licensed agent customer service representative resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Outgoing and friendly administrator delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, communication skills, and organizational skills.
Skills
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Data Entry and Maintenance
Customer Account Management
Customer Service and Assistance
Customer Data Confidentiality
Call Documentation
Strong Telephone Etiquette
Upbeat and Positive Personality
Scheduling
Dependable And Responsible
Teamwork And Collaboration
Education
Fairmont State UniversityFairmont, WV, Expected in ā āBachelorās Degree:Elementary Education - GPA:
Enrolled Fall Semester 2000 - Spring Semester 2005, Spring Semester 2008, and Fall Semester 2010.
I completed 127 credit hours.
Fairmont Senior High SchoolFairmont, WV, Expected in 05/2000 ā āHigh School Diploma: - GPA:
High Honor graduate of the Class of 2000, GPA: 3.74
Member of National Honor Society and Keywanettes.
Received Foundation Scholarship.
Certifications
Licensed Insurance Producer Property and Casualty - 2014 to Present
Work History
Chef Point Restaurant & Bar - Licensed Agent/Customer Service Representative Colleyville, TX, 07/2013 - Current
Maintained high standards of customer service by building relationships with clients.
Provided excellent customer support to all clients.
Responded to customer calls swiftly to resolve issues and answer questions.
Maintained customer satisfaction by focusing on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Answered product and service questions, suggesting other offerings to attract potential customers.
Recommended products to customers, thoroughly explaining details.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Recorded account information to open new customer accounts.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Updated account information to maintain customer records.
Promoted available products and services to customers during service, account management and order calls.
Recorded actions taken, issues resolved and recorded information to effectively manage customer accounts.
Followed up with customers about resolved issues to maintain high standards of customer service.
Communicated professionally with colleagues and clients.
Effective liaison between customers and insurance companies.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Educated customers about billing, payment processing and support policies and procedures.
Sold auto and home insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Calculated premiums and established payment methods for sales.
Finalized sales and collected necessary deposits.
Collected premiums on or before effective date of coverage.
Conducted annual reviews of existing policies to update information.
Pulled agency commission statements monthly.
Balanced cash drawer and deposits daily, and balanced bank accounts for all 3 offices monthly.
Answered inbound telephone calls and directed to appropriate staff.
Ymca Of Greater Cleveland - Manager Middleburg Heights, OH, 03/2009 - 06/2013
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Interacted positively with customers while promoting restaurant services, maintaining customer satisfaction.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Clarified customer issues to resolve product or service complaints.
Carefully interviewed, selected, trained and supervised staff.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Maintained professional, organized and safe environment for employees and patrons
Accomplished multiple tasks within established timeframes
Lasting Impressions, Child Development Center, FBI Complex - Teacherās Assistant City, STATE, 09/2007 - 03/2009
Greeted parents and children each morning.
Maintained positive environment in classroom for children and parents.
Assisted in preparing and implementing weekly lesson plans.
Filing and maintaining updated children's records and other paper work.
Performed daily attendance and assisted in maintaining daily schedule.
Established protocol in maintaining control of classroom.
Assisted in preparing children to transition into other classrooms or public school system.
Maintained clean, safe environment for children, parents, and staff.
Maintained energy and enthusiasm in classroom environment.
Kept records of student progress for teachers and parents and made notes on behaviors, comprehension and personal growth
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping when needed.
Childcare A To Z Inc - Assistant Teacher City, STATE, 07/2006 - 09/2007
Greeted parents and children each morning.
Maintained positive environment in classroom for children and parents.
Assisted in preparing and implementing weekly lesson plans.
Filing and maintaining updated children's records and other paper work.
Kept track of daily attendance and assisted in maintaining daily schedule.
Established protocol in maintaining control of classroom.
Assisted in preparing children to transition into other classrooms or public school system.
Maintained clean, safe environment for all parties.
Kept records of student progress for teachers and parents and made notes on behaviors, comprehension and personal growth
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping when needed.
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