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loan servicing specialist resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
The University of North Carolina , NC Expected in December 2009 Bachelor of Arts : Sociology Social Welfare - GPA : Sociology Social Welfare
Work History
Robeson County Department of Social Services -
, -
Accomplishments
Experience
Blackhawk Bank - Loan Servicing Specialist
Beloit, WI, 05/2014 - Present
  • Responsible for creating, imaging, shipping, and/or auditing modification documents on Wells Fargo modification files within company and investor guidelines.
  • Key responsibilities include: - Communicating errors, status, and information requests with underwriters, specialists, closers, and external vendors such as title companies and foreclosure attorneys.
  • Creating modification documents including a thorough review of loans, running evaluation tools and understanding program guidelines.
  • Auditing documents including a detailed review of the information in the system and on the documents before they are shipped to the borrower.
  • Answering questions pertaining to areas of loan servicing including payment research, taxes, insurance, loan modifications, adjustable rate loans, and lien perfection.
  • Researching and analyzing problems and recommending solutions.
  • Conducting periodic audits of files.
Baylor Scott & White Health - FHA/USDA/VA Home Preservation Specialist
Salado, TX, 02/2012 - 05/2014
  • Responsible for providing single point of contact to borrowers whose loans are delinquent or at high risk for delinquency.
  • Assist borrowers to find solutions to maintain home ownership, including HAMP, proprietary modifications, RPPs, etc.
  • If retention options are not possible, discuss other solutions including short sales, deeds in lieu, etc.
  • Responsible for analyzing the customer's financial situation and making recommendations on loan modifications/workout options to resolve delinquency.
  • Identify, maintain, track and log requested documentation for loan modification review.
  • Notify customers of loan modification decision, current status, options, timelines, coordination touch points, and customer obligations through the process.
  • Assist customers with issues regarding title and liquidation options such as deed in lieu and short sale.
Wells Fargo Home Mortgage - Collector I
City, STATE, 07/2010 - 02/2012
  • Counseled borrowers on helping keep their homes or with liquidation options through prequalification for many different workout options based on their current debt to income ratio.
  • Work with iDial, Early Resolution, and Avaya to analyze accounts and educate borrowers on preventing from default based on the department goals.
  • Researched active foreclosure loans to help borrowers from going into real estate ownership.
Neighborhood Assistance Corporation Of America - Home Save Counselor
City, STATE, 02/2010 - 07/2010
  • Worked directly with current and future homeowners around the United States with an unaffordable mortgage payment to permanently reduce their interest rates.
  • Counseled members with how to organize their budget, household expenses, liabilities, and financial difficulties.
  • Traveled all over the United States to do face to face meetings with customers to help provide workout options on delinquent mortgages.
Compass Group - Treasury Services Coordinator Intern
City, STATE, USA 08/2009 - 12/2009
  • Worked with the Child Protective Services Unit.
  • Assist the Investigative, Case Management, Foster Care, Adoption and Foster Home Licensing Staff.
  • Observed intake process, go out on referrals sit in on case staffings, court, and case reviews and foster parent trainings.
  • Went out and observed a transfer of a foster home license, quarterly home visits and a new license.
  • Observed the Child and Family Team Meetings.
  • And saw first hand why children come into foster care.
  • Responsible for taking calls from foster parents with assistance with placement for children and contacting foster parents for documenting cases and placement and removal logs.
  • Read and prepared for an initial foster home licensure.
  • Complete 5 different criminal background checks.
  • Received an overall knowledge and understanding of how Child Protective Services works.
  • Office Assisted Treasury Specialists with collecting data on credit card holders.
  • Filed, audited and kept record of credit card records Assisted customers over the phone with help on their credit cards.
Skills
Auditing, Avaya, budget, Case Management, credit, customer service skills, documentation, financial, imaging, insurance, leadership, legal, Meetings, Office, works, organizational, problem-solving skills, Read, real estate, Researching, research, sales, shipping, taxes, phone, Treasury

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Resume Overview

School Attended

  • The University of North Carolina

Job Titles Held:

Degrees

  • Bachelor of Arts

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