Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Accomplished Loan Processor who consistently exceeds monthly clear to close goals, while offering the utmost care in client relations. Excited and motivated to help customers achieve a dream of home ownership.
  • Detail-oriented
  • Excellent time management
  • Team player with positive attitude
  • Exceptional customer service
  • Exceptional problem solver
  • Exercises good judgment
Senior Real Estate Loan Representative, 06/2017 to 04/2019
Crc Insurance Services, Inc.Burlington, NC,
  • Interviewed mortgage loan applicants. Educated customers on the variety of loan products and available credit options.
  • Prepare Mortgage loan files by reviewing loan applications, clarifying and obtaining additional information.
  • Obtain mortgage loan documentation by pulling credit reports, ordering appraisal, payoffs, titles, insurance and other related information.
  • Enter loan applications in Mortgage Software Programs Calyx, Bypro and Contur.
  • Verify identity, employment, mortgage or rent, bank balances, and tax filing status.
  • Submit loans to lenders (such as Washington Mutual, Countrywide, Wells Fargo and others).
  • Review documents for fraud, also meeting all codes and regulations for banking & finance.
  • Clear all conditions on approved loans.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering [Type] loans.
  • Managed any conditions sent from underwriting departments.
  • Determined completeness of CPC packages, including recovery documentation, legal fees, valuations and lien searches
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Created and completed loan submission packages.
  • Ensured compliance with company policies, underwriting guidelines and lending program requirements.
  • Maintained complete confidentiality of all submitted information according to release guidelines.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Obtained repeat business by building strong customer relations and delivering world-class customer service.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
Underwriting Assistant, 02/2010 to 10/2013
Oklahoma Employees Credit UnionOklahoma City, OK,
  • Coordinate with the underwriters with any due diligence calls that need to be made/VOE files going to closing.
  • Call the brokers and advise them of what conditions we received, follow up on any additional conditions.
  • Keep log for tracking conditions received by each underwriter.
  • Update approvals in Destiny for underwriters, AE's and Team Leaders after the underwriter has cleared conditions.
Loan Processor, 04/2006 to 12/2009
Option 1/Bank Of AmericaCity, STATE,
  • Responsible for processing pipeline of 120 re-finance loans daily.
  • Order review documents for accuracy (e.g.
  • title, flood statements, appraisals).
  • Working closely with team to insure loan packages are correct and complete when leaving the mortgage center.
  • Verifying all customer documentation and resolving all title issues, processing subordinations.
  • Resolving appraisal disputes, executing closing actions to ensure timely and effective closing.
  • Processing transaction and documentation to support and maintain lending agreements.
  • Managing workflow of pending files to meet service level and regulatory requirements and thoroughly documenting LPS (real estate Loan Processing System).
: Certified Loan Processing Specialist - Completed 160 Hours, Expected in 2012
Avionce Institute of Mortgage Training - Tucker, GA
: Mortgage Banking 101, Mortgage Banking 102, Loan Processing Technology Part1 (Calyx~Encompass Softwa, Expected in 2011
Capstone Insitute - Atlanta, Ga
: , Expected in 2010
Amlan, Inc. Capstone Institute - Atlanta Marietta, GA
: Business Administration, Expected in 2005
Passaic County Community College - Paterson, NJ
Business Administration

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School Attended

  • Avionce Institute of Mortgage Training
  • Capstone Insitute
  • Amlan, Inc. Capstone Institute
  • Passaic County Community College

Job Titles Held:

  • Senior Real Estate Loan Representative
  • Underwriting Assistant
  • Loan Processor


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