Knowledgeable NABP certified Pharmacy Technician with five years of experience in retail pharmacy. Skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Skills
Ordering and stocking medications
Drug inventory control
Pharmacy operations
Insurance billing
Resolving customer issues
Labeling prescriptions
Quality assurance and control
Insurance Verification
Workflow Optimization
Medical Terminology
Experience in leadership
Multitasking
Improvement plan knowledge
Guest service
Loss prevention
Regulatory compliance
Operations monitoring
Team Supervision
Experience
11/2015 to Current
Certified Pharmacy TechnicianSt. Joseph Health – Laguna Niguel, CA,
Worked with insurance companies to process claims, resolve problems and obtain payments.
Established and updated patient profiles, including lists of medications and insurance details.
Efficiently processed cash register transactions for new and refilled prescription orders.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Adhered to infection control policies and procedures to prevent spread of disease.
Maintained clean and organized pharmacy shelving and work areas.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Verified patients' identities at pickup to prevent sale of wrong medications.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
12/2013 to 11/2015
Shift LeadGrand Casino – Onamia, MN,
Completed opening and closing duties to facilitate business operations.
Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Delegated tasks to employees and monitored activities and task completion.
Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
Resolved customer complaints and reported issues to senior management.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Oversaw timely execution of promotions and marketing programs.
Maintained visually appealing and effective displays through use of lighting and signage.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Received, stocked, and applied anti-theft security tags to new shipment according to company standards and visual expectations
Education and Training
Expected in 2011
High School Diploma: Bradley Central High School - Cleveland, TN GPA:
Expected in 2011
Completed First Responder Training: Roane State Community College - Harriman, TN, GPA:
Expected in
: Pre-Health Professions Cleveland State Community College - Cleveland, TN GPA:
Phi Theta Kappa Member
Expected in 2016
Certified Pharmacy Technician: National Board of Pharmacy - Chattanooga, TN, GPA:
Activities and Honors
Competed in HOSA competitions
Competed in Skills USA competitions
Took several pre-med path courses in high school
Completed dual enrollment with Roane State for First Responders while still in high school
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.