Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I have 20 + yeats experience and plan to attend Franklin Tech in the fall of 2020 to become an LPN then plan to bridge over to the RN program.
- Developing leads
- Staff development and leadership
- Educational leadership
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- Administering medication and insulin
- Customer service
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04/2020 to Current Lead Temp Screener Staples – Newark, DE,
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
08/2019 to 03/2020 Cashier Safelite Autoglass – Brooklyn, NY,
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed customer payments quickly and returned exact change and receipts.
11/2018 to 06/2019 Customer Service Representative Alorica – City, STATE,
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Worked with managers to develop service improvement initiatives.
- Set up and activated customer accounts.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
08/2011 to 02/2016 CNA/CMT Webb City Health And Rehab – City, STATE,
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and assisted with feeding.
- Documented activities and recorded information in EMR system.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Collected specimens, monitored vitals and maximized patient comfort.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Provided personal nursing assistance in pre- and post-operative situations.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Expected in 10/2009 GED:
North Central Career Center - Leslie, AR
GPA:
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