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Loan Servicing Specialist resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Compassionate professional and active listener with a passion of helping people. Looking to start a career in the foster care field with previous knowledge, education and background in the foster care field.
Work History
Mortgage Default, 01/2010 to 11/2009
Wells FargoCharlotte, NC
Highlights
  • DCFS Child Welfare Licensure Training
Accomplishments
North Carolina Child Welfare Education Collaborative
  • Completed field work in Public Child Welfare setting

 
Foster Home Licensure Training           
  • Completed 20 hours per week of field work under Foster Home Coordinator.
  • Assisted in the preparation  and during foster care training classes.

Experience
Loan Servicing Specialist, 04/2014 to Current
AltabancorpLewiston, ME,
  • Responsible for creating, imaging, shipping, and/or auditing modification documents on Wells Fargo modification files within company and investor guidelines.
  • Key responsibilities include: - Communicating errors, status, and information requests with underwriters, specialists, closers, and external vendors such as title companies and foreclosure attorneys.
  • Creating modification documents including a thorough review of loans, running evaluation tools and understanding program guidelines.
  • Auditing documents including a detailed review of the information in the system and on the documents before they are shipped to the borrower.
  • Answering questions pertaining to areas of loan servicing including payment research, taxes, insurance, loan modifications, adjustable rate loans, and lien perfection.
  • Researching and analyzing problems and recommending solutions.
  • Conducting periodic audits of files.
FHA/USDA/VA Home Preservation Specialist, 01/2012 to 04/2014
Baylor Scott & White HealthRockwall, TX,
  • Responsible for providing single point of contact to borrowers whose loans are delinquent or at high risk for delinquency.
  • Assist borrowers to find solutions to maintain home ownership, including HAMP, proprietary modifications, RPPs, etc.
  • If retention options are not possible, discuss other solutions including short sales, deeds in lieu, etc.
  • Responsible for analyzing the customer's financial situation and making recommendations on loan modifications/workout options to resolve delinquency.
  • Identify, maintain, track and log requested documentation for loan modification review.
  • Notify customers of loan modification decision, current status, options, timelines, coordination touch points, and customer obligations through the process.
  • Assist customers with issues regarding title and liquidation options such as deed in lieu and short sale.
Collector I, 06/2010 to 01/2012
Avison YoungGreenville, SC,
  • Counseled borrowers on helping keep their homes or with liquidation options through prequalification for many different workout options based on their current debt to income ratio.
  • Work with iDial, Early Resolution, and Avaya to analyze accounts and educate borrowers on preventing from default based on the department goals.
  • Researched active foreclosure loans to help borrowers from going into real estate ownership.
Home Save Counselor, 01/2010 to 06/2010
Neighborhood Assistance Corporation Of AmericaCity, STATE,
  • Worked directly with current and future homeowners around the United States with an unaffordable mortgage payment to permanently reduce their interest rates.
  • Counseled members with how to organize their budget, household expenses, liabilities, and financial difficulties.
  • Traveled all over the United States to do face to face meetings with customers to help provide workout options on delinquent mortgages.
Intern, 07/2009 to 10/2009
Robeson County Department Of Social ServicesCity, STATE,
  • Worked with the child protective services unit. Assisted the investigative, case management, foster care, adoption and foster home licensing staff. 

  • Observed intake process, go out on referrals sit in on case staffings, court, and case reviews and foster parent trainings.

  • Went out and observed a transfer of a foster home license, quarterly home visits and a new license.

  • Observed the child and family team meetings. And saw first hand why children come into foster care.

  •  Responsible for taking calls from foster parents with assistance with placement for children and contacting foster parents for documenting cases and placement and removal logs.

  •  Read and prepared for an initial foster home licensure.

  •  Complete 5 different criminal background checks.

  •  Received an overall knowledge and understanding of how child protective services works.



Treasury Services Coordinator Intern, 07/2009 to 11/2009
Compass GroupCity, STATE, USA
  • Worked with the Child Protective Services Unit.
  • Assist the Investigative, Case Management, Foster Care, Adoption and Foster Home Licensing Staff.
  • Observed intake process, go out on referrals sit in on case staffings, court, and case reviews and foster parent trainings.
  • Went out and observed a transfer of a foster home license, quarterly home visits and a new license.
  • Observed the Child and Family Team Meetings.
  • And saw first hand why children come into foster care.
  • Responsible for taking calls from foster parents with assistance with placement for children and contacting foster parents for documenting cases and placement and removal logs.
  • Read and prepared for an initial foster home licensure.
  • Complete 5 different criminal background checks.
  • Received an overall knowledge and understanding of how Child Protective Services works.
  • Office Assisted Treasury Specialists with collecting data on credit card holders.
  • Filed, audited and kept record of credit card records Assisted customers over the phone with help on their credit cards.
Education
Bachelor of Arts: Sociology Social Welfare, Expected in December 2009
The University of North Carolina - , NC
GPA:
Sociology Social Welfare
Skills
Auditing, budget, customer service skills, leadership, legal, research, problem solving, great organizational skills, Microsoft Word, Microsoft Excel, enthusiastic people person

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Resume Overview

School Attended

  • The University of North Carolina

Job Titles Held:

  • Mortgage Default

Degrees

  • Bachelor of Arts

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