lead voip systems engineer resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

IT Project Management Professional lends unique oversight for critical info technology programs in the Government and Civilian sectors. . Resourceful, tech-savvy approach honed over more than 12 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment-planning, installation, aspects of tech deployments, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations. Conducts formal project reviews and assessments to meet strict organizational and regulatory expectations.

Possess Department of Defense SECRET Clearance Seasoned

Core Competencies
  • Windows Server Management
  • Process Documentation
  • Network Infrastructure Administration
  • Technical Analysis
  • Web Security
  • Performance Monitoring and Optimization
  • Virus Protection
  • Software Evaluation and Management
  • Tracking and Documentation
  • User Support
Bachelor of Science: Computer Information Systems, Expected in
University of Greenwich - Greenwich, London,
Professional Experience
Lead VoIP Systems Engineer , 02/2016 to Current
Vectrus Inc.City, STATE,

VoIP Systems Engineer Lead: Camp Arifjan, Kuwait 02/2018 – Current

Army Regional Cyber Center (RCC)

  • Directly responsible for the accountability, health and welfare and task assignments of approximately 10 employees ranging from IT Techs, Help Desk and Jr. Systems Engineers.
  • Provide implementation of new, existing, and future VoIP to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Managers, CUBE and Gatekeeper routers and Unified Communications systems.
  • Manage and maintain the Tier 1 Cisco Call Managers, Gatekeepers, and Gateway equipment, when applicable.
  • Collaborate with all sections within Regional Cyber Center (RCC) and other Network Operation Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.
  • Provide clients a basic understanding of VMware’s vSphere infrastructure and the virtual networking components for troubleshooting purposes.
  • Provide expert technical support for existing and expanding VoIP networks, services, system upgrades, and equipment purchases to the customer while adhering to security fundamentals provided by DISA’s Security Technical Implementation Guides (STIGs).
  • Monitor and identify capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.

Network Administrator: Kandahar, Afghanistan 02/2016 – 01/2018

  • Directly responsible for the accountability, health and welfare and task assignments of approximately 10 employees.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Planned, implemented and maintained wireless network strategy and operation.
  • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.
  • Configured Network monitor applications such as Solar winds and Spectrum, for layer 2 and 3 networks.
  • Ensured outages and corrective actions were reported to Theater Network Operations Center (JNCA).
  • Configured along with GFRE tunnels for wan point-to-point connections.
  • Troubleshoot and managed Port Security, OSPF routing.
Cloud Services Specialist, 02/2015 to 02/2016
OpenText TechnologiesCity, STATE,
  • Performed cloud communication and connection with EDI networks, FTP or FTPS, HTTP or HTTPS, AS1, AS2 and AS3.
  • Supported email, SMS, local and wide area networks and integrates easily with database and operating systems, including Unix and Linux scripting.
  • Provided solutions across the entire range of core EDI capabilities, secure, high-value, and cost-effective onsite, mobile devices, private cloud, or in the cloud.
  • Troubleshoot and resolved access problems through VPN/Internet and internal connections with other groups as appropriate as required.
  • Remediated application and infrastructure security issues by patching, updating configurations or as required by creating requests for other technical groups.
System Analyst Technician / NEC Help Desk, 10/2012 to 01/2015
RLM Communications, Inc.City, STATE,
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Enhanced and reconstructed computer systems resulting in 85% increased efficiency for business end-users.
  • Identified and resolved problems through root cause analysis and research.
  • Provided technical, operational, and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packages.
  • Recognized and evaluated troubles utilizing historical software, networking, and hardware issues.
  • Managed accounts creations, modifications, and deletions with NIPR/SIPR in Active Directory.
  • Used database to reset and unlock Common Access Card (CAC) on Army Knowledge Online (AKO) also locating soldiers using PERSLOC.
  • Remote Assistance screens, along with File transfer and full desktop control to support remote desktop operation.
  • Ensured use of BMC Remedy IT Service Management to record changes, the problems activities for tracking purposes and service request.
Geek Squad Advance System Technician (PT), 10/2009 to 02/2016
Best Buy Inc.City, STATE,
  • Delivered exceptional customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
  • Partnered with other team members; ensured consistent and accurate documentation of customer requests and repairs.
  • Terminated cat5, 6 to 356a network cabling standard, using ODTR tool for IEEE standards.
  • Created DHCP scope for class C networks, VoIP and data network nodes. Using windows server 2012.
  • Assisted user with the interpretation of standards and procedures as related to end- user computing and networking capabilities.
  • Configured Cisco layer 2 catalyst 1900 to 3560 switches, for VTP Access and Distribution Layer inter switching.

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Resume Overview

School Attended

  • University of Greenwich

Job Titles Held:

  • Lead VoIP Systems Engineer
  • Cloud Services Specialist
  • System Analyst Technician / NEC Help Desk
  • Geek Squad Advance System Technician (PT)


  • Bachelor of Science

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