lead trainer resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Motivated, personable professional with a successful 14 years track record within the same company. Talent for quickly learning and completing new jobs assigned. Diplomatic and tactful with coworkers at all levels. Flexible and versatile ­ able to maintain composure under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team leading skills also have experience in taking part and leading in company training sessions which gave employees the knowledge and tools needed to create a successful environment.
  • Training - Experienced in training groups as large as 100 and as small as 10 and even training 1 on 1.
  • Windows Word, Excel, Visio · Supervisor Experience · Forklift/HiLo Certified - Management Experience
2017 to Current
Lead Trainer Cspring Indianapolis, IN,
Onsite Training Coordinator for the Eastern Region, responsible for officer training, officer compliance, monthly training, quarterly training and compliance for all AlliedUniversal and Facebook.  Plan, Schedule, Coordinates training focused on providing the highest quality security personnel for AlliedUniversal Officers at Facebook. 
  • Retraining subjects, training compliance, officer onboarding and site specific training requirements for current and new officers. 
  • Maintain a structured review and reporting system to monitor basic account management functions related to OJT, re-training, specialized training, supervisor qualifications and account audits. 
  • Provides information briefings and training sessions in response to client or account manager requests.
  • Maintains 100% compliance related to training. 
  • Meets and disseminates any new training with all NORAM Trainers.
02/2015 to 2017
SECURITY OFFICER AT FACEBOOK Carrier Corporation Athens, GA,
  • Stand post at private employee entrances ensuring that only Facebook employees gain access through doors.
  • Patrol all assigned floors checking that all fire extinguishers are up to date.
  • Check for anything that blocks the safe evacuation of the building if needed.
  • Ensure that employees have their badges on and visible.
  • Sit at reception desk and receive guests as they arrive, print their visitors badges and ensure that they wear them before they enter through the doors.
  • Ensure that personal breaks are given to Officers standing on posts when needed.
  • Receive guests at the main lobby when they are there to fill out a customer support forms.
  • Perform Badge Reader Audits with GSOC ensuring that all doors are operational and secure For certain events, check RSVP guests against the invited guests lists.
10/2012 to 2015
Warehouse Evening Supervisor Teq City, STATE,
  • Supervise the evening warehouse crew.
  • Help Crew make sure orders are properly and accurately picked.
  • Make sure the freight is staged and ready to be picked up.
  • Make sure all outgoing trucks are loaded with correct orders headed to correct destinations.
  • Making sure building in a secure manner before setting alarm and locking the door on the way out.
02/1998 to 01/2012
Lean Champion D'Addario, Inc City, STATE,
  •  Conducted small group sessions on 5S Arranged initial 5S and assigned captains for each department.
  • 5S audit inspected weekly Ability to get the "Buy in" that was needed from the operators to successfully implement LEAN.
  • Reorganized two different departments
  • Created more production by condensing two departments work areas and creating more space
  • Created better flow on the production lines through series of OEE's (Overall Equipment Effectiveness) and Kaizen (Continuous Improvement) events
  • Boosted team moral throughout the company Created a safer, cleaner and more productive environment.
  • Conducted motivating training sessions, ensuring that all goals were met and every employee understood the roles they played in creating a successful and safe work environment.


  • Oversaw packing operations
  • Supervised Machine Operators on seven packing lines along with Leads and Material Handlers.
  • Organized vacations for Machine Operators, Material Handlers and Leads making sure that I maintained a proper amount of staff to run the packing lines.
  • Maintained a well organized and motivated department.
  • Drafted and issued employee reviews.
  • Conducted meetings with leads to discuss what was expected for the week.
  • Maintained TPM (Total Productive Maintenance) on machines.
Expected in 1990
Franklin K. Lane High School - Brooklyn, NY
Military United States Marine Corps August 1990 April 1992 Honorable Discharge (Lance Corporal)
Bilingual ­ Fluent in English and Spanish

Additional Notes
Training -  Have held training sessions with groups as large as 100 and groups as small as 10,  have even held 1 on 1 training with individuals.
When giving training I look to give employees the knowledge needed to perform at a level where all company and customer demands are made. 
I've also been successful in getting the "Buy In" of the employees needed in order to get them to perform at higher level, to get them to feel and believe that what they do matters not only for the company but for themselves as well.
I've held training sessions not only with the employees who operate the machines but with management as well, "Buy In" is needed by everyone and that includes management and they are required to go through Training just like the operators, Leads and Material handlers do as well. 

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Resume Overview

School Attended

  • Franklin K. Lane High School

Job Titles Held:

  • Lead Trainer
  • Warehouse Evening Supervisor
  • Lean Champion


  • Diploma

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