Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Adept Digital Transformation, Program manager, Quality Assurance Engineering, collaborative leader with demonstrated record of successful large scale program releases across various technology & business domains in large & small startup enterprise. Proactively engaged with senior executives, to foster an organizational culture, where quality, Security & delivery are valued equally, ensuring a balanced approach towards tactical and strategic initiatives. Leverages cross-cultural communication, and relationship building skills, to build a collaborative team across global locations.

  • Digital Transformation
  • Quality Engineering
  • Program Management
  • Team Building & Mentor ship
  • Remote workforce management
  • Identity and Access Management
  • Test Automation
  • Project management - Scaled Agile, SDLC
  • Mobile SaaS Solutions
  • Mobile native, hybrid application automation
  • Web and RWD automation
  • Azure DevOps
  • Atlassian Tools
  • Continuous Integration
  • Test Data Management
  • Test Lifecycle Management
  • IT Architecture
  • Big Data
  • Application Support
  • Tool Support and Training
Work History
Lead Test Consultant, 10/2016 - 11/2021
MetLife City, STATE,
  • Lead and deliver cross functional large-scale applications over million-dollar budget for global end users with complex distributed multi-layer architecture working closely with global, regional teams across diverse team culture in a SAFe Agile and Lean IT model
  • Provide Technical Leadership and Strategic Direction for Quality Engineering Organization towards Test automation strategy, Digital Transformation, solution implementation for Multi-layer Automation Architecture, Azure DevOps, Mobile Automation Aligning towards SAFe Agile and Lean IT Practices.
  • Architect automation with pyramid model and savings over half a million for CRM Salesforce SaaS application and Integration with IVR call center application aligning Digital Transformation.
  • Implemented automation for CI - Continuous Integration in Atlassian stack includes JIRA, Bamboo, Bitbucket and Azure DevOps transformation technologies.
  • Reduced overall testing time by 50% by developing RWD - Responsive web design automation for hybrid customer facing applications reusing Selenium web automation scripts for mobile browsers and enhancing best customer experience.
  • Onboarded Mobile cloud-based SaaS testing solution for MetLife Global Mobile applications testing, performing PoC, analyzing different product capabilities, negotiating pricing with significant savings across different vendors.
  • Designed and Implemented Single Sign-On (SSO) for Mobile cloud-based SaaS platform supporting over 1000 users across different geographic locations.
  • Implemented service virtualization to adopt shift left principle for REST API microservices Architecture testing using Parasoft.
  • Implemented Automation for IVR call center application using Cyara automation tool.
  • Managed, Installed and Implemented Tricentis Tosca Suite of products for desktop, client server and DB automation solutions.
  • Implemented migration from Quality Center(QC) to Tricentis q-Test TLM product and integrated with Automation tools.
  • Onboarded, ADA Tools - Level Access AMP, JAWS to support Accessibility testing, ADA compliance.
  • Implemented automation for Blue Green deployment model to eliminate application downtime and Canary deployment model.
  • Developed Cypress Automation framework using Node.js, JavaScript, NPM packages.
  • Support Rational products for legacy application automation.
Senior Manager Quality Assurance Engineering, 06/2012 - 05/2016
Fidelity Investments City, STATE,
  • Delivery multiple large enterprise scale programs spanning across the spectrum of PI, WI Technology application, successfully managed and delivered quality releases across enterprise client facing and internal applications includes e-services, communication platform, messaging, personalization integrating with upstream, downstream application with different business units.
  • Planning, budgeting, resource allocation, project execution & issue resolution, across multiple strategic & tactical initiatives under the product line–applications.
  • Led teams of over 10 full-time employees across different locations and dotted reports. Provide leadership through a structured process of goal setting, motivational leadership, team collaboration, and communication.
  • Quality Assurance management of a large enterprise program–Next Generation Contact Center implementation using Genesys Contact Center, to enhance customer interactions experience.
  • Design and build a comprehensive test data management (TDM) self-service portal on private cloud using Rethink DB with cross business unit collaboration to support both development and QA teams for both distributed and mainframe systems, across multiple development and testing environments.
  • Automation tool selections based on application technology stack, reusability, and team skills. Tool includes Ruby, Selenium, See Test, Sahi, Cucumber, ETL Validator, open-source tools including mobile browsers
  • Interface with senior management, development partners for regular updates on quality of the programs & initiatives, areas of improvement & next steps. Coaching & mentoring the team towards organization strategic initiatives.
  • Deep understanding of the application platform, technology and fostering knowledge across team members to develop full stack end to end test strategy including Chaos testing.
  • Analyzed operational issues to understand root cause, reduce defects and cost.
Assistant Vice President - Manager Software QA, 10/2009 - 06/2012
Credit Suisse City, STATE,
  • Provided direction and guidance for all QA activities across all projects in the Client Technology Services group.
  • Responsible for software test planning, documentation, implementing standards and process improvement.
  • Responsible for developing budgets, allocating resources, review skills and predicting project costs.
  • Responsible for setting up Infrastructure for Test environment, Virtualization and Performance, Automation environments.
  • Implemented functional and performance automation solution for Investment Banking applications
  • Responsible for creating and scheduling the reviewing of test cases for key technical components of project deliverables.
  • Providing technical training and guidance, SME for new technologies /complex projects.
  • Hire, manage, mentor, set goals, annual performance review, move the team forward to support the development team roadmap.
  • Reviewed, identified, prioritized strategic initiatives to provide comprehensive support to senior leadership.
Bachelor of Science: Computer Science, Expected in
Bharathiar University - India,
  • Certified SAFe 5 Product Owner/Product Manager
  • Certified SAFe 4 Agilist.
  • Certified ScrumMaster (CSM).
  • Tosca Automation Specialist Level 1.
  • Tosca Automation Specialist Level 2.
  • Tosca Automation API Specialist.
  • Parasoft SOAtest Education 1.
  • Parasoft SOAtest Education 2.
  • Parasoft Virtualize Education 1.
  • Parasoft Virtualize Education 2.
  • Parasoft SOAtest, Virtualize and CTP Education 3.

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School Attended

  • Bharathiar University

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  • Lead Test Consultant
  • Senior Manager Quality Assurance Engineering
  • Assistant Vice President - Manager Software QA


  • Bachelor of Science

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