As an energetic, results-oriented, analytical, self starter, strong independent worker or team player, hands-on professional, I'm seeking a position with a progressive company where I can utilize my diverse skills in accounting, human resources, benefits and payroll while assisting in achieving its goals.
HRIS applications proficient
Manager coaching and training
Business process improvement
User acceptance testing
Advanced problem solving abilities
Mergers and acquisitions
Client relations specialist
Legal Administrative Specialist - Benefit Authorizer July 2014 to CurrentSOCIAL SECURITY ADMINISTRATION － Woodlawn, MD
Develop, review and authorize complex entitlement determinations for benefits under the guidelines of Social Security Policy.
Exercise final determinations on a full range of post-adjudicative actions including entitlement (A101, EF101, Favorable Exr, Annual Earnings Reports, work notices, death notices, and student forms) and non-entitlement actions.
Also continuing entitlement benefits and the payment amounts thereof to the qualified recipient.
Adjust established benefits and effectuates payments through the system or outside the system.
Initiates, receives and responds to telephone contacts and written inquiries to resolve issues or discrepancies and/or explain or obtain information pertaining to various aspects of the Titles II, XVI, and XVIII of the Social Security Act in order to complete the above job functions in a timely manner and with accuracy Interpret and/or make changes as necessary to queries such as the Master Beneficiary Record (MBR), Payment History Update System (PHUS), Supplemental Security Income Display (SSID), Disability Determination Service Query (DDSQ), Debit Management System (DMS)and Processing Center Action Control System (PCACS) daily to ensure that all records are correct.
Demonstrate knowledge and understanding of different SSA functions and actions, while maneuvering through SSA's database to solve discrepancies and serve the public with quality customer service.
Possess knowledge, skills in logical and deductive reasoning and abilities to manage and provide leadership.
Engage in learning new technology and applying acquired skills learned to effectively perform the job function.
Assist with providing information to fellow co-workers and /or management in successful completing a task or specific workloads.
Conduct fact-findings and analysis thoroughly by accessing all online tools available (POLICYNET, POMS, MSOM, Eview, E-work, Cfrms, Ndred, & CPMS etc.) to ensure that all cases are handled in a timely and accurate manner.
Payroll Implementation Team Lead July 2013 to July 2014GROUP BENEFIT SERVICES － Hunt Valley, MD
Manage the entire workflow of the Payroll team to ensure excellent service and the delivery of all clients.
Manage all client implementations, including system set up and conducting training sessions for staff.
Provide outstanding quality customer support relating to payroll and tax matters, systems issues which include, HR Services, 401(k), Workers Compensation Pay As You Go, and support of client transmission issues with a high degree of customer satisfaction, technical expertise, and thorough and timely response to customers.
Participates in decision-making process concerning client support issues and procedures.
Perform excellent analysis, problem determination, and troubleshooting skills with the ability to know when to escalate issues to management.
Manage the set up, and maintenance of Time & Labor system.
Ensure timeliness of service requests.
Maintain travel, mileage, and education reimbursements for employees.
Research, review, and compile budgetary data for Vice President.
Manipulate financial data to develop budget reports for upper management and finance.
Call ownership from initial customer contact to call resolution which includes supporting escalations, if appropriate and providing customer updates.
Troubleshoot and resolve payroll issues to clients' satisfaction.
Establish and maintain relationships with clients to ensure ongoing customer satisfaction.
Provide internal communication to enhance the organizations' effectiveness in dealing with critical client issues.
Thorough understanding of client payroll processing and daily checklist to monitor complete accuracy of payrolls.
Understand and apply fundamental concepts, processes, procedures, workflows and practices required to complete the implementation deliverables in a timely and accurate manner.
Facilitate client training for payroll processing, reporting, etc., as needed, during and after implementation.
Identify and suggest process improvement opportunities and offer proactive solutions to develop recommendations for enhancements.
Analyze, prepare and input payroll data collected.
Oversees regular payroll processing cycles to ensure timely and accurate processing and delivery.
Reconciles the inputs and outputs of the payroll processing.
Release, review, process and package incoming payrolls in accordance with payroll schedule.
Perform ad hoc reporting and validation, as needed.
Systems Analyst July 2012 to July 2013MEDSTAR HEALTH － White Marsh, MD
Assists General Accounting, Human Resources, and Benefits with operational issues and reporting, as needed.
Create complex ad-hoc and standard queries and reports.
Maintain the Lawson and BSI Systems for payroll processing.
Identify software problems and determine possible causes and solutions.
Communicates promptly to Payroll Manager and Information Systems as needed.
Provide guidance and support to all payroll staff as it pertains to API, Lawson, and other Microsoft programs.
Provide testing and implementation of software upgrades for all systems.
Set up and test new pay codes and deduction codes.
