Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Administrative Assistant and Office Manager for over 16 years. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. I'm dedicated to meeting deadlines with a quick turn around time and a high level of accuracy. I offer a successful career history comprising of more than 20 years combined.

  • Types 75 WPM
  • Draft editing
  • Transcription
  • Skilled in Express Scribe and Microsoft Word/Excel
  • Letter preparation
  • Correcting discrepancies
  • Punctual
  • Speech typing
  • Accurate and detailed
  • Articulate and well-spoken
  • Critical thinker
  • Documentation and reporting
  • Office Management
  • Accounting, Research
  • Agency, Sales
  • Attention to detail, Sales and training
  • Billing, Spreadsheet
  • Call center, Telephone
  • Cash management, Phone
  • Cold calling
  • Strong communication skills
  • Critical thinking
  • Client relations
  • Customer service
  • Databases
  • Documentation
  • Filing
  • Insurance
  • Inventory
  • Materials
  • Meetings
  • Excel
  • Office
  • MS Windows
  • Works
  • Office Management
  • Internet research
  • Problem solving
  • Producer
  • Project planning
  • Quality
  • Quality assurance
  • Receptionist
  • Regulatory Compliance
  • Supervision
  • Staff Leadership And Supervision
  • Copywriting And Editing
  • Exceptional Time Management
Work History
06/2019 to Current
Legal Editor Relx Group New Britain, PA,
  • Researched content and grammatical issues to check accuracy of information.
  • Used Chicago Manual of Style guidelines to make accurate changes and comply with ideal structure.
  • Managed finished works and version edits for comprehensive record of each file.
  • Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
10/2003 to 05/2019
Personal Lines Service Manager Ryder System Bel Air, KY,
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Anticipated and prepared required materials for meetings.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Calculated premiums and established payment methods for sales.
  • Identified and solicited sales prospects in agency databases.
  • Evaluated leads obtained through direct referrals, lead databases, and cold calling.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalized sales and collected necessary deposits.
  • Collected all premiums on or before effective date of coverage.
  • Lead weekly sales and training meetings.
  • Calculated quotes and educated potential clients on insurance options.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Followed up with customers on unresolved issues.
  • Reported policy changes and company conditions affecting customer satisfactions.
  • Conducted annual reviews of existing policies to updated information.
  • Scanned documentation and entered into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Added new material to file records and prepared correspondence and reports.
  • Assisted with receptionist duties, file organization, and research and development.
  • Oversaw daily office operations for staff of 7 employees.
10/1998 to 10/2003
Customer Service Representative Professional Transport Systems LLC City, STATE,
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergences, delays due to weather, and carrier schedule changes to customers and supervisors.
  • Picked products for specific routes according to pick sheets.
Expected in 2003
Mary Brewer Insurance School - Columbia, SC
Expected in 1995
High School Diploma:
West Florence High School - Florence, SC
Briefly attended Francis Marion University and later moved to Florence Darlington Technical College and received credits in Accounting. Insurance Producer License obtained in

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School Attended

  • Mary Brewer Insurance School
  • West Florence High School

Job Titles Held:

  • Legal Editor
  • Personal Lines Service Manager
  • Customer Service Representative


  • High School Diploma

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