LICENSED INSURANCE AGENT/ CUSTOMER SERVICE REPRESENTATIVE
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Microsoft Office proficiency
Meticulous attention to detail
Strong problem solver
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Licensed Insurance Agent/ Customer Service RepresentativeAug 2015 to Current GEICO - Macon, GA
Provide accurate and appropriate information in response to customer inquiries.
Address customer service inquiries in a timely and accurate fashion.
Work with upper management to ensure appropriate changes are implemented to improve customer satisfaction.
Present and clearly explain insurance policy options to clients based on their needs and goals.
Research coverage and premium options and supply clients with the best coverage available.
Promot agency products to customers.
Work Coordinator/ Administrative AssistantNov 2013 to May 2015 Coliseum Medical Center - Macon, GA
Plan meetings and prepare conference rooms.
Draft meeting agendas, supply advance materials and execute follow-up for meetings and team conferences.
Serve as central point of contact for all outside vendors needing to gain access to the building.
Write reports and correspondence from dictation and handwritten notes.
Supply key cards and building access to employees and visitors.
Make copies, send faxes and handle all incoming and outgoing correspondence and phone calls.
Created PowerPoint presentations
Compile statistical information for special reports.
Organize files, develop spreadsheets, fax reports and scan documents.
Receive and distribute faxes and mail in a timely manner.
Create weekly and monthly reports and presentations.
Manage daily office operations and maintenance of equipment.
Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Organize billing and invoice data and prepare accounts receivable.
Clinical Technician (Emergency Department)Aug 2012 to Nov 2013 Coliseum Medical Center - Macon, GA
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Assist with adequate nutrition and fluid intake.
Read and record temperature, pulse and respiration.
Assist with transferring residents in and out of wheelchairs and adaptive equipment.
Keep facility stocked with necessary supplies, equipment and instruments.
Perform routine tests such as urine dip stick, vision and hearing tests.
Provide necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Recognize and report abnormalities and/or changes in patients' health status to nursing staff.
Provide patients and families with emotional support.
Exhibit compassionate care and communication with regard to issues of death and dying.
Comfort patients and provide them with reassurance and encouragement.
Promote personal and co-worker safety.
Participate in the maintenance of safe conditions within the facility and other related areas.
Unit Secretary for Emergency DepartmentSep 2010 to Aug 2012 Coliseum Medical Center - Macon, GA
Write clear and detailed clinical phone messages for physicians.
Strictly follow all federal and state guidelines for release of information.
Arrange and assist with hospital admissions.
Maintain an organize logging system for tracking test results.
Provide administrative support for three physicians.
Demonstrate knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
High School Diploma2003Jones County High School - Gray, GA, United States
Member of Who's Who, The National Honors Society, Special Olympics, and The F.F.A.
• Proven written and verbal communication skills • Proficient in writing and handling business correspondence• Proven ability to organize personal work priorities• Competent at filing and updating records• Adept at making travel and accommodation arrangements• Working knowledge of bookkeeping tasks• Solid knowhow of general office procedures• Demonstrated ability to work independently and as part of a team• Able to type at least 50 WPM• Excellent organizational skills• Expert in handling office equipment including copiers and fax machines• Internet savvy with a proven expertise in using MS Office applications• Excellent customer service orientation• Exceptional attention to detail with proven interpersonal skills• Strong ability to use standard business software and applications• Demonstrated ability to remain self motivated at all times• Able to manage stress timely and effectively• Flexible in working hours