Loan Servicing Specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am a dedicated and hard worker, I show up to my shift fairly early, I'm flexible with any position I'm asked to do, I am very aware of registers, cash and credit handling, I'm a fast paced worker, and I try to do my best to possibly move up in position.

  • Government Standards
  • Reading Comprehension
  • Critical Thinking
  • Loan Application Preparation
  • Loan Records Filing and Maintenance
  • Credit Verification
  • Claims Service
  • Customer Communincation
  • Loan Information Recording
  • External Servicing
  • Financial Advisement
  • Desktop Underwriter
  • Credit Reporting Software
  • Active Listening
  • Payment Disbursement
  • Loan Disbursement
  • Bank Deposits
  • Customer Loyalty
  • Customer Inquiries
  • Customer Needs Assessments
  • Data Input
  • Information Indexing
  • Accounts Payable and Accounts Receivable
  • Organizational Skills
  • Microsoft Excel
  • Customer Satisfaction
  • Financial Information Monitoring
  • Cash Register Operations
  • Sales Techniques
  • Loan and Transactions Advisory
  • Effective Project Completion
  • Credit Card Transaction Processing
  • Information Updates
  • Collection Processes
  • Deposit and Payment Collection
  • Regulatory Compliance Documentation
  • Clerical Support
  • Loss Protection
  • Appoint Scheduling
  • Principal, Interest and Payment Calculation
  • Administrative Support
  • Credit Limit Establishment
  • Calculator Usage
  • Negotiating Payments
Work History
Loan Servicing Specialist, 09/2017 - Current
Cambridge Trust Company New Hampshire, NH,
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Reviewed and validated details of loan applications and closing documentation.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Identified issues, analyzed information and provided solutions to problems.
  • Created plans and communicated deadlines to complete projects on time.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Collaborated with team members to achieve target results.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Warehouse Order Picker, 01/2020 - 07/2021
Lowes Foods Wilmington, NC,
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Checked inventory and selected products from specific locations based upon availability.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Picked up, delivered and returned over Number parcels daily.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Maintained productivity and accuracy while continuously lifting and unpacking over Number pounds of Type packages.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Manually transported warehouse materials weighing up to Number pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Hauled Type items from stock, using Type equipment and placed on correct store shelves.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Recorded daily activities for inventory control.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained store assets with effective loss prevention strategies.
  • Pre-assembled containers to be easily selected by packing associates.
  • Managed order availability by keeping detailed records of Type stock inventory in Software.
  • Kept work areas neat, clean and free from debris.
  • Operated Type computer system, hand-held inventory control device and calculator to fill orders on time.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Moved and lifted heavy loads of merchandise using Type equipment.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Safely and securely loaded items to prevent damage during transport.
  • Picked and packed order items.
Grocery Checker, 05/2012 - 10/2015
Dierbergs City, STATE,
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Retrieved items for customers and verified prices.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Removed trash, swept and mopped floors for professional appearance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Recommended products to customers to drive sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Learned duties for various positions and provided backup at key times.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Bachelor's : Criminal Justice Correction, Expected in
Lindenwood University - Saint Charles, MO
Associate Degree : Criminal Justice Corrections, Expected in 06/2016
Stlcc Meramec - St Louis, MO,
Highschool Diploma: Basic Studies, Expected in 05/2001
Hancock High School - St Louis, MO,

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Resume Overview

School Attended

  • Lindenwood University
  • Stlcc Meramec
  • Hancock High School

Job Titles Held:

  • Loan Servicing Specialist
  • Warehouse Order Picker
  • Grocery Checker


  • Bachelor's
  • Associate Degree
  • Highschool Diploma

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