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Lead Technician Resume Example

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LEAD TECHNICIAN
Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with three years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the- house operations. Strategic Marketing with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills. Results-oriented Manager and Key holder versed in