LiveCareer-Resume

loan servicing specialist resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in Medical coding-Acute standards and regulations. Hardworking and passionate job seeker with strong organizational skills eager to secure Medical coder position. Ready to help team achieve company goals. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Skills
  • High level of customer service skills.
  • Microsoft Excel
  • Staff Management
  • Microsoft Office
  • Salesforce
  • Fresh Desk
  • Windows 10
  • Resolving Issues
  • Healthy Meal Preparation
  • Care Coordination
  • Care Management
  • Therapy Programs
  • Outreach
  • Medication Dispensing
Work History
01/2021 to 11/2022
Loan Servicing Specialist Connectone Bancorp Bergen County, NJ, Roseville, CA
  • Reviewed and validated details of loan applications and closing documentation.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Assessed 300 customer accounts per month to determine previous compliance with payment plans and loan terms.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Set up, stored and updated customer files, department records and regulatory paperwork
  • Consulted with outside vendors to identify and resolve loan closing issues for over 300 accounts per month.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement with success.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Handled 85 calls per day to address customer inquiries and concerns.
  • Resolved problems, improved operations and provided exceptional service with outstanding metric rate consistent rate of 98% customer satisfaction.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
04/2019 to 04/2021
Customer Service Specialist 2-10 Home Buyers Columbia, MD, Seattle, WA
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales with increase sales by 10%.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases for over 300 accounts per month.
02/2015 to 04/2019
Customer Service Manager U.S. Department Of State Melbourne, FL, Fayetteville, AR
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored 10 associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Monitored customer service operations to assess agent performance and provide feedback
03/2010 to 11/2015
Medical Coder Cleveland Clinic New Philadelphia, OH,
  • Reviewed over 50 outpatient records per day and interpreted documentation to identify diagnoses and procedures.
  • Reviewed over 50 records, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Verified signatures and checked medical charts for accuracy and completion.
Education
Expected in 05/1999 to to
High School Diploma:
Siloam Springs High School - Siloam Springs, AR
GPA:
Certifications
  • Petra Allied Training - 2010-2010

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Siloam Springs High School

Job Titles Held:

  • Loan Servicing Specialist
  • Customer Service Specialist
  • Customer Service Manager
  • Medical Coder

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: