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Loan Servicing Clerk Resume Example

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LOAN SERVICING CLERK
Summary

My name is Hannah Savage and I have a lot to offer. I am a very hard worker and a fast learner. I have been in banking since I have been out of high school but i have worked a few other job with more face to face customer service. I take any job I have very seriously and always try to be the best I can be.

Skills
  • Servicing accounts
  • Loan product knowledge
  • Maintenance servicing
  • Loan operations
  • Loan processing
  • Maintaining status reports
  • Providing customer support
  • Adjusting routes
Experience
08/2016 to 03/2020
Loan Servicing Clerk Clear Mountain Bank － Bruceton Mills, WV
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintenanced all loans.
  • Paid insurance weekly
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
08/2015 to 08/2016
Teller Clear Mountain Bank － Bruceton Mills , WV
  • Maintained accurate teller drawer and handled all customer bank transactions.
  • Supplied tellers with coin and currency as needed.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Directed specific questions to appropriate branch personnel.
  • Entered member transaction data into online banking software.
  • Generated reports and notification letters to distribute to account holders.
  • Managed opening and closing times for the main branch.
04/2014 to 08/2015
CashierValley Point Kwik Stop － Valley Point , WV
  • Helped customers find specific products, answering questions and offering advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Received payments and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Processed customer payments quickly and returned exact change and receipts.
10/2013 to 04/2014
Sandwich ArtistSubway － Reedsville, WV
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Took orders, prepared foods and processed payments in full-service establishment.
Education and Training
05/2015
High School DiplomaPreston High School － Kingwood, WV
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Resume Overview

Companies Worked For:

  • Clear Mountain Bank
  • Valley Point Kwik Stop
  • Subway

School Attended

  • Preston High School

Job Titles Held:

  • Loan Servicing Clerk
  • Teller
  • Cashier
  • Sandwich Artist

Degrees

  • High School Diploma

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