Leadership Trainer And Coach resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable leadership trainer and coach leveraging 36 years of performance to contribute to employee-centered goal achievement. Collaborative nature and strategic approach to problem-solving with passion for boosting team morale through effective leadership influence.

  • Leadership Development
  • Individual Coaching
  • Group Coaching
  • Adult Learning Theories
  • Curriculum Design
  • Creative Solution Development
  • Training Method Development
  • Course Materials Development
  • Training Program Design
  • Virtual Learning Management
  • Quality Assurance
  • Planning and Organizing
  • Strategic Planning
  • Microsoft Office
  • Web Design and Development
  • Critical Thinking
  • Problem-Solving
  • Verbal and Written Communication
  • Needs Assessment
  • Work Coordination
  • Resource Coordination
  • Video Conferencing
  • Innovative Training Approaches
  • Business Needs Analysis
  • Planning & Organizing
  • Active Listening
  • Team Building
  • Supervision & Leadership
  • Reliable & Trustworthy
  • People Skills
  • Friendly, Positive Attitude
  • Team Management
  • Data Management
  • Flexible Schedule
  • Conflict Resolution
Leadership Trainer and Coach, 02/2020 - Current
Coaching BEYOND Borders LLC City, STATE,
  • Maintain certifications and strong knowledge of Leadership and Executive Coaching by participating in workshops, conferences and online education classes.
  • Develop complete training and coaching programs using expert learning and coaching techniques to deliver high-quality experiences to clients.
  • DISC certified trainer: Utilize tests and activities to determine unique client skills and passions.
  • Lead group coaching sessions and encourage discussions to improve results for individuals.
  • Help clients identify goals, obstacles and strategies for attaining greater fulfillment.
  • Evaluate client processes, employee performance and training progress to determine additional training needs.
Curricula Manager, 06/2016 - 02/2020
FedEx Services City, STATE,
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Team responsible for conducting evaluations of training courses to uncover areas in need of improvement.
  • Team responsible for analyzed each department's training needs and developed new training programs based upon data collected.
  • Team responsible for designing, developing, and deploying training modules implementing strategic business practices and organizational behavior training concepts.
  • Team responsible for determining course objectives and found or wrote course materials to cover topics.
Sales Planning and Technology Manager, 06/2003 - 06/2016
FedEx Services City, STATE,
  • Provided mentoring, training and leadership for all sales application design, development, and deployment IT business members.
  • Supervised implementation project designed to improve system productivity.
  • Executed and implemented solutions on time and within budget constraints.
  • Reviewed and evaluated outsourcing proposals to and provided cost/benefit analysis.
  • Created presentations detailing actionable technical improvements to maximize resources.
  • Recruited and developed new IT department team members.
  • Worked with external representatives to address customer needs.
  • Team responsible for troubleshooting and resolving problems with programs and systems.
  • Team responsible for troubleshooting malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Team responsible for Training end-users in best practices to minimize errors and protect key data.
  • Team responsible for Interacting with client and interdepartmental staff to turn client requirements and transform into turnkey solutions.
  • Team responsible for Integrating new technologies to meet area requirements.
  • Crafted diagrams and flowcharts outlining logical operational steps.
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
  • Evaluated business needs and issues to devise targeted solutions like sales lead generation process.
  • Updated and maintained technical specifications, notifying project manager of changes.
  • Expanded systems with new features and structural components.
  • Built and cultivated strong network of lucrative clients.
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
  • Administered and promoted optimal utilization of company resources to increase growth and develop various new products.
Education and Training
Certification: Leadership Trainer and Coach, Expected in 08/2021
Maxwell Leadership - Orlando, FL,
Certification: Associate Certified Coach, Expected in 10/2020
International Coach Federation - Dallas, TX,
Graduate Certificate : Executive And Professional Coach, Expected in 08/2020
University Dallas Texas - Dallas, TX,
Master of Arts: Organizational Management, Expected in 11/2001
University of Phoenix - Tempe, AZ
Bachelor of Arts: Business Management, Expected in 10/1997
Woodbury University - Burbank, CA,
Websites, Portfolios, Profiles

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Resume Overview

School Attended

  • Maxwell Leadership
  • International Coach Federation
  • University Dallas Texas
  • University of Phoenix
  • Woodbury University

Job Titles Held:

  • Leadership Trainer and Coach
  • Curricula Manager
  • Sales Planning and Technology Manager


  • Certification
  • Certification
  • Graduate Certificate
  • Master of Arts
  • Bachelor of Arts

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