Loan Servicing Clerk Resume Example
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LOAN SERVICING CLERK
Summary
My name is Hannah Savage and I have a lot to offer. I am a very hard worker and a fast learner. I have been in banking since I have been out of high school but i have worked a few other job with more face to face customer service. I take any job I have very seriously and always try to be the best I can be.
Skills
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Experience
08/2016 to 03/2020
Loan Servicing Clerk Company Name － City, State
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Maintenanced all loans.
- Paid insurance weekly
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Earned good attendance record and built reputation for being on time and ready to work.
- Maintained industry knowledge through continuing education, training and monitoring of industry publications.
08/2015 to 08/2016
Teller Company Name － City, State
- Maintained accurate teller drawer and handled all customer bank transactions.
- Supplied tellers with coin and currency as needed.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Verified amounts and integrity of every check or funds transfer.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Managed customer referrals to help financial services team members capitalize on sales changes.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Directed specific questions to appropriate branch personnel.
- Entered member transaction data into online banking software.
- Generated reports and notification letters to distribute to account holders.
- Managed opening and closing times for the main branch.
04/2014 to 08/2015
CashierCompany Name － City, State
- Helped customers find specific products, answering questions and offering advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Received payments and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
- Learned roles of other departments to provide coverage and keep store operational.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
- Processed customer payments quickly and returned exact change and receipts.
10/2013 to 04/2014
Sandwich ArtistCompany Name － City, State
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Organized food preparation stations and replenished supplies to maximize efficiency.
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
- Restocked kitchen supplies by rotating food according to dates and [Action].
- Worked with food service team members to handle every customer need and build brand loyalty.
- Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Took orders, prepared foods and processed payments in full-service establishment.
Education and Training
05/2015
High School DiplomaPreston High School － City, State
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Resume Strength
- Completeness
- Word choice
- Strong summary
- Typos
Resume Overview
School Attended
- Preston High School
Job Titles Held:
- Loan Servicing Clerk
- Teller
- Cashier
- Sandwich Artist
Degrees
- High School Diploma
