Licensed Sales Producer/Customer Service Agent Resume Example
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LICENSED SALES PRODUCER/CUSTOMER SERVICE AGENT
Summary
Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.
Highlights
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Accomplishments
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently generated additional revenue through skilled sales techniques.
Experience
Stearns LendingJune 2014 to February 2015Licensed Sales Producer/Customer Service Agent
Santa Ana , CACross-trained and provided back-up for other customer service representatives when needed. Processed applications, payments, corrections, endorsements and cancellations. Called 100 warm leads each week to expand client base. Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Pursued continuing education and training programs to continue professional development. Presented and clearly explained insurance policy options to clients based on their needs and goals. Researched coverage and premium options and supplied clients with the best coverage available. Promoted client retention through high-quality service and follow through.
Santa Ana , CACross-trained and provided back-up for other customer service representatives when needed. Processed applications, payments, corrections, endorsements and cancellations. Called 100 warm leads each week to expand client base. Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Pursued continuing education and training programs to continue professional development. Presented and clearly explained insurance policy options to clients based on their needs and goals. Researched coverage and premium options and supplied clients with the best coverage available. Promoted client retention through high-quality service and follow through.
Accuray IncorporatedJanuary 2012 to April 2014Mortgage Loan Originator
Pittsburgh , PAAdhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Provided expert financial advice on mortgage and both educational and personal loans.
Pittsburgh , PAAdhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Provided expert financial advice on mortgage and both educational and personal loans.
Studio G Hair & Make Up DesignJuly 2011 to June 2012Owner/Stylist
City , STATEMeticulously entered client and service information when booking appointments. Provided accurate product and merchandise information to customers. Responded to customer inquiries in a friendly and professional manner. Organized salon paperwork and office files. Scheduled beauty consultations and hair styling appointments. Helped analyze customers' hair condition to recommend appropriate products and hair care methods.
City , STATEMeticulously entered client and service information when booking appointments. Provided accurate product and merchandise information to customers. Responded to customer inquiries in a friendly and professional manner. Organized salon paperwork and office files. Scheduled beauty consultations and hair styling appointments. Helped analyze customers' hair condition to recommend appropriate products and hair care methods.
Wells Fargo Home MortgageJuly 2007 to February 2009Home Loan Consultant
City , STATEAdhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Provided expert financial advice on mortgage and both educational and personal loans.
City , STATEAdhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Provided expert financial advice on mortgage and both educational and personal loans.
Commercial Bank & Trust CompanyFebruary 2007 to July 2007Home Loan Consultant
City , STATEAdhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Provided expert financial advice on mortgage and both educational and personal loans.
City , STATEAdhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Provided expert financial advice on mortgage and both educational and personal loans.
The Boyd Law OfficeSeptember 2006 to January 2007Legal Assistant
City , STATEMet with clients and other legal professionals to discuss case details. Completed case research via LexisNexis and Westlaw databases. Conducted client interviews and all client intake services. Interpreted and relayed legal information in a clear format for clients. Corresponded daily with clients, insurance adjusters, doctors and attorneys. Composed and typed routine letters of correspondence. Acted as the point of contact for all incoming co-counsel requests. Directed incoming calls to appropriate staff members. Drafted, received and tracked due diligence checklist. Organized legal memoranda and client correspondence. Opened new claim files.
City , STATEMet with clients and other legal professionals to discuss case details. Completed case research via LexisNexis and Westlaw databases. Conducted client interviews and all client intake services. Interpreted and relayed legal information in a clear format for clients. Corresponded daily with clients, insurance adjusters, doctors and attorneys. Composed and typed routine letters of correspondence. Acted as the point of contact for all incoming co-counsel requests. Directed incoming calls to appropriate staff members. Drafted, received and tracked due diligence checklist. Organized legal memoranda and client correspondence. Opened new claim files.
GMAC Mortgage CorporationSeptember 2005 to June 2006Sales Assistant/Processor
City , STATEDesigned electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Researched insurance information and flood certificates.
City , STATEDesigned electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Researched insurance information and flood certificates.
Reeves Williams LLCMarch 2002 to August 2005Real Estate Agent/Sales Assistant
City , STATECounseled customers on market current status for residential and land markets. Guided home-buyers and sellers through the process of short sales. Generated lists of properties that were compatible with buyers' needs and financial resources. Created Realtor and buyer incentives and strategies with agents, builders and buyers. Developed close relationships with area Realtor and promoted builders to boost referral network. Educated clients on the current real estate market and answered any questions they had. Acted as a listing agent for brokers. Coordinated appointments with prospective buyers to showcase houses and plots. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Actively follow-up with prospects and hot leads. Followed up with prospects throughout the sales process. Gathered, distributed and maintained all the materials for marketing plans. Showed residential properties and explained the features, value and benefits of available homes. Successfully guided home buyers and sellers through sales and purchase of properties. Promoted property sales through advertisements, open houses and participation in multiple listing services. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
City , STATECounseled customers on market current status for residential and land markets. Guided home-buyers and sellers through the process of short sales. Generated lists of properties that were compatible with buyers' needs and financial resources. Created Realtor and buyer incentives and strategies with agents, builders and buyers. Developed close relationships with area Realtor and promoted builders to boost referral network. Educated clients on the current real estate market and answered any questions they had. Acted as a listing agent for brokers. Coordinated appointments with prospective buyers to showcase houses and plots. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Actively follow-up with prospects and hot leads. Followed up with prospects throughout the sales process. Gathered, distributed and maintained all the materials for marketing plans. Showed residential properties and explained the features, value and benefits of available homes. Successfully guided home buyers and sellers through sales and purchase of properties. Promoted property sales through advertisements, open houses and participation in multiple listing services. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
Education
Tennessee Academy of CosmetologyCosmetologyCity, State, USCosmetology training, Coursework in Business and Management, Coursework in Marketing and Communications
Ray Bouder School of Real Estate2004Real Estate and FinanceCity, State, USFast Start Agent Training in Real Estate. Coursework in Business Administration and Economics
Mt. Pleasant Christian Academy1989High School Diploma: GeneralCity, State, USHigh School Education courses with focus on business, including: computer, typing, accounting and street law.
Skills
Credit Analysis, Mortgage Software, Microsoft Office, Sales Software
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Resume Overview
School Attended
- Tennessee Academy of Cosmetology
- Ray Bouder School of Real Estate
- Mt. Pleasant Christian Academy
Job Titles Held:
- Licensed Sales Producer/Customer Service Agent
- Mortgage Loan Originator
- Owner/Stylist
- Home Loan Consultant
- Legal Assistant
- Sales Assistant/Processor
- Real Estate Agent/Sales Assistant
Degrees
- Cosmetology
Real Estate and Finance
High School Diploma : General
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