Loan Servicing Specialist resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Compassionate professional and active listener with a passion of helping people. Looking to start a career in the foster care field with previous knowledge, education and background in the foster care field.
Work History
Mortgage Default, 01/2010 to 11/2009 Wells Fargo – Charlotte, NC
Highlights
DCFS Child Welfare Licensure Training
Accomplishments
North Carolina Child Welfare Education Collaborative
Completed field work in Public Child Welfare setting
Foster Home Licensure Training
Completed 20 hours per week of field work under Foster Home Coordinator.
Assisted in the preparation and during foster care training classes.
Experience
Loan Servicing Specialist, 04/2014 to Current Altabancorp – Lewiston, ME,
Responsible for creating, imaging, shipping, and/or auditing modification documents on Wells Fargo modification files within company and investor guidelines.
Key responsibilities include: - Communicating errors, status, and information requests with underwriters, specialists, closers, and external vendors such as title companies and foreclosure attorneys.
Creating modification documents including a thorough review of loans, running evaluation tools and understanding program guidelines.
Auditing documents including a detailed review of the information in the system and on the documents before they are shipped to the borrower.
Answering questions pertaining to areas of loan servicing including payment research, taxes, insurance, loan modifications, adjustable rate loans, and lien perfection.
Researching and analyzing problems and recommending solutions.
Conducting periodic audits of files.
FHA/USDA/VA Home Preservation Specialist, 01/2012 to 04/2014 Baylor Scott & White Health – Rockwall, TX,
Responsible for providing single point of contact to borrowers whose loans are delinquent or at high risk for delinquency.
Assist borrowers to find solutions to maintain home ownership, including HAMP, proprietary modifications, RPPs, etc.
If retention options are not possible, discuss other solutions including short sales, deeds in lieu, etc.
Responsible for analyzing the customer's financial situation and making recommendations on loan modifications/workout options to resolve delinquency.
Identify, maintain, track and log requested documentation for loan modification review.
Notify customers of loan modification decision, current status, options, timelines, coordination touch points, and customer obligations through the process.
Assist customers with issues regarding title and liquidation options such as deed in lieu and short sale.
Collector I, 06/2010 to 01/2012 Avison Young – Greenville, SC,
Counseled borrowers on helping keep their homes or with liquidation options through prequalification for many different workout options based on their current debt to income ratio.
Work with iDial, Early Resolution, and Avaya to analyze accounts and educate borrowers on preventing from default based on the department goals.
Researched active foreclosure loans to help borrowers from going into real estate ownership.
Home Save Counselor, 01/2010 to 06/2010 Neighborhood Assistance Corporation Of America – City, STATE,
Worked directly with current and future homeowners around the United States with an unaffordable mortgage payment to permanently reduce their interest rates.
Counseled members with how to organize their budget, household expenses, liabilities, and financial difficulties.
Traveled all over the United States to do face to face meetings with customers to help provide workout options on delinquent mortgages.
Intern, 07/2009 to 10/2009 Robeson County Department Of Social Services – City, STATE,
Worked with the
child protective services unit. Assisted the investigative, case management,
foster care, adoption and foster home licensing staff.
Observed intake
process, go out on referrals sit in on case staffings, court, and case reviews
and foster parent trainings.
Went out and
observed a transfer of a foster home license, quarterly home visits and a new
license.
Observed the
child and family team meetings. And saw first hand why children come into
foster care.
Responsible for taking calls from foster
parents with assistance with placement for children and contacting foster
parents for documenting cases and placement and removal logs.
Read and prepared for an initial foster home
licensure.
Complete 5 different criminal background
checks.
Received an overall knowledge and
understanding of how child protective services works.
Treasury Services Coordinator Intern, 07/2009 to 11/2009 Compass Group – City, STATE, USA
Worked with the Child Protective Services Unit.
Assist the Investigative, Case Management, Foster Care, Adoption and Foster Home Licensing Staff.
Observed intake process, go out on referrals sit in on case staffings, court, and case reviews and foster parent trainings.
Went out and observed a transfer of a foster home license, quarterly home visits and a new license.
Observed the Child and Family Team Meetings.
And saw first hand why children come into foster care.
Responsible for taking calls from foster parents with assistance with placement for children and contacting foster parents for documenting cases and placement and removal logs.
Read and prepared for an initial foster home licensure.
Complete 5 different criminal background checks.
Received an overall knowledge and understanding of how Child Protective Services works.
Office Assisted Treasury Specialists with collecting data on credit card holders.
Filed, audited and kept record of credit card records Assisted customers over the phone with help on their credit cards.
Education
Bachelor of Arts: Sociology Social Welfare, Expected in December 2009 The University of North Carolina - , NC GPA: Sociology Social Welfare
Skills
Auditing, budget, customer service skills, leadership, legal, research, problem solving, great organizational skills, Microsoft Word, Microsoft Excel, enthusiastic people person
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