I'm an experienced customer service/legal assistant seeking a position in a dynamic work environment. Remarkable organizational and planning skills enable the management of multiple simultaneous assignments to meet deadlines proficiently and consistently.
*Strong administrative background, excellent computer skills and communication skills coupled with solid data management knowledge.
*Recognized ability to interact effectively with clients and staff at all levels.
*Driven and independent worker skilled at problem-solving and followed through assignments.
Medical Terminology For Trans Vaginal Mesh And Xarelto
Microsoft Word & Excel
PawnPro, eBay, Photography & Gold
Salesforce, & Inszoom
Handle High Volume Of Inbound & Outbound Calls
Legal Assistant09/2015 to 07/2016ExceliumFort Lauderdale, FL
Responsible for handling numerous medical claims for recalled devices and prescription drugs such as Transvaginal Mesh, Xarelto, Pradaxa, IVC Filter, Benicar, and Risperdal.
Accountable to call or receive calls from warm and cold leads that was provided to me on Salesforce by my legal department and explain how they can qualify for a medical claim from recalled medical devices or prescription drugs.
Handled high volume of inbound and outbound calls using Ring Central ranging from 75 to 100 call with excellent telephone etiquettes.
I worked closely with Medical Requesting companies such as: Mediconnect, Mass Review, Datafied and National Review.
Experienced assisting client's step by step on how to sign retainers with Adobe Docu-Sign Followed up with Clients medical treatment, assisting appointments with medical specialists, preparing cases for trial, keeping Clients informed about their claims, medical provider, insurance adjuster and attorney contact.
Managed a caseload of over a thousand clients who had a claim with recalled medical devices and prescription drugs.
In less than a year my docket was worth a million dollars with the supporting documentation of the client's medical documents indicating the complications the client had with the recalled medical device or prescription drug and sell the cases to major law firms.
Legal Assistant05/2012 to 09/2015HERMANNI LAW GROUPCoral Gables, FL
Responsible for performing a broad range of tasks in support of lawyer functions, including organizing and maintaining files, conducting legal research, and I am solely in charge of renewing digital biometrics from different jurisdictions with over two-thousand clients.
Handled high volume of inbound and outbound calls dealing with clients.
Assisted on Work Permits (I-765), Asylum (I-589), Cancellation (EOIR-42B), Notice of filing, Marriage Petitions (I-130), Adjustment of Status (I-485) and DACA.
Cashier10/2009 to 01/2013PUBLIX SupermarketsMiami, FL
Accountable for delivering serving levels of customer service, as well as being in charged with cash accountability and performing efficiently as a team player, collaborating dynamically to address client needs.
Take money in the form of cash, check, gift cards or credit cards.
Give out the correct amount of change to customers.
Bag purchased items.
Count money before and after my shifts.
Train new employees to work as a cashier.
Pawn Broker/E-Commerce07/2016 to CurrentCash Inn South Jewelry & PawnFL
Specialize buying merchandise of value by making loans using the tangible property as collateral, in some Instances, the owner's collateral pieces are not recovered by not managing their payments, so I need to retrieve the money back by reselling the property.
Well versed in appraising a broad range of merchandise and in negotiating appropriate sale and loan prices.
I must always be prepared to deal with a wide variety of personality types.
People pawn items for numerous reasons, some needing fast cash and others looking to sell unwanted goods.
It is essential that I communicate effectively with customers, explain the value of their product and establish terms for loans, interest, and collateral.
The Pawnbroking industry can sometimes be contentious, especially if the customer is in a terrible financial circumstance and is trying to get the most money he or she can for his or her product.
I must be fair, calm and rational to deal with customers.
Manage and create the Pawn Shop's listings on eBay.
I'm familiar with digital photography and take photos of the items I'm going to list on eBay.
Have a broad range of knowledge of merchandise of value, which helps me determine prices I should list items for on eBay.
I'm familiar with using USPS and FedEx.
I keep track of sold and shipped items and prepare shipping labels and package items that got sold on the Pawn Shop's eBay listing.
High School Diploma06/2010Southwest Miami Senior High SchoolMiami, FLPresident of Southwest Senior Work Experience Program Member of Business Professionals of America (BPA) Award for Exceptional & Most Improved Student Given to Me by Congress Woman Ileana Ros-Lehtinen Associate in Science (A.A.), Pre-Law 59.0 Credits (One More Class to Graduate!)
Miami Dade CollegeMiami, FL
Bilingual: Spanish & English
Adobe, attorney, cashier, credit, client, Clients, customer service, digital photography, documentation, English, fast, filing, financial, insurance, Law, legal, legal research, managing, Medical Terminology, Excel, money, Microsoft Word, negotiating, organizing, Photography, maintaining files, shipping, Spanish, team player, telephone, 35 WPM