Participate in meetings and on committees and represent the department.
Assist with Time & Labor set up and test functionality for the entire organization.
Participate on the ERP/HCM team in enhancement/development projects by defining functional design specifications for the build based on business requirements, testing and implementing the functionality for the implementation of PeopleSoft version 9.1.
Writing training manuals and facilitating training sessions for department staff.
Completing MOU Stats for executive leadership.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
Assures compliance with Federal and State regulations.
Sr. HR Administrator July 2011 to June 2012CONSTELLATION ENERGY － Baltimore, MD
Manage college relations and diversity sourcing initiatives including career fair and trade show participation, campus and onsite student and special group visits, open houses and networking events.
Coordinate business volunteer involvement with Recruiters, Hiring Managers, Business Resource Groups (BRG's), and other employees.
Coordinate position posting and interview process, including campus interview scheduling; resume collection and reconciliation, and effective transition of final recruiting responsibilities to Talent Acquisition Team.
Manage and coordinate aspects of the Summer Internship Program including event coordination and the program evaluation process.
Represent Constellation and its member companies at recruiting events with the highest professional standards.
Manage data for key college and diversity performance metrics and ad hoc reporting including SLA reporting, School Scorecard (institutional effectiveness), and internship conversion.
Coordinate Office of Federal Contract Compliance Programs (OFCCP) compliance reporting including AAP, EEO1 and Vets 100.
Respond to routine sourcing-related questions from executives, staff, and candidates.
HR Direct - Client Advisor July 2008 to July 2011CONSTELLATION ENERGY － Baltimore, MD
Received and provided solutions to questions for internal and external customers as it relates to HR, Payroll, and Benefits.
paycheck information, eTime timekeeping questions, pension, health, dental, vision, tax issues/concerns, dependent verifications/eligibility, status changes, etc.) Payroll & Benefit Subject Matter Expert within the HR Direct Client Services Team.
Conducting with and advising management and supervising human resource, payroll, and benefit issues; investigating human resource, payroll, and benefit related problems and making recommendations to the organization.
Analyzed processes, made change recommendations and trained teammates on more efficient processes.
Discussed and advised employees of the robust benefit options offered by the company (medical, dental, vision insurance, retirement plans, and flexible spending accounts) Discussed and taught employees about the company's policies (employee handbook), analyze all payroll related inquiries, vacation/paid time off inquiries, and all other company benefits.
Built and maintained vendor relationships as they pertain to resolving employee questions, disputes, explanation of benefits, eligibility, and enrollment issues.
Field questions from employees and sign up employees for benefits during open enrollment.
Remote (via LanDesk) into employee's computers to troubleshoot any issues with processes.
Served as a team lead to manage escalated customer care issues/cases.
Analyzed and managed customer cases; provide follow through to make sure that appropriate solutions are given.
Collaborated with IT on system design and implementation as well as tested scripts and participated in user training.
Payroll Financial Specialist August 2004 to July 2008CONSTELLATION ENERGY － Baltimore, MD
Received and approved all tuition reimbursement contracts.
Maintained, processed and verified payroll inputs and outputs.
Review all travel and mileage reimbursements for employees and department managers.
Received and processed garnishments into PeopleSoft payroll system.
Communicated with the courts, attorneys, tax authorities, and other garnishing authorities.
Ran various Crystal Reports for payroll validations and other ad-hoc PeopleSoft Queries.
Processed direct deposit forms, Federal W-4 and state tax forms.
Led and supported the weekly and bi-weekly full cycle payroll run for 10,000+ employees.
Prepared and documented procedures and process flows for payroll functions.
Assisted with year-end reconciliation for W-2 processing and any post W-2 inquiries.
Processed manual checks, additional pay items, and printed bi-weekly checks and advices.
Balanced and reconciled General Deductions/Garnishment totals and submitted check requests to AP.
Processed and transmitted Ceridian Tax files.
HRIS Payroll Subject Matter Expert March 2006 to June 2006BON SECOURS HEALTH SYSTEMS － Baltimore, MD
Led the identification of Payroll data requirements, workflows and/or processes to be standardized across BSHSI, identifying processes that will be standardized, versus those that, by design, will be left to Local System discretion.
Worked within a team environment to gather input from Local Systems and HSO Payroll functional leaders and executives, drafting conclusions into templates for review and decisions for further analysis, refinement, and/or adoption as a standard.
Provided guidance during the testing phase; created test data, tested scripts and participated in the testing during the Lawson implementation; documented results and led re-testing efforts, as needed; enforced stringent change management procedures.
Gathered Payroll departmental functional requirements through analysis, questionnaires and interviews with appropriate staff; collected information about the use of current systems or processes; shared lessons learned and best practices across BSHSI.
