Meticulous, hardworking, and experienced Cook with 2 years experience in high-volume restaurant facility and 5+ years of food service experience in all types of restaurant facilities. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.
Employee training and development?
Hospitality and service industry background
Strong attention to safe food handling procedures?
Food regulation compliance
Works well under pressure
Critical thinker and problem solver
Food presentation talent
Service-oriented team player
South Carolina State HouseLegislative Aide | Columbia, SC | January 2009 - May 2011
Met with [Number] existing and prospective clients each week to select appropriate insurance policies.
Calculated quotes and educated potential clients on insurance options.
Tracked the progress of all outstanding insurance claims.
Cold Stone Creamery Manager | Columbia, SC | August 2011 - June 2014
Trained, coached and mentored staff to ensure smooth execution of daily procedures.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain product based on customer requests.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and inspected galley equipment, kitchen appliances, and work areas
Cleaned and organized eating, service, and kitchen areas
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Responsible for the production and plating of desserts.
Chick-fil-ACatering Director | Columbia, SC | May 2014 - Current
Stocked service stations with items such as catering menus, napkins, and straws
Answered telephone calls and responded to inquiries.
Assisted in maintaining preparation and service areas in a sanitary condition
Cleaned and sterilized equipment and facilities
Cross-trained and backed up other customer service managers
Strong leader of customer support staff
Solved unresolved customer issues
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Investigated and resolved customer inquiries and complaints in an empathetic manner
Updated customer orders from start to finish in an accurate and timely manner
Strengthened company's business by leading implementation of catering order preparations
Trained, coached and mentored staff to ensure smooth adoption of new program
Developed and rolled out new policies to increase employee loyalty
Master of ArtsInternational Hospitality ManagementUniversity of South CarolinaColumbia, SC | 2015
Bachelor of ArtsHospitality ManagementUniversity of South CarolinaColumbia, SC | 2012Cum Laude