loan servicing specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Hardworking and reliable worker with strong ability in customer service and typing. Offering hard work, dedication and the willingness to learn new things. Highly organized, proactive and punctual with team-oriented mentality.

  • Conflict resolution
  • Customer service
  • Relationship building
  • Multitasking
  • Planning
  • Effective at building good working relationships
  • Strong analytical skills with high attention to detail and accuracy
  • Basic microsoft Office
  • Excellent verbal, written, and interpersonal communication skills
  • Effective critical thinking and problem solving skills with a focus on quality and attention to detail
  • Ability to interact with all levels of organization
  • Friendly, positive attitude
  • Team player
Loan Servicing Specialist, 08/2019 to 01/2021
Alerus FinancialND, State,
  • Examined and verified information in loan application and closing documents.
  • Audited files regularly to detect and correct paperwork and processing errors.
  • Monitored loans to verify adequate and current insurance coverage.
  • Checked applicant credit, personal references and employment histories.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Technical skills including E-Oscar, shaw, primer, webpay and AS400.
  • Ability to navigate multiple computer systems, applications and utilize search tools to find information
Front Desk Receptionist, 01/2017 to 03/2017
Dealer PolicyLos Angeles, CA,
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Updated group medical records and technical library to support smooth office operations.
  • Worked with the RN and the Doctor to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Used all office equipment to full extent (printer,copier, scanner,etc.)
Dietary Worker, 09/2015 to 01/2017
State Of MassachusettsShirley, MA,
  • Used industrial dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.
  • Assisted coworkers with meal prep for 50+ daily meals, following strict sanitation and food handling guidelines
  • Served specific meals to patients with special dietary needs.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
  • Organized records daily.
  • Inventoried regularly and restocked as needed.
  • Sanitized work space regularly.
Home Care Provider, 12/2009 to 07/2015
PrivateCity, STATE,
  • Improved patient outlook and daily living through compassionate care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Planned optimal meals based on established nutritional plans.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Administered necessary medications as directed by care plan.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Education and Training
High School Diploma: , Expected in 03/2009 to Excel Academy - San Antonio, TX
Certified Medical Assistant : Medical Assistant, Expected in 05/2013 to Kaplan College - San Antonio, TX

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Resume Overview

School Attended

  • Excel Academy
  • Kaplan College

Job Titles Held:

  • Loan Servicing Specialist
  • Front Desk Receptionist
  • Dietary Worker
  • Home Care Provider


  • High School Diploma
  • Certified Medical Assistant

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