Leadership Trainer And Coach resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Personable leadership trainer and coach leveraging 36 years of performance to contribute to employee-centered goal achievement. Collaborative nature and strategic approach to problem-solving with passion for boosting team morale through effective leadership influence.
Skills
Leadership Development
Individual Coaching
Group Coaching
Adult Learning Theories
Curriculum Design
Creative Solution Development
Training Method Development
Course Materials Development
Training Program Design
Virtual Learning Management
Quality Assurance
Planning and Organizing
Strategic Planning
Microsoft Office
Web Design and Development
Critical Thinking
Problem-Solving
Verbal and Written Communication
Needs Assessment
Work Coordination
Resource Coordination
Video Conferencing
Innovative Training Approaches
Business Needs Analysis
Planning & Organizing
Active Listening
Team Building
Supervision & Leadership
Reliable & Trustworthy
People Skills
Friendly, Positive Attitude
Team Management
Data Management
Flexible Schedule
Conflict Resolution
Experience
Leadership Trainer and Coach, 02/2020 - Current Coaching BEYOND Borders LLC – City, STATE,
Maintain certifications and strong knowledge of Leadership and Executive Coaching by participating in workshops, conferences and online education classes.
Develop complete training and coaching programs using expert learning and coaching techniques to deliver high-quality experiences to clients.
DISC certified trainer: Utilize tests and activities to determine unique client skills and passions.
Lead group coaching sessions and encourage discussions to improve results for individuals.
Help clients identify goals, obstacles and strategies for attaining greater fulfillment.
Evaluate client processes, employee performance and training progress to determine additional training needs.
Curricula Manager, 06/2016 - 02/2020 FedEx Services – City, STATE,
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Oversaw training courses and promotional paths for professionals and leaders.
Recruited and hired qualified candidates to fill open positions.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Assigned tasks to associates to fit skill levels and maximize team performance.
Team responsible for conducting evaluations of training courses to uncover areas in need of improvement.
Team responsible for analyzed each department's training needs and developed new training programs based upon data collected.
Team responsible for designing, developing, and deploying training modules implementing strategic business practices and organizational behavior training concepts.
Team responsible for determining course objectives and found or wrote course materials to cover topics.
Sales Planning and Technology Manager, 06/2003 - 06/2016 FedEx Services – City, STATE,
Provided mentoring, training and leadership for all sales application design, development, and deployment IT business members.
Supervised implementation project designed to improve system productivity.
Executed and implemented solutions on time and within budget constraints.
Reviewed and evaluated outsourcing proposals to and provided cost/benefit analysis.
Created presentations detailing actionable technical improvements to maximize resources.
Recruited and developed new IT department team members.
Worked with external representatives to address customer needs.
Team responsible for troubleshooting and resolving problems with programs and systems.
Team responsible for troubleshooting malfunctions with systems and programs to pinpoint root cause of issues and restore.
Team responsible for Training end-users in best practices to minimize errors and protect key data.
Team responsible for Interacting with client and interdepartmental staff to turn client requirements and transform into turnkey solutions.
Team responsible for Integrating new technologies to meet area requirements.
Crafted diagrams and flowcharts outlining logical operational steps.
Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
Evaluated business needs and issues to devise targeted solutions like sales lead generation process.
Updated and maintained technical specifications, notifying project manager of changes.
Expanded systems with new features and structural components.
Built and cultivated strong network of lucrative clients.
Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
Administered and promoted optimal utilization of company resources to increase growth and develop various new products.
Education and Training
Certification: Leadership Trainer and Coach, Expected in 08/2021 - Maxwell Leadership - Orlando, FL, GPA:
Certification: Associate Certified Coach, Expected in 10/2020 - International Coach Federation - Dallas, TX, GPA:
Graduate Certificate : Executive And Professional Coach, Expected in 08/2020 - University Dallas Texas - Dallas, TX, GPA:
Master of Arts: Organizational Management, Expected in 11/2001 - University of Phoenix - Tempe, AZ GPA:
Bachelor of Arts: Business Management, Expected in 10/1997 - Woodbury University - Burbank, CA, GPA:
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