong member of my team, I am ready to put my unique wealth of skills to use!
Skills
Conflict resolution
Multitasking abilities
Training & Development
Microsoft Office
Critical thinking
Written and verbal communication
Reading comprehension
Responsible
Self-motivated professional
Clerical
Basic math
Financial software proficiency
Data management
Policies and procedures
Insurance Knowledge
Account documentation
Financial services
Account maintenance
Financial reporting
Cash handling
Compliance adherence and requirements
Banking document preparation
Product presentation
Relationship building and management
Compliance, banking laws and regulations
Education
Associate of Arts: English, Expected in 05/2016 - Joliet Junior College - Joliet, IL GPA:
Graduated with Honors and a 3.7 GPA.
Work History
Loan Servicing Specialist, 11/2020 - Current Banesco – Doral, FL,
Identify problematic loans with frequent account and payment reviews.
Interact with internal and external partners to resolve issues and requests.
Perform and document quality assurance reviews related to loan servicing processes.
Assessed customer account histories to determine previous compliance with payment plans and loan terms.
Set up, stored and updated customer files, department records and regulatory paperwork.
Reviewed and validated details of loan applications and closing documentation.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Educated customers on use of banking website and mobile apps.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Established rapport with new clients to increase satisfaction and loyalty.
Conducted regular proof work and followed up on chargebacks and deposit corrections.
Examined tellers' reports of daily transactions for accuracy.
Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Counted, verified and handled bank deposits and armored car transactions.
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