LiveCareer-Resume

Legal Editor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Administrative Assistant and Office Manager for over 16 years. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. I'm dedicated to meeting deadlines with a quick turn around time and a high level of accuracy. I offer a successful career history comprising of more than 20 years combined.

Skills
  • Types 75 WPM
  • Draft editing
  • Transcription
  • Skilled in Express Scribe and Microsoft Word/Excel
  • Letter preparation
  • Correcting discrepancies
  • Punctual
  • Speech typing
  • Accurate and detailed
  • Articulate and well-spoken
  • Critical thinker
  • Documentation and reporting
  • Office Management
  • Accounting, Research
  • Agency, Sales
  • Attention to detail, Sales and training
  • Billing, Spreadsheet
  • Call center, Telephone
  • Cash management, Phone
  • Cold calling
  • Strong communication skills
  • Critical thinking
  • Client relations
  • Customer service
  • Databases
  • Documentation
  • Filing
  • Insurance
  • Inventory
  • Materials
  • Meetings
  • Excel
  • Office
  • MS Windows
  • Works
  • Office Management
  • Internet research
  • Problem solving
  • Producer
  • Project planning
  • Quality
  • Quality assurance
  • Receptionist
  • Regulatory Compliance
  • Supervision
  • Staff Leadership And Supervision
  • Copywriting And Editing
  • Exceptional Time Management
Education
Mary Brewer Insurance School Columbia, SC Expected in 2003 : - GPA :
West Florence High School Florence, SC Expected in 1995 High School Diploma : - GPA : Briefly attended Francis Marion University and later moved to Florence Darlington Technical College and received credits in Accounting. Insurance Producer License obtained in
Work History
Relx Group - Legal Editor
New Britain, PA, 06/2019 - Current
  • Researched content and grammatical issues to check accuracy of information.
  • Used Chicago Manual of Style guidelines to make accurate changes and comply with ideal structure.
  • Managed finished works and version edits for comprehensive record of each file.
  • Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
Ryder System - Personal Lines Service Manager
Bel Air, KY, 10/2003 - 05/2019
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Anticipated and prepared required materials for meetings.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Calculated premiums and established payment methods for sales.
  • Identified and solicited sales prospects in agency databases.
  • Evaluated leads obtained through direct referrals, lead databases, and cold calling.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalized sales and collected necessary deposits.
  • Collected all premiums on or before effective date of coverage.
  • Lead weekly sales and training meetings.
  • Calculated quotes and educated potential clients on insurance options.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Followed up with customers on unresolved issues.
  • Reported policy changes and company conditions affecting customer satisfactions.
  • Conducted annual reviews of existing policies to updated information.
  • Scanned documentation and entered into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Added new material to file records and prepared correspondence and reports.
  • Assisted with receptionist duties, file organization, and research and development.
  • Oversaw daily office operations for staff of 7 employees.
Professional Transport Systems LLC - Customer Service Representative
City, STATE, 10/1998 - 10/2003
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergences, delays due to weather, and carrier schedule changes to customers and supervisors.
  • Picked products for specific routes according to pick sheets.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Mary Brewer Insurance School
  • West Florence High School

Job Titles Held:

  • Legal Editor
  • Personal Lines Service Manager
  • Customer Service Representative

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: