lead telecommunications engineer resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

To acquire a challenging position with an established company in which I can utilize my strong interpersonal and analytical skills. Seeking this opportunity to enhance and utilize my technical knowledge, engineering background, and customer service skills to advance my horizons in the Telecommunications and IT fields.


    ● Possess Excellent Interpersonal and Customer Service Skills

    ● Efficient in Problem Solving

    ● Outstanding Work Ethic, Drive and Motivation

    ● Proven Effective Leadership Qualities

    ● Experience with various VoIP vendors such as Polycom, Plantronics, Lucent 5E, Genband, Broadsoft, Plexus, Metaswitch, Cisco, Adtran, Juniper, and Sonus.

    ● 10+ years of experience in network design, implementation and troubleshooting.

    ● Experienced in routing protocols including UNICAST, MCAST (Draft Rosen) DOT1X, EIGRP, OSPF, BGP, RIP, DNS, DHCP, VRF, 802.1q, SVI, SSH, TELNET, PPP, MLPPP and Frame Relay. Failover protocols including HSRP, VRRP, Cisco CUBE HA pair and EEM scripting.

    ● Experience in WAN/LAN software technologies including Adtran, JUNOS, Cisco IOS, IOS-XE/XR and HP Procurve technologies. Chassis include; Cisco 1800, 1900, 2900, 3900, 3800, 4451, 7600, 6500, CUBE and 9K routers, Cisco Nexus 2K, 5K, 7K and 9K platforms, Cisco 2950, 2960, 3750, 3560, 3650, 3850, 9300 LAN switches, HP Procurve series LAN switches, Adtran Netvana, TA600, TA 900 Gen 1 -3, Adtran 1234 L2 switches, and JUNOS MX 480, 960 series routers, EX 2300 and 4200 switching platforms.

Work History
05/2018 to Current
Lead Telecommunications Engineer St Luke's University Health Network Quakertown, PA,

▪ Responsible for software, hardware updates, documentation, troubleshooting and feature enhancements for NEC system and user phones, both TDM and VoIP.

▪ Design and configure ACD applications for various departments in the medical center and on campus.

▪ Implemented VoIP monitoring using Live Action software.

▪ Manage WiFi network composed Cisco WiSM2 Controllers, 9800-80 Controllers, 1142, 2701, 2802, XXX2, 1562 and 9120 WAP.

▪ Ekahau experience in planning and surveying.

▪ Successfully configured and tested Juniper EX 4200 and 9208 series switches in the CTS lab environment.

▪ Created Juniper EX series switch documentation including initial install, software upgrades/downgrades, stacking, QoS, snapshot recovery, configuration rollback and DOT1X authentication.

▪ Remedied communication related issues in a Catheterization Lab in the Medical Center. Work included was enhancing the design, installed new console unit for the intercom system and outfitted the Specialists with new wireless headsets.

▪ Migrated services from Cisco 6509 to Nexus 7710 chassis in Data Center environments.

▪ Currently planning layer 3 with MPLS and layer 3 routing at the building (currently layer 2 to the distribution).

▪ Upgraded EOL hardware with Cisco 3650, 3850, 9300 stack switches.

▪ Design and configuring new Cisco 9600 switches to replace Cisco 6500 series switches on our distribution layer.

▪ Worked various troubles including fiber outages, IP phone quality and reset issues, data quality issues, wireless connectivity issues, calling issues with carrier, ROBO callers and switch performance issues.

▪ Upgraded older but not EOL switches from 12.4 to 15.2 IOS code

▪ In progress of adding QoS on the core network across all platforms; Nexus, 6509, 3650, 3560, 3750, 3850 and 9300 switches.

▪ Shared on call responsibility with team.

12/2016 to 04/2018
Network Analyst 2 Connection Fairfax, VA,

▪ Provided 24/7/365 support for the Elite NOC and customer base for all products.

▪ Provided guidance for team members regarding complex trouble/design work as needed.

▪ Supported customers on design enhancements/new services, assisted in activating said service and provided support post activation.

▪ Aided in troubleshooting higher level network outages, working along with other Engineering teams, as well as Juniper and Cisco TAC.

▪ Responsible for training new technicians, or provide progressive training for existing technicians on MPLS, VoIP, TDM Voice, and INET services.

▪ Built a lab including Legacy VoIP and new VoIP Standard products, MPLS, BGP, L2 switch module, and SD WAN. The lab is designed for training and test scenarios for Elite Customers if new configurations are requested, or to trigger intermittent troubles. All components and Engineering details are documented on the Team Wiki.

▪ Created, tested and implemented emergency SD WAN kits for customers who suffer from prolonged repairs or chronic issues with a 24 hours turnaround.

▪ Assisted in turn up related incidents with the Service Delivery team to ensure smooth site activations for the Elite Customer base.

▪ Assist management in developing or altering processes to maximize efficiencies within Elite NOC team.

▪ Drafted or approved all training or technical documentation for the Team Wiki.

07/2016 to 11/2016
Network Engineer Finger Lakes Technology City, STATE,

▪ Responsible for maintaining Oracle 4250 SBC, along with Metaswitch 6050 chassis, SAS, and CFS. Successfully updated the CFS to a new OS within 2 months of being hired.

▪ Participate in various projects including the planning, design and execution of network enhancements, such as core improvements, site upgrades, and new site installations.

▪ Provided Engineering support for the customer facing and corporate firewall systems, Adtran Auto Config, monitoring and configuration backup via n-Command

▪ Maintain and modify current/new site documentation on the team Wiki, processes/procedures, and other necessities for day to day operation if warranted.

▪ Provide support for the NOC with complex IP or call routing issues and voice quality issues.

▪ Started on a project to build a Perimeta SBC but was unable to complete the project due to leaving the company.

Expected in 06/1999 to to
High School Diploma:
Eastridge Senior High School - Rochester, NY

§ MEF-CECP – 9/15/2017

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Resume Overview

School Attended

  • Eastridge Senior High School

Job Titles Held:

  • Lead Telecommunications Engineer
  • Network Analyst 2
  • Network Engineer


  • High School Diploma

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