Experienced Administrative Assistant and Office Manager for over 16 years. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. I'm dedicated to meeting deadlines with a quick turn around time and a high level of accuracy. I offer a successful career history comprising of more than 20 years combined.
Skills
Types 75 WPM
Draft editing
Transcription
Skilled in Express Scribe and Microsoft Word/Excel
Letter preparation
Correcting discrepancies
Punctual
Speech typing
Accurate and detailed
Articulate and well-spoken
Critical thinker
Documentation and reporting
Office Management
Accounting, Research
Agency, Sales
Attention to detail, Sales and training
Billing, Spreadsheet
Call center, Telephone
Cash management, Phone
Cold calling
Strong communication skills
Critical thinking
Client relations
Customer service
Databases
Documentation
Filing
Insurance
Inventory
Materials
Meetings
Excel
Office
MS Windows
Works
Office Management
Internet research
Problem solving
Producer
Project planning
Quality
Quality assurance
Receptionist
Regulatory Compliance
Supervision
Staff Leadership And Supervision
Copywriting And Editing
Exceptional Time Management
Work History
06/2019 to Current
Legal EditorRelx Group – New Britain, PA,
Researched content and grammatical issues to check accuracy of information.
Used Chicago Manual of Style guidelines to make accurate changes and comply with ideal structure.
Managed finished works and version edits for comprehensive record of each file.
Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
Checked and corrected grammatical and spelling errors in diverse documents.
Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
10/2003 to 05/2019
Personal Lines Service ManagerRyder System – Bel Air, KY,
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
Anticipated and prepared required materials for meetings.
Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Greeted customers in a timely fashion, while quickly determining their needs.
Calculated premiums and established payment methods for sales.
Identified and solicited sales prospects in agency databases.
Evaluated leads obtained through direct referrals, lead databases, and cold calling.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Finalized sales and collected necessary deposits.
Collected all premiums on or before effective date of coverage.
Lead weekly sales and training meetings.
Calculated quotes and educated potential clients on insurance options.
Evaluated the accuracy and quality of data entered into the agency management system.
Followed up with customers on unresolved issues.
Reported policy changes and company conditions affecting customer satisfactions.
Conducted annual reviews of existing policies to updated information.
Scanned documentation and entered into the database.
Produced monthly reports using advanced Excel spreadsheet functions.
Added new material to file records and prepared correspondence and reports.
Assisted with receptionist duties, file organization, and research and development.
Oversaw daily office operations for staff of 7 employees.
10/1998 to 10/2003
Customer Service RepresentativeProfessional Transport Systems LLC – City, STATE,
Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product
information.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Established long-term customer relationships through prompt and courteous service.
Communicated all emergences, delays due to weather, and carrier schedule changes to customers and supervisors.
Picked products for specific routes according to pick sheets.
Education
Expected in 2003
: Mary Brewer Insurance School - Columbia, SC GPA:
Expected in 1995
High School Diploma: West Florence High School - Florence, SC GPA: Briefly attended Francis Marion University and later moved to Florence Darlington Technical College and received credits
in Accounting.
Insurance Producer License obtained in
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