loan servicing specialist resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
 Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and whose success is based on integrity, exceptional customer service, efficiency and ambition. Summary of Qualifications Leadership Skills, able to train others Excellent time management Cash handling expert Analytical Typing 65+ WPM & 10 Key Ambitious MSP (Black Knight) Team Player GEM Quick Learner Microsoft Office Excellent communicator (verbal and written)
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
03/2008 to Current
Loan Servicing Specialist , ,
  • Wells Fargo Home Mortgage * Des Moines, IA Process bankruptcy payments (Trustee/Debtor).
  • Reversals (Correct misapplied payments).
  • Process wire payments.
  • Reports (DSI, BCS (core/512), Expense, & Write-Off).
  • ACP Remediation (Special Analytical Project).
06/2006 to 03/2008
Loan Servicing Specialist 2 Alerus Financial San Rafael, CA,
  • Calculated all funds due for payoff quote.
  • Trainer (new employees to the team) Subject Matter Expert for WFF (SME) System testing on new implementations (helped with WFF conversion) Reinstatements (Compiled figures to reinstate loan from foreclosure).
  • Verification of mortgages (VOM's) provide customer payment history.
  • Assist in other departments (Property Loss, Lien Release, & Bankruptcy).
  • Monitor insurance checks for damage received to customer's home (Property Loss) Reviewed documents to have lien released on mortgages (Lien Release) Volunteered to switch departments to help assist the Bankruptcy team.
03/2004 to 06/2006
Medical Biller Wells Fargo Grand Rapids, MI,
  • This job was very detail oriented with a tremendous emphasis on time management.
  • Review insurance policy to determine coverage.
  • Transmit claims for payment or further investigation.
  • Calculate amount of claim.
  • Review insurance policy to determine coverage.
Expected in
Associate of Arts: Business Administration Human Resource Management
Des Moines Area Comm College - Des Moines, IA
Business Administration Human Resource Management
Additional Information
  • Multiple Cash Management Applications (List Detail-oriented available upon request) Energetic Reliable Self Sufficient Accomplishments Promotion to Loan Servicing Specialist 3 50 Visa gift card for outstanding performance on the WFF portfolio. Numerous "Thank You Grams."
conversion, detail oriented, funds, insurance, switch, time management, Trainer

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Resume Overview

School Attended

  • Des Moines Area Comm College

Job Titles Held:

  • Loan Servicing Specialist
  • Loan Servicing Specialist 2
  • Medical Biller


  • Associate of Arts

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