Tracked and assessed project goals, work plans, issues, timelines and action items via a predefined project management application.
Prepared weekly project status report to the supervisor using a pre-defined reporting tool.
Accountable for project management for the local systems assigned, performing according to project requirements and meeting deadlines, and fulfilling project status reporting requirements.
Participated in the development of policies and procedures related to the implementation of Lawson HRIS, including policies and procedures related to day-to-day use of the Lawson Software.
Managed a relationship with Local System HRIS "Super Users," facilitating sharing and implementation of lessons learned and best practices across BSHSI.
Provided expertise in developing operating models and facilitates the transition of the model to the implementation activities.
HR/Payroll Manager November 2003 to August 2004FUTURE CARE HEALTH － Baltimore, MD
Managed directly a group of six staff members: scheduling, assigning and directing work; conducting interviews, hiring and orienting new staff; supervising and conducting training, coaches; evaluating and giving appraisals; and ensuring good quality of work.
Coordinated all aspects of Human Resources while reinforcing company policies and procedures, as well as enforcing, state and federal laws.
Provided daily administration and resolution of employee relations, policies and procedures, benefits and compensation issues for internal and external customers.
Administered the preparation and processing of bi-weekly payrolls, administers the provisions of the Fair Labor Standards Act, administers leave, worker's compensation, insurance, retirement and other employee benefit programs.
Prepared, processed, and/or reviewed employee personnel transactions, ensure compliance with applicable laws and rules concerning promotions, transfers, separations and other actions.
Performed centralized recruiting activities, prepare recruiting announcements or other information concerning job vacancies, interview applicants and evaluate application forms, provide job counseling to prospective employees.
Performed data entry and file maintenance for employee transactions such as new hires, promotions, transfers, performance evaluations, terminations, medical and training records.
Coordinated the new hire process, i.e., employment paperwork, pre-employment background checks, drug testing, pre-employment physical and orientation.
Assisted employees with the annual benefits enrollment.
Input and verified vacation time, personal time, bereavement time, FMLA, STD/LTD, jury duty, ect., to facilitate the payroll process.
Conducted exit interviews and prepared the corresponding paperwork for payroll.
Prepared and assisted in the administration of the progressive disciplinary process.
Collected and analyzed data on personnel selection procedures and methods.
Coordinated temporary services with outside vendor.
Prepared and completed purchase orders to AP.
Payroll Specialist July 2001 to November 2003CENDANT CORPORATION － Sparks, MD
Managed daily bank interface, which included entering manual checks, stop payments, and return resolutions into on-line banking system.
Created reports using Crystal and Brio.
Received and processed garnishments into Lawson payroll system.
Communicated with the courts, attorneys, and other creditors.
Handled other special assignments as given.
Including but not limited to acquisitions, project implementation, etc.
Payroll Coordinator June 2000 to July 2001CENDANT CORPORATION － Baltimore, MD
Cash vault balancing (currency and coin), monitor and review financial institution's security procedures and control access to vault, coin/currency shipment verification, oversee other tellers accuracy of transactions, approve checks for payment, adjust customer complaints, examine reports of daily transactions for accuracy, process night depository bags, ATM settlement, etc.
Supervise and coordinate activities of workers engaged in receiving and paying out money and keeping records of transactions.
Dealt primarily with commercial accounts, dash deposits, ensures supply of money for financial institution's needs based on legal requirements and business demand, assist business customers by referring loans, process deposit slip and check order forms, producing statements; proficiency and customer service/contact was essential.
Bachelors of Science Degree : Management, 2010UNIVERSITY OF PHOENIX － Phoenix, AZGPA: GPA: 3.3
Management GPA: 3.3
Associates of Arts Degree : Accounting, 2006WESTERN INTERNATIONAL UNIVERSITY － Phoenix, AZAccounting
PHR Certification Training - currently enrolled
Fundamentals of Affirmative Action Planning (Berkshire Associates, Inc.) : 2011
Completed courses/seminars in customer service, time management, leadership, and garnishments.
PeopleSoft 9.0 Lawson Payroll & HRIS ADP Payroll Windows Operating Systems Internet Explorer Ceridian LanDesk Management Suite Microsoft Word Microsoft PowerPoint Microsoft Excel Microsoft Outlook Microsoft Visio Microsoft Publisher LanDesk (remote) Crystal Reports/Brio PeopleSoft Query Report Smith SnagIt Work Brain (eTime)/ Time Entry System (TES)/ Kronos
Bachelors of Science Degree : Management , 2010 Associates of Arts Degree : Accounting , 2006 PHR Certification Training - currently enrolled
Fundamentals of Affirmative Action Planning (Berkshire Associates, Inc.) : 2011 Completed courses/seminars in customer service, time management, leadership, and garnishments.
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