AREAS OF EXPERTISE
• Exceptional-Strong Communication, Effective Writing Skills and Presentation.
• Ability to Work Well in a Fast Pace Diverse Call Center Environment or Branch/Office.
• Exceptional Bilingual English/Spanish Communication skills, Team Player and Self-Starter.
SKILLS
• FDCPA, Privacy Act, CFPB, FCRA and FACT Act.
• Payment Negotiation, Time Management, Problem Solving, Organizational, Decision-making skills.
• Tasking queue management and delegation.
• Expert in Trouble debt restructures and Loan Modifications.
• Ability to multi-task with excellent communication and listening skills.
• Team Lead/Mentor.
• Skip Tracing.
• Settlement Negotiations.
• Credit Bureau Knowledge.
• Ability to take over & resolve escalated calls.
• Field Visits, Staffing, Worked with systems/software: Spectrum, Reflection, Megasys, Debt-Master, Ad-Management, Accurint, Fast Data, Lexus/Nexus.