Live Chat Agent Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • General office equipment
  • Microsoft Suite
    • Word
    • Excel
    • PowerPoint
    • Outlook

  • Citrix
    • RPLID
    • SAMS
    • First Disputes
    • FDR
    • Workdesk
Awarded the Macy's Customer Service Star Aware for outstanding teamwork
05/2015 to Current Live Chat Agent Cma Cgm Group | San Jose, CA,
  • Regularly assist customer with questions and concerns through online chat platform
  • Assisted in procedure development for company-wide loyalty program
  • Assisted in handling escalated loyalty concerns and questions
  • Worked several reports from senior management, debiting back customer accounts, saving the company an average of $500 per hour
  • Worked unpostables database, posting debit and credit transactions to accounts
11/2012 to 10/2014 Appointment Scheduler Minnesota Urology, Pa | Shakopee, MN,
  • Scheduled lease inspection appointments for multiple car dealerships
  • Provided customer service to internal and external customers regularly
  • Resolved complex questions and concerns
Education and Training
Expected in 2011 Associate of Arts | Information Technology University of Phoenix, Phoenix, AZ GPA:
Expected in 2013 Bachelor of Science | Web Development University of Phoenix, Phoenix, AZ GPA:

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Phoenix
  • University of Phoenix
Job Titles Held:
  • Live Chat Agent
  • Appointment Scheduler
  • Associate of Arts
  • Bachelor of Science

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