Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I have 20 + yeats experience and plan to attend Franklin Tech in the fall of 2020 to become an LPN then plan to bridge over to the RN program.
Skills
Developing leads
Staff development and leadership
Educational leadership
Administering medication and insulin
Customer service
Experience
04/2020 to Current
Lead Temp ScreenerStaples – Newark, DE,
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
08/2019 to 03/2020
CashierSafelite Autoglass – Brooklyn, NY,
Provided assistance with purchases, locating items and signing up for rewards programs.
Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Properly verified customer identification for alcohol or tobacco purchases.
Processed customer payments quickly and returned exact change and receipts.
11/2018 to 06/2019
Customer Service RepresentativeAlorica – City, STATE,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Worked with managers to develop service improvement initiatives.
Set up and activated customer accounts.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Documented conversations with customers to track requests, problems and solutions.
Educated customers on special pricing opportunities and company offerings.
08/2011 to 02/2016
CNA/CMTWebb City Health And Rehab – City, STATE,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented patient intake and dietary requirements and assisted with feeding.
Documented activities and recorded information in EMR system.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Collected specimens, monitored vitals and maximized patient comfort.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Provided personal nursing assistance in pre- and post-operative situations.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Education and Training
Expected in 10/2009
GED: North Central Career Center - Leslie, AR GPA:
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