loan servicing specialist resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am a motivated customer service representative skilled at meeting customer needs with expert problem solving skills. I am looking to grow and develop professionally in the work field. Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.

  • Leader, Organized, Problem Solver, Detail Oriented, Team Player, Multitasker
  • Back-up
  • Basic
  • CPR
  • Customer service
  • Decision-making
  • Delivery
  • Detail Oriented
  • Directing
  • Drafting
  • Special events
  • Filing
  • Functional
  • Instruction
  • Legal
  • Letters
  • Managing
  • Office
  • Modeling
  • POS
  • Problem Solver
  • Quick
  • Safety
  • Sales
  • Selling
  • Servers
  • Team Player
  • Service standard compliance
  • Receiving support
  • CRM
  • Credit card processing
  • Professional telephone demeanor
  • Order fulfillment
  • Account management
  • Recordkeeping strengths
Work History
Loan Servicing Specialist, 08/2017 - Current
Blackhawk Bank Roscoe, IL,
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Successfully closed average of 25 loans per month.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained friendly and professional customer interactions.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Handled any conditions sent from underwriting departments.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Evaluated approvals against established bank and government lending standards.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Looked over and approved various types of loans.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
Summer Camp Counselor, 12/2015 - 08/2017
Conner Prairie Fishers, IN,
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
  • Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Followed established emergency procedures to enable best possible resolution of incidents.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Transported and escorted program participants to and from activities and on field trips.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Trained staff members on conducting events and following safety procedures.
Program Leader, 01/2013 - 12/2015
Eurofins Scient. Frederick, MD,
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Set and oversaw yearly $85,000 budget to cover 2400 hours of new station programming.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Provided ongoing direction and leadership for program operations.
  • Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
  • Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
  • Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
  • Reserved classrooms and meeting rooms across campus for program activities and managed room list.
Office Admin/ Receptionist, 06/2011 - 01/2013
Complete Speech Therapy & Wellness City, STATE,
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created PowerPoint presentations for business development purposes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained complex digital filing system for financial information.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
High School Diploma: , Expected in 06/2014
Rocky River High School - Charlotte, NC,
Status -
Afterschool Kidz Lit Leaders Training Basic School Age Care (BSAC) Training January 2016/Child Care Resources CPR- Cardiopulmonary Resuscitation

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Resume Overview

School Attended

  • Rocky River High School

Job Titles Held:

  • Loan Servicing Specialist
  • Summer Camp Counselor
  • Program Leader
  • Office Admin/ Receptionist


  • High School Diploma

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