Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
My name is Jessica Claire and I have a lot to offer. I am a very hard worker and a fast learner. I have been in banking since I have been out of high school but i have worked a few other job with more face to face customer service. I take any job I have very seriously and always try to be the best I can be.
Skills
Servicing accounts
Loan product knowledge
Maintenance servicing
Loan operations
Loan processing
Maintaining status reports
Providing customer support
Adjusting routes
Experience
08/2016 to 03/2020Loan Servicing Clerk Carter Bank | Vinton, VA,
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Maintenanced all loans.
Paid insurance weekly
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
Earned good attendance record and built reputation for being on time and ready to work.
Maintained industry knowledge through continuing education, training and monitoring of industry publications.
08/2015 to 08/2016Teller Farmers National Banc Corp. | Cortland, OH,
Maintained accurate teller drawer and handled all customer bank transactions.
Supplied tellers with coin and currency as needed.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Maintained optimal financial controls by securing funds and making accurate transactions.
Verified amounts and integrity of every check or funds transfer.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Managed customer referrals to help financial services team members capitalize on sales changes.
Balanced daily cash deposits and vault inventory with zero error rate.
Directed specific questions to appropriate branch personnel.
Entered member transaction data into online banking software.
Generated reports and notification letters to distribute to account holders.
Managed opening and closing times for the main branch.
04/2014 to 08/2015CashierCentura Health | Castle Rock, CO,
Helped customers find specific products, answering questions and offering advice.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Received payments and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
Learned roles of other departments to provide coverage and keep store operational.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Welcomed customers, offering assistance to help find necessary store items.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Processed customer payments quickly and returned exact change and receipts.
10/2013 to 04/2014Sandwich ArtistGpm Investments | Dillwyn, VA,
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Organized food preparation stations and replenished supplies to maximize efficiency.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Restocked kitchen supplies by rotating food according to dates and [Action].
Worked with food service team members to handle every customer need and build brand loyalty.
Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Took orders, prepared foods and processed payments in full-service establishment.
Education and Training
Expected in 05/2015High School Diploma | Preston High School, Kingwood, WVGPA:
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