Loan Processor Resume Example Bank Of America

LOAN PROCESSOR

Professional Summary

To obtain a challenging and stimulating career that will create positive experiences for customers and business partners by exceeding expectations. Client-focused Sales Representative with 10+ years of providing solutions to customers. Solid understanding of systems and Adaptable to change. Well versed in all facets of customer service, including: training, planning, process documentation vendor contracts, decision making and strategic partnerships. Results- oriented and service driven. Precise, detail-oriented Contract Management Self-motivated [] offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge.with sound judgment and decision-making skills. Experienced in A/P processes and managing vendor relations. Self-motivated offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge.

Work Experience

Loan Processor, 10/2012 to CurrentBank of America － Jacksonville, Florida

Prepares and processes mortgage loan records, files and correspondence from application through approval.
Maintains a high level of customer service by being proactive in communication with customers,banking center associates, realtor's, and appraisers. SASE 2 with delegated signing authority limits of 365,000.00
Assures compliance with bank, regulatory and investor guidelines and customer service standards. Responsible for meeting conditions of approval which may include, customer income/assets documentation, resolves routine title issues including,& tbsp. Vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances and subordinations.
Organized weekly sales reports for the sales department to track product success.
Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Service Advocate IV, 04/2006 to 10/2012Blue Cross and Blue Shield of Florida － Jacksonville, FL

Responsible for enrollment/ dis-enrollment and reconciliation processes of the Medicare line of business Maintenance of various report submissions from Centers of Medicaid and Medicare Services (CMS).
The production of enrollment reports.
Ensure accurate and timely data is submitted to the Centers of Medicaid and Medicare Services(CMS) Responsible for analyzing, researching, and resolving moderate to complex issues and variances arising from enrollment reconciliations Perform ongoing quality assurance functions and keep current with all Centers of Medicaid and Medicare Service(CMS) requirements and regulations Educate members in understanding their health care benefits.
Provide detailed information in easy-to-understand language to assist member in understanding medical benefits and options available both within benefit plan and out of benefit plan, such as community resources.
Ensure member understands consequences of selecting.
Performed initial client assessment and analysis.
Reduced time and costs and increased efficiency by introducing new accounting procedures.Reduced time and costs and increased efficiency by introducing new accounting procedures.Verified details of transactions, including funds received and total account balances.Suggested process improvements to secure prompt and regular receipts for the organization..

Revenue Collector II, 03/2003 to 04/2006City of Jacksonville － Jacksonville, Florida

Processed motor vehicle, mobile home and vessel titles, registrations and renewals. Collection of quarterly and Annual property taxes.
Responded to inquiries from the public advising information in regards to permits, registrations, vendor permits and business license. Researched and updated all materials for consumers and partners Advisory and notification system. Informed tax payers of laws, rules, and regulations governing the receipt and processing of property tax payments.
Verified applications for accuracy and completeness.
Prepared and distributed periodic and daily reports.
Reconciled and balanced daily cash intake, identified and documented clearances of liens, certificates and approvals from local, state and federal agencies; organized and coded all documents.Created new processes and systems for increasing customer service satisfaction.Value-focused customer service approach.
Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Guaranteed positive customer experiences and resolved all customer complaints.Adapted to system changes.

Customer Service Manager, 06/1999 to 03/2003Aarons Sales and Leasing － Jacksonville, FL

Coordinated approval processes of all accounts payable invoices.Coordinated approval processes of all accounts payable invoices.Calculated figures such as discounts, percentage allocations and credits.Renegotiated payment terms with dozens of suppliers.Reduced time and costs and increased efficiency by introducing new accounting procedures.Reduced time and costs and increased efficiency by introducing new accounting procedures.Verified details of transactions, including funds received and total account balances.Rectified escalated accounts payable issues from employees and vendors.Researched and resolved billing and invoice problems.service and competitive shopping to up sell products and services to consumers.
Configured payment arrangements, resolved payment discrepancies while ensuring customer satisfaction.
Played a key role ensuring thatnew-hire documents were completed and accurate before sending them to the corporate office.
Delivered new-hire orientations, explained benefit options, compensation, FMLA, and OSHA regulations.
Coordinated uniform ordering and distribution.
Performed all HR generalist duties for 7-10 employees at a time.
Developed training modules for customer service representatives.

Education

Associate of Arts:Business Management,2014Florida State College of Ajax － Jacksonville, FL, USA

High School Diploma:General Studies,1999William M. Rains － Jacksonville, FL

Skills

•All aspects of Microsoft Word, Excel and Office, OUTLOOK ,10 key

Resume Overview

Companies Worked For:

Bank of America
Blue Cross and Blue Shield of Florida
City of Jacksonville
Aarons Sales and Leasing

School Attended

Florida State College of Ajax
William M. Rains

Job Titles Held:

Loan Processor
Service Advocate IV
Revenue Collector II
Customer Service Manager

Degrees

Associate of Arts : Business Management , 2014
High School Diploma : General Studies , 1999

Loan Processor Resume Example

Resume Score: 90%

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