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leasing team member resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Accomplished Professional with experience in lease-up and stabilized properties while managing operational aspects and resident retention. Skilled associate also known for having excellent issue resolution and sales closing ratio. Highly proficient in time management, communication, and customer satisfaction.

Skills
  • Leasing and Sales
  • Grounds and Facility Inspection
  • Yardi/CRM
  • Bookkeeping
  • Administrative support
  • Property management
  • Training and mentoring
  • Relationship building and retention
  • Marketing and advertising
  • Microsoft Office
Experience
01/2022 to Current
Leasing Team Member Bell Partners, Inc. Westford, MA,
  • Be an ambassador for customer service by consistently going above and beyond to ensure that customers are satisfied.
  • Complete all lease applications and lease file paperwork.
  • Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits.
  • Be an expert on current market conditions and trends, by shopping competition.
  • Maintain cleanliness of the tour path to ensure for a positive first impression of the community.
  • Demonstrate a positive and professional attitude with team members, residents, prospective residents, and vendors.
  • Participate in and assist with planning community events.
04/2021 to 10/2021
Leasing Consultant Ceva Logistics U.S., Inc. Troy, OH,
  • Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
  • Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
  • Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
  • Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
  • Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
  • Assists with processing work order requests for residents and ensures work is completed in a timely manner.
  • May be asked to assist with planning and implementing resident activities in order to increase resident retention.
  • Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
  • Performs other duties as assigned.
06/2020 to 04/2021
Sales Associate Irt Living Canal Winchester, OH,
  • Act as the first point of contact at the property, providing an exceptional customer experience to all.
  • Maintain accurate knowledge of all information regarding the lease document, community, amenities, condition of all vacant units, models and common areas.
  • Collect security deposits, rents and all other funds associated with leasing and document each transaction properly in the community’s management software system.
  • Maintain accurate documentation and follow up on all leasing activity including, but not limited to, phone calls, guest visits, new leases and lease renewals; enter all activity into property management software daily.
  • Maintain communication with the Sales and Maintenance Teams regarding the status of units, work orders, etc.
  • Promote positive online reviews to support reputation management goals.
  • Organize, attend and monitor various community recreational and social activities.
  • Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
  • Represent the community and Holland Partner Group in a professional manner at all times and conform to company apparel standards and set a positive example for all Associates.
10/2018 to 05/2020
Leasing Professional Greystar City, STATE,

Lease Up

  • Performed all sales and leasing activities to achieve the community’s revenue and occupancy goals
  • Conducted community tours and showed apartments, processed applications, credit screening, and criminal background checks, prepared the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
  • Participate in market surveys
  • Execute marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
  • Use the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
  • Follow-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
  • Execute lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
  • Respond quickly and courteously to resident and client/owner concerns and questions, and take prompt action to solve problems and/or document and convey resident or other requests to the appropriate party.
Education and Training
Expected in 05/2016 to to
High School Diploma:
Arvada High School - Arvada, CO,
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Arvada High School

Job Titles Held:

  • Leasing Team Member
  • Leasing Consultant
  • Sales Associate
  • Leasing Professional

Degrees

  • High School Diploma

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