Outgoing, self-reliant sales associate with over 9 years of experience in providing exceptional customer service. Demonstrated leadership skills by strengthening brand loyalty, community connections, and exceeding sales targets. Seeking to apply skills to a world class retail organization. Successful leader bringing proven expertise in retail staff training and leadership. Manages operations effectively to consistently exceed targets. Dedicated to maximizing customer satisfaction and sales by coaching, giving feedback and motivating exceptional performance from associates.
Skills
Staff Management
Budgeting
Business Development
Creative merchandising
Sales and marketing
Strategic Planning
Teamwork
Excellent work ethic
Organization and Time management
Product Launch Support
New Hire Training
Customer Service
Continuous improvements
Collaboration and Teamwork
Responsible
Client relationship building
POS system knowledge
Brand promotion
Consultative sales techniques
Work History
06/2019 to Current
Leadership Team MemberRwj Barnabas – Hamilton, NE,
Built strong relationships with customers through positive attitude and attentive response.
Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Mentored and guided employees to foster proper completion of assigned duties.
Assisted store manager with new hire processing and existing training programs.
Initiated timely response to emails, voicemails and written correspondence.
Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Worked with leadership team to create prototypes of new designs and training materials.
Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Positioned as go-to person for up to 30 staff members, troubleshooting complex administrative and training issues promptly.
Set aggressive targets for employees to drive company success and strengthen motivation.
Effectively supervised staff of 30 personnel by implementing company policies, protocols, work rules and disciplinary action.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Maintained store equipment, including computers, printers and fax machines.
Recruited, managed and motivated many-member retail team to give every guest positive and memorable experiences.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Trained team members in successful strategies to meet operational and sales targets.
Educated staff on strategies for handling difficult customers and challenging situations.
Recruited, hired and trained over 30 new team members in 2 weeks.
05/2012 to 06/2019
EducatorCornerstone Building Brands – Winters, CA,
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Maintained organized, presentable merchandise to drive continuous sales.
Trained and developed [Job Title]s in company processes, product knowledge, customer service and selling techniques.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Completed orders through [Type] system and organized product deliveries to meet customer timetables.
Solved customer challenges by offering relJessicant [Type] products and services.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Trained and developed new sales team associates in products, selling techniques and company procedures.
09/2009 to 04/2012
Sales LeaderUniversal Health Services – Saint Johns, MI,
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Answered product questions with up-to-date knowledge of sales and store promotions.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Greeted customers entering store and promoted sales or special programs.
Skilled using cash register, including processing sales discounts and refunds.
Trained in loss prevention, visual merchandising and general sales skills.
03/2007 to 10/2009
CashierPanera Bread – City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked completed orders for accuracy and bagged meals for easy carrying.
Maintained clean, sanitized and well-organized food preparation zones.
Performed shift change tasks each day to keep store efficient and neat.
Provided customers with information on specials and discount deals.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Quickly and accurately counted drawers at start and end of each shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Expected in 05/2012 to to
Associate of Arts: Business Administration Columbus State Community College - Columbus, OH GPA:
Expected in 06/2010 to to
High School Diploma: Bexley High School - Bexley, OH GPA:
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