Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Strengths
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Work Experience
Loan Servicing Specialist, 03/2014 - Current Banesco – Doral, FL,
Responsible for completing production work within the Special Loans department.
Review loan documentation; work with multiple loan modification products and servicing applications to update Mortgage Servicing system.
Maintain quality control of Client 512 portfolio and/or Wells Fargo Core clients.
Reading, interpreting, and understanding mortgage documents.
Process modification maintenance and cash transactions.
Analyze loans for terms and criteria to ensure compliance.
Ensure quality control processing by reviewing and/or approving loan documentation as assigned.
Responsible for working closely with CCRG to handle escalated loans.
Provided guidance to lenders and other staff regarding documentation and underwriting requirements.
Reversed credit decisions where necessary; or evaluating in-process, closed, cancelled and declined credit applications, insurance claims, accounts, files, systems and/or processes to ensure company standards are met.
Ensured identified risks and/or problems are clearly documented and interacts with appropriate parties for timely resolution.
Performed ongoing reviews and generates reports summarizing results
- Identified risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance.
Completed loan level review and testing for Collections Portfolios (WMSA, WFHM, WFF, HPS/SPOC)
Demand Notice and Foreclosure Referral processes:.
Clearly communicate overall process or transaction quality and provides feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.
Analyzed risks and offsets and develops solutions for problems identified.
Provided centralized support for Collections, SPOC, Demand Notice and Foreclosure Referral processes via research and analysis of audits/exams to include, but not limited to RECOR Reviews, WFAS Audits, OCC Exam RAR Exams, and Investor/Rating Agency Exams.
Functions include, but are not limited to:
- Servicing bankruptcy accounts in a call center environment
- Evaluating processes to ensure business standards are followed
- Providing guidance to lenders and other staff regarding documentation requirements.
Reviewed credits and re-bills for specified Dealer Accounts.
Notified customer of adjustments and recommendation such as return of merchandise, refund of money, credit of customers account, or adjustment of customer's bills.
Informed customers of unit prices/discounts/charges if applicable, shipping date, anticipated delays, and any additional information needed by the customer.
Informed assigned accounts and Supervisor of any pricing or nomenclature discrepancies Cooperatively worked with others to produce and deliver required work.
Worked with technical support to get the appropriate information for dealer's equipment.
on purchases orders in order to ensure corrections are made prior to processing orders.
Data Processor, 11/2007 - 02/2008 Altus Group Limited – Bellflower, CA,
Assist Dean of Admissions with various clerical and related data entry task for the office.
Responsibilities and duties involved database management of admissions enrollments, transcripts and financial aid documentation.
Mail distribution of enrollment packets, admissions informative information, Programs and Degrees offered at the University.
Responsible for 50-70 emails daily submissions with proper protocol and response time.
Performed data entry duties related to prospective students inquires, Pharmacy and Optometry applications and supporting document such as transcripts and test scores; indexing and retrieving documents; answering student questions regarding application status and enrollment dates; assisting with front desk coverage; and all other duties assigned.
Educational Background
Bachelor of Science: , Expected in - Wayland Baptist University - San Antonio, Texas GPA:
Associate: Pre-Nursing, Expected in - St. Philips College - San Antonio, Texas GPA: Pre-Nursing
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