Eager to contribute to team success through hard work, attention to detail and organizational skills. Motivated to learn, grow and excel. Gifted with active listening, coordination and interpersonal skills. Accomplished at providing direct supervision and behavior management for youth and/or staff. Looking to bring honest and dedication to a new role.
Skills
Staff and/or youth Supervision
Training and mentoring
Team development
Relationship development
Dispute mediation
Retail loss prevention
Customer service
Documentation and recordkeeping
Experience
Lead Youth Care Worker (shift Leader), 10/2019 to 10/2020 Rr Donnelley & Sons – Milwaukee, WI,
Responsible for the oversight and operational performances of all Youth Care Workers in the Operations Center of an on-site children's residential facility for children ages 0-17 years.
Ensures staff get the necessary resources to be successful on the job and helps them with the training they need to acquire the skills and knowledge needed.
Responsible for providing supervision, daily engagement and as-needed assistance at shelter for the youth in placement.
Ensures appropriate shelter care by all Youth Care Worker by making sure they are performing according to contract policies and are providing line of sight supervision to youth at all times.
Provides documentation of supervision by completing a supervisory log for all staff supervised.
Completes all required documentation that pertains to the assigned department in a timely fashion that includes daily reports of the minors.
Answered questions and responded to inquiries to deliver high level of service to any staff and/or youth.
Resolved conflict and acted as a mediator for staff and/or youth when needed.
Sales Associate, 09/2015 to 05/2016 Columbia Sportswear Company – Blackwood, NJ,
Engaged with costumers to effectively build rapport and lasting relationships.
Worked with sales team to reach targets, meeting or exceeding personal quotas.
Sold various products by explaining unique features and educating customers on proper application and care.
Served needs of many by collecting payments, tracking rewards and handling customer service issues.
Drove sales and add-on purchases by promoting specific item options to customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Trained new sales team associates in products, selling techniques and company procedures.
Assisted costumers with finding merchandise that meet their needs, in-store and/or checking store system for merchandise at other sites.
Organized racks and shelves and arranged merchandise with signage and appealing displays to encourage costumer sales, promote specific merchandise and move overstock items.
Seasonal Sales Associate, 05/2015 to 07/2015 Treasure Island Casino – Welch, MN,
Engaged with costumers to effectively build rapport and lasting relationships.
Worked with sales team to reach targets, meeting or exceeding personal quotas.
Sold various products by explaining unique features and educating customers on proper application and care.
Drove sales and add-on purchases by promoting specific item options to customers.
Trained new sales team associates in products, selling techniques and company procedures.
Assisted costumers with finding merchandise that meet their needs.
Organized racks and shelves and arranged merchandise with signage and appealing displays to encourage costumer sales, promote specific merchandise and move overstock items.
Cashier, 09/2013 to 04/2014 McDonald's – City, STATE,
Operated the cash register, collected payments and provided accurate change.
Trained new team members in cash register operations, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Cleaned food preparation equipment, work areas and counters to maintain a hygienic, sanitary establishment.
Greeted costumers and informed them of promotions when taking orders in lobby and/or drive-thru.
Organized food items on serving trays and in carry-out packages to deliver and complete orders to customers.
Capitalized onslow periods to restock supplies.
Education and Training
High School Diploma: , Expected in 06/2015 Los Fresnos High School - Los Fresnos, TX GPA:
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