Loan Processor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Accomplished, detail-oriented, self-motivated leader that works well independently, and as a strong team member actively seeking a challenging and responsible position which will fully utilize my acquired skills, abilities, and knowledge. Particular strengths: Goal oriented and self-driven Analytical and problem resolution skills Leadership and organizational skills Strong personal and coaching skills Proficiency in Microsoft Office Knowledgeable Loan Processor bringing 2 years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer.

  • Reviewing financial paperwork
  • Gathering appraisals
  • Verifying information
  • Processing documents
05/2020 to Current
Loan Processor First Investors Financial Services Orlando, FL,
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Created and completed loan submission packages.
  • Managed conditions sent from underwriting departments.
03/2017 to 04/2020
Claims Service Administrator Fifth Third Bank Dunwoody, GA,
  • Receiving inbound phone calls from customers or mortgage lenders who need assistance in either opening or tracking a claim for their lender placed policies, and making outbound phone calls.
  • Responding to emails received from customers, lenders or public adjusters for the status of claims.
  • Communicating imperative information to borrowers in which to be prepared for a home inspection once contacted by a field adjuster.
  • Corresponding with adjuster’s, mortgage companies and third parties daily.
  • Closing claims whether denied or paid therefore being responsible to enter the payments, and email required documents to the check run team.
  • Due to an increase in volume since we’ve had the hurricane catastrophes, I assisted in training temporary hired representatives on inbound phone calls and advising of the claims process cycle.
  • Also responsible for assigning work from our department inbox and managing several reports.
  • As of April 2018 I have received training for the Loss Drafts department and since have been working either a full time or part time day assisting in their department due to low work volume in the Mortgage Claims Department.
  • Outbound calling for the mortgage lender to borrowers to guide them on how to receive claim check funds for property claims they have filed on their homes.
  • Ensure the borrowers are given proper instructions on how and/or which paper documents may be required by their contractor repairing the property, while explaining the guidelines for either USDA loans or NON-USDA loans.
  • Working on assigned reports for sending appropriate letters on multiple loans for different mortgage clients.
12/2015 to 10/2016
Mortgage Processor III Home Depot San Jose, CA,
  • Under direct supervision, performs all processing, decision, and pre-closing tasks required to assemble a loan from point of application to submission.
  • Process VA (IRRRL) loans, seek guidance from team members to resolve issues and identify appropriate issues for escalation.
  • Respond to member and third party inquiries to keep appropriate parties informed of loan status and meet service level objectives in the areas of member satisfaction, speed, and efficiency of file delivery to complete mortgage applications.
  • Initiate follow-up phone calls to applicants and third parties to obtain necessary loan documentation, title and/or collateral information.
  • Ensure all required documentation is in compliance with state and federal regulations.
  • Coordinates closings with members and may assist with post-closing compliance paperwork.
05/2005 to 08/2015
Customer Service & Sales Specialist Bank Of America City, STATE,
  • Military Banking-Consumer Banking, Assist customers with inquiries on bank products and services through phone calls.
  • Account balance reconciling, check orders, cancel/order new debit cards.
  • Identify fraudulent activity on bank accounts with the ability to work within established policies, procedures, and guidelines.
  • Consistently seek to delight customers and deliver world class customer service.
  • Build customer loyalty and establish relationships.
  • Provide proactive sales activities and products.
  • Ability to work under pressure and operate in a multi-task environment.
  • Proven track of record success, recognized as a top performer.
  • OJT Coach Lead, managed OJT coaches, with ability to motivate and inspire new associates, consistently seek to improve knowledge and skills of new associates, build associates character through coaching, ability to derive innovative solutions and educate new associates with established policies, procedures and guidelines.
Education and Training
Expected in 06/1999
High School Diploma:
Highlands High - San Antonio, TX

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Resume Overview

School Attended
  • Highlands High
Job Titles Held:
  • Loan Processor
  • Claims Service Administrator
  • Mortgage Processor III
  • Customer Service & Sales Specialist
  • High School Diploma

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