LiveCareer-Resume

loan servicing specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Hardworking and reliable worker with strong ability in customer service and typing. Offering hard work, dedication and the willingness to learn new things. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Conflict resolution
  • Customer service
  • Relationship building
  • Multitasking
  • Planning
  • Effective at building good working relationships
  • Strong analytical skills with high attention to detail and accuracy
  • Basic microsoft Office
  • Excellent verbal, written, and interpersonal communication skills
  • Effective critical thinking and problem solving skills with a focus on quality and attention to detail
  • Ability to interact with all levels of organization
  • Friendly, positive attitude
  • Team player
Experience
Loan Servicing Specialist, 08/2019 to 01/2021
Alerus FinancialND, State,
Jessica
  • Examined and verified information in loan application and closing documents.
  • Audited files regularly to detect and correct paperwork and processing errors.
  • Monitored loans to verify adequate and current insurance coverage.
  • Checked applicant credit, personal references and employment histories.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Technical skills including E-Oscar, shaw, primer, webpay and AS400.
  • Ability to navigate multiple computer systems, applications and utilize search tools to find information
Front Desk Receptionist, 01/2017 to 03/2017
Dealer PolicyLos Angeles, CA,
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Updated group medical records and technical library to support smooth office operations.
  • Worked with the RN and the Doctor to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Used all office equipment to full extent (printer,copier, scanner,etc.)
Dietary Worker, 09/2015 to 01/2017
State Of MassachusettsShirley, MA,
  • Used industrial dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
  • Assisted coworkers with meal prep for 50+ daily meals, following strict sanitation and food handling guidelines
  • Served specific meals to patients with special dietary needs.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
  • Organized records daily.
  • Inventoried regularly and restocked as needed.
  • Sanitized work space regularly.
Home Care Provider, 12/2009 to 07/2015
PrivateCity, STATE,
  • Improved patient outlook and daily living through compassionate care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Planned optimal meals based on established nutritional plans.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Administered necessary medications as directed by care plan.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Education and Training
High School Diploma: , Expected in 03/2009 to Excel Academy - San Antonio, TX
GPA:
Certified Medical Assistant : Medical Assistant, Expected in 05/2013 to Kaplan College - San Antonio, TX
GPA:

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Resume Overview

School Attended

  • Excel Academy
  • Kaplan College

Job Titles Held:

  • Loan Servicing Specialist
  • Front Desk Receptionist
  • Dietary Worker
  • Home Care Provider

Degrees

  • High School Diploma
  • Certified Medical Assistant

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