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Josue Ortega

City, State, Zip Code

Home: 000-000-0000 | Cell: 000-000-0000

email@email.com

Professional Summary

Highly knowledgeable and personable Loan Servicing Specialist has excellent interpersonal skills and the ability to effectively communicate with clients for mortgage loan origination.Has excellent customer-service approach and good attention to detail.Possesses a Bachelor’s Degree in Finance and has ten years of Loan Servicing Specialist experience.

Core Qualifications
  • Experienced with CPI Fidelity and MSP
  • Excellent analytical and problem-solving abilities
  • Good interpersonal and oral communication skills
  • Solid understanding of Home Preservation
  • Provides answers and follow-up
  • Extensive experience with ERLMF
  • Strong issues identification and the ability to arrive at and provide solutions strategies
  • Exceptional organizational and time management skills
Experience
Loan Servicing Specialist
6/1/2009 – 7/1/2014
Company Name
City, State
  • Answered questions about payment research loan modifications and adjustable rate mortgages.
  • Conducted research and analysis of loan issues and provided solutions.
  • Communicated concerning loan rejections and settlement of loan modifications.
  • Responded to internal and external inquiries from personnel customers and vendors.
Loan Servicing Specialist
5/1/2004 – 5/1/2009
Company Name
City, State
  • Worked with customers to prevent default and modify home loans.
  • Utilized excellent customer-service focused approach.
  • Communicated promptly and courteously regarding loan applicant rejections.
  • Counseled individuals on how to get a better credit score in order to secure mortgages in the future.
  • Responded promptly to vendors.
Education
Bachelor’s of Arts Degree – Finance
2003
University Name
City, State

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