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Lead Youth Care Worker (shift Leader) Resume Example

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LEAD YOUTH CARE WORKER (SHIFT LEADER)
Summary

Eager to contribute to team success through hard work, attention to detail and organizational skills. Motivated to learn, grow and excel. Gifted with active listening, coordination and interpersonal skills. Accomplished at providing direct supervision and behavior management for youth and/or staff. Looking to bring honest and dedication to a new role.

Experience
Comprehensive Health Services Inc. - Lead Youth Care Worker (shift Leader)Los Fresnos, TX10/2019 - 10/2020
  • Responsible for the oversight and operational performances of all Youth Care Workers in the Operations Center of an on-site children's residential facility for children ages 0-17 years.
  • Ensures staff get the necessary resources to be successful on the job and helps them with the training they need to acquire the skills and knowledge needed.
  • Responsible for providing supervision, daily engagement and as-needed assistance at shelter for the youth in placement.
  • Ensures appropriate shelter care by all Youth Care Worker by making sure they are performing according to contract policies and are providing line of sight supervision to youth at all times.
  • Provides documentation of supervision by completing a supervisory log for all staff supervised.
  • Completes all required documentation that pertains to the assigned department in a timely fashion that includes daily reports of the minors.
  • Answered questions and responded to inquiries to deliver high level of service to any staff and/or youth.
  • Resolved conflict and acted as a mediator for staff and/or youth when needed.
Spencer's Gifts - Sales AssociateBrownsville, TX09/2015 - 05/2016
  • Engaged with costumers to effectively build rapport and lasting relationships.
  • Worked with sales team to reach targets, meeting or exceeding personal quotas.
  • Sold various products by explaining unique features and educating customers on proper application and care.
  • Served needs of many by collecting payments, tracking rewards and handling customer service issues.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Trained new sales team associates in products, selling techniques and company procedures.
  • Assisted costumers with finding merchandise that meet their needs, in-store and/or checking store system for merchandise at other sites.
  • Organized racks and shelves and arranged merchandise with signage and appealing displays to encourage costumer sales, promote specific merchandise and move overstock items.
Extreme Beach Surf & Skate - Seasonal Sales AssociateSouth Padre Island, TX05/2015 - 07/2015
  • Engaged with costumers to effectively build rapport and lasting relationships.
  • Worked with sales team to reach targets, meeting or exceeding personal quotas.
  • Sold various products by explaining unique features and educating customers on proper application and care.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new sales team associates in products, selling techniques and company procedures.
  • Assisted costumers with finding merchandise that meet their needs.
  • Organized racks and shelves and arranged merchandise with signage and appealing displays to encourage costumer sales, promote specific merchandise and move overstock items.
McDonald's - CashierLos Fresnos, TX09/2013 - 04/2014
  • Operated the cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operations, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Cleaned food preparation equipment, work areas and counters to maintain a hygienic, sanitary establishment.
  • Greeted costumers and informed them of promotions when taking orders in lobby and/or drive-thru.
  • Organized food items on serving trays and in carry-out packages to deliver and complete orders to customers.
  • Capitalized onslow periods to restock supplies.
Custom

Classroom Teacher

Rio Life Christian Center

Los Fresnos, TX - 01/2011 to 01/2013

  • Designed and carried out lessons in accordance with approved religious curriculum.
  • Utilized all institution supplies and resources effectively.
  • Provided assistance for all special Church school events.
  • Guided and assisted children in completion of all assigned projects and lessons.
  • Ensured clean and presentable appearance of Church school area.
Custom

Nicole Hernandez

Assitant Manager - Spencer's Gifts

Email: Nicolehdz88@yahoo.com

Number: (956) 543-5137

A

Skills
  • Staff and/or youth Supervision
  • Training and mentoring
  • Team development
  • Relationship development
  • Dispute mediation
  • Retail loss prevention
  • Customer service
  • Documentation and recordkeeping
Education and Training
High School DiplomaLos Fresnos High SchoolLos Fresnos, TX06/2015
Certifications

CPI - Crisis Prevention Institute Certification

October 2019 to October 2021

CPR / First Aid - American Heart Association

October 2019 to October 2021

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Resume Overview

Companies Worked For:

  • Comprehensive Health Services Inc.
  • Spencer's Gifts
  • Extreme Beach Surf & Skate
  • McDonald's

School Attended

  • Los Fresnos High School

Job Titles Held:

  • Lead Youth Care Worker (shift Leader)
  • Sales Associate
  • Seasonal Sales Associate
  • Cashier

Degrees

  • High School Diploma

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