(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

  • Good telephone etiquette
  • Customer service
  • Conflict resolution
  • Responsible
  • Computer skills
  • Collaboration
  • Teamwork
  • Self-motivated professional
  • Verbal and written communication
  • Excellent work ethic
  • Adaptability
  • Written Communication
  • Computer proficiency
  • Compassion
  • Detail-oriented
  • Reading comprehension
  • Critical thinking
Franklin High Franklin Indiana , Expected in 06/1994 High School : Gen - GPA :
Work History
Midfirst Bank - Loan Closing Specialist
Phoenix, AZ, 04/2021 - Current
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Reviewed and validated details of loan applications and closing documentation.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Mrc Global Inc - Customer Service Representative
Lakeland, FL, 11/2019 - 02/2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Regularly exceeded daily sales and product add-on quotas.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Sherry Day Care - Day Care Owner
City, STATE, 01/2011 - 06/2020
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Strengthened community engagement strategies to boost program outreach across Location.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in only Timeframe.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Monitored students' progress and provided students and teachers with assistance in resolving problems.
  • Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
  • Reviewed and evaluated new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Handled number calls per timeframe to address customer inquiries and concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Saved $amount by implementing cost-saving initiatives that addressed long-standing problems.

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School Attended

  • Franklin High

Job Titles Held:

  • Loan Closing Specialist
  • Customer Service Representative
  • Day Care Owner


  • High School

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