loan processor resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking Account Manager with 10 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

  • Ability to apply common sense understanding to carry out instructions furnished in written oral form
  • Title Review
  • Fair Housing Regulations
  • Verification Of Employment
  • Knowledge of Fannie Mae, Freddie Mac and Ginnie Mae guidelines
  • Appraisal Review
  • Claims Processing
  • Insurance Verification
  • Risk Management
  • Organizational Skills
  • Data Management
  • Team Management
  • Outstanding communication and customer service skills
  • Excellent attention to detail
  • Well-organized and able to handle pressure
  • Basic Math
  • Conflict Resolution
  • Supervision & Leadership
  • Microsoft Office
  • PPE Use
  • Verifying Patient Data
  • 65+ WPM
  • Processing Specimens
  • Inventory Oversight
  • Specimen Preparation
  • Good Work Ethic
  • Technical Troubleshooting
  • Call Center Operations
  • Benefits Interpretation
03/2020 to 08/2022 Loan Processor Suncoast Schools Federal Credit Union | Dallas, TX,
  • Oversee the receipt of a file from a Loan Officer through Final Approval
  • Performs Pre-Closing - Document Prep- Ensuring all loans are closed per policy, authorization & credit approval
  • Submit all files to an Underwriter, and review conditions when received from underwriting. When all conditions are received, make any changes necessary to the computer system and resubmit to the AU system
  • Order Title work for Commercial Mortgages
  • Order Vendor Work
  • Read updates and comply with all Quality Control policies, attending QC meetings as scheduled.
  • Review Loan Processor, Project to Close, and Timeline Exception reports daily.
  • Maintain an accurate communication log
  • Attend weekly processor meetings as directed by the Branch Manager
  • Reconcile the Fee Summary Sheet
  • Maintain an accurate communication log
  • Facilitated closing with borrower, title company, and notary.
  • Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
03/2017 to 02/2020 Research Medical Assistant University Of California | Clarksburg, CA,
  • Ensures assigned studies are conducted in accordance with the Food and Drug Administration (FDA), Office for Human Research Protections (OHRP), Good Clinical Practices (GCP), and institutional guidelines
  • Maintains compliance with current and accurate documentation in the regulatory binders as required by regulations and sponsors
  • Coordinates and schedules a variety of medical procedures/tests including, but not limited to, laboratory tests, blood pressure readings, imaging studies, psychological evaluations, and cardiac and/or pulmonary function tests as needed by the study protocol(s).
  • In conjunction with the principal investigator, research pharmacist, and other members of the research study team, provides study specific education to the participant and their family. This may include study specific procedures, diary/study log documentation, proper dosage/administration, and disease treatment
  • Completes all tasks required by study sponsors
  • Completes case report forms, data entry, and maintains source documentation for all study participants
  • Tracks and reports adverse events per sponsor and institutional guidelines
  • Coordinates research monitor visits and responds to all data queries
  • Participates in recruitment and selection of study participants. Coordinates research subject informed consent and entry into appropriate research studies ensuring that all inclusion and exclusion criteria are met
03/2012 to 03/2017 Lead Lab Assistant/Phlebotomist Frontage Lab | Monmouth Junction, NJ,
  • Receiving, sorting and handling of blood, urine and women’s pap smears
  • Prepared blood-collecting equipment, and safely store and transport samples
  • Prepares excess specimen samples for storage; resolved specimen deficiencies during received/sorting process
  • Ensuring all patient specimen received match the corresponding requisitions and are in compliance with all CLIA guidelines
  • Accessioned requisitions (Data Entry)
  • Handled, prepared, and uploaded stainers; conducts dehydrating and cover slips slides utilizing manual or automatic systems
  • Plated specimen for urine cultures
  • Aliquot women’s health specimen; prepared them for pathologist for view (i.e
  • Prepared slides for final review)
03/2008 to 03/2012 Benefits Specialist Dr. Thigpen Internal Medicine | City, STATE,
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Checked accuracy and completeness of benefits applications and documents.
  • Assisted with audits by preparing accounts and providing information.
  • Updated and reconciled health care accounts.
  • Entered and processed patient prescriptions in company system.
  • Processed patient intake information and updated medical records prior to treatment.
05/2004 to 01/2008 Technical Support Representative Company Name | City, State,
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Dispatched technicians to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Updated and processed programming changes, equipment upgrades and customer and billing information.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Education and Training
Expected in 01/2011 to to Health Information Specialist | CCI Training Center | , , GPA:
Medical Assistant/
Expected in 01/2005 to to Phlebotomy | Hi Tech Institute, Dallas, Texas GPA:
Expected in 01/2003 to to High School Diploma | , Lake Highlands, Dallas, Texas GPA:
Google for Business, Microsoft Office, Proficient in Mac and Google applications (Sheets, Slides, and Docs), Informed Consent Process, Good, Clinical Practice (GCP), International Conference on Harmonization (ICH), HIPPA Compliance, Ethics in Clinical Research, IATA Training, Phlebotomy, Infusions, Injections, Completed 150 successful blood collections, Inventory Management

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Resume Overview

School Attended

  • Hi Tech Institute

Job Titles Held:

  • Loan Processor
  • Research Medical Assistant
  • Lead Lab Assistant/Phlebotomist
  • Benefits Specialist
  • Technical Support Representative


  • Health Information Specialist | CCI Training Center
  • Phlebotomy
  • High School Diploma

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