Versatile Leasing Director and Customer Service Professional who brings an excellent blend of people skills and an ability to think unconventionally in sales and client problem resolution. Team player who loves to coach and learn in a fast-paced environment. Strategic in approaching sales goals and passionate in creating a thriving environment.
Hosted multiple successful resident functions such as: Pool Soiree's & SPA Parties Most recently organized a full-service Casino Night Holiday Function and achieved attendance of 150 guests while staying under budget. Worked with SEO representative to increase qualified traffic by an average of 15% in 2017. Achieved 4-Stars on Yelp! by providing excellent hospitality to existing and incoming guests. Brought efficiency to the office and leasing environment by utilizing IT knowledge solving multiple technical issues that had been taking away from daily routine. Actively sought out ways to broaden community outreach for philanthropic purposes such as partnering with LAPD : Pacific Division to enforce community safety. Created expansive and engaging Resident Retention Programs like neighborhood discounts and free meals from Burger Lounge. Partnered with local business such as Phoenix Salon Suites for outreach marketing and residential discounts.
Team Player & Leader
Seeing Market Conditions
Crossed Trained in Maintenance
Resolving Guest Complaints
Effective Problem Solver
IT Knowledge | Microsoft/Mac
Linux Based AV Knowledge
Fair Housing Regulations
"Always On" Attitude
Affordable Housing Programs
Organization & Prioritization
Leasing Director03/2017 to Current Lincoln Property Company (Stella Apartments) – 13488 Maxella Ave Marina Del Rey, CA 90292
Helped team secure an average of 15 rental agreements each month since Jan. 2017
Introduced and monitored effective lease renewal programs.
Stream-lined leasing process for all team members.
Verified that all guest complaints were handled promptly and appropriately.
Maximized rental income while minimizing expenses through effective planning and control.
Prepared specifications, solicited bids and approved subcontracts for vendor and event services.
Trained and motivated leasing staff during weekly sales meetings.
Evaluated and recommended changes in rental pricing strategies.
Planned and executed Resident Events
Managed social media platforms and neighborhood marketing
Developed neighborhood discount program for residents
Oversaw holiday food/toy drives.
Achieved consistently strong secret shop scores.
Resident Services/Leasing Professional 01/2016 to 03/2017 Lincoln Property Company (Stella Apartments) – 13488 Maxella Ave. Marina Del Rey, CA 90292
Carefully screened applicants for tenancy.
Verified that all customer complaints were handled promptly and appropriately.
Scheduled contractors for maintenance issues.
Maintained original leases and renewals for the management office.
Maintained current contract files as prescribed by company contract policies and procedures.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Utilized Yardi Voyager for all resident and leasing requests.
Followed all Fair Housing procedures when dealing with prospects and residents.
Maintained excellent relationships with existing vendors to ensure lowest prices on services and goods.
BBA2013The University of Arizona-
Course work includes: Accounting, Economics, Philosophy,Communications, Business, and Psychology.
CTA Certification Lincoln Property Company -