LiveCareer-Resume

Loan Servicing Specialist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to resolve issues. Organized, self-motivated, detail oriented, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Manages high-volume loan paperwork in dynamic environments with high production.

Skills
  • Information Verification
  • Customer Service
  • Verbal and Written Communication
  • Time Management
  • Problem Solving
  • Loan Records Filing and Maintenance
  • Customer Communication
  • Decision Making
  • Principal, Interest and Payment Calculation
  • Loan Modification
  • Loan and Repayment Schedules
  • Microsoft Office
Education
Vermont Technical College Williston, VT, Expected in No Degree : General Education - GPA :
Bellows Free Academy Union High School Saint Albans, VT Expected in 06/2012 High School Diploma : - GPA :
Work History
Blackhawk Bank - Loan Servicing Specialist
Belvidere, IL, 10/2016 - Current
  • Started Consumer Loan Servicing October 2016, took on Business Loan Servicing in addition in March 2017, continued to split responsibilities until January 2021, where Business Loan Servicing became my primary focus, supporting Consumer Loan Servicing as needed.
  • Assessed member account histories to determine previous compliance with payment plans and loan terms.
  • Consulted with outside vendors to identify and resolve loan issues.
  • Set up, stored and updated member files, department records and regulatory paperwork.
  • Identified issues, analyzed information and provided solutions to problems.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Conducted research, gathered information from multiple sources and presented results.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Actively listened to members and fellow staff, handled concerns quickly and escalated major issues to supervisor.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Created and monitored spreadsheets using Microsoft Excel for daily, weekly, monthly and quarterly reporting.
  • Resolved problems, improved operations and provided exceptional service.
  • Reviewed and validated details of loan documentation compared to system set up.
  • Reviewed and performed system maintenance for loan modifications.
  • Assisted in training new team members.
  • Created mortgage discharge documents, sending them for recording in a timely manner as well as forwarding to members once recorded and returned.
  • Assisted in new product development and necessary testing.
Boeing Employees Credit Union - Retail Float
Remote, GA, 03/2015 - 10/2016
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Learned internal systems and related service role duties to provide skilled team backup in handling member demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
  • Maintained accurate and current member account data with manual forms processing and digital information updates.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Helped large volume of members every day with positive attitude and focus on member satisfaction.
  • Provided excellent member care by responding to requests and assisting with product selection.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues, freelancers and members.
  • Promoted superior experience by addressing member concerns, demonstrating empathy and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Responded to member requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple teller stations and maintained adequate cash supply.
  • Promptly responded to inquiries and requests from prospective members.
  • Investigated and resolved member inquiries and complaints quickly.
  • Answered member inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated members on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed members transactions promptly, minimizing wait times.
  • Assisted members with setting up or closing accounts and signing up for new services.
  • Stocked supplies for members and personal teller station.
  • Received loan and credit card payments, sending funds to correct destinations.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional member interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
Merchants Bank - Teller
City, STATE, 12/2013 - 03/2015
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Stocked supplies for customers and personal teller station. Ordered supplies for the branch.
  • Received loan and credit card payments, sending funds to correct destinations.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Calculated fees due, interest and change for customer transactions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Ordered and maintained cash levels in the vault and ATM.
  • Collected and processed the ATM deposits.
  • Arrived early each day to process night drop deposits.
  • Worked through system conversion, being the resource for others in my branch on the new core system.

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Resume Overview

School Attended

  • Vermont Technical College
  • Bellows Free Academy Union High School

Job Titles Held:

  • Loan Servicing Specialist
  • Retail Float
  • Teller

Degrees

  • No Degree
  • High School Diploma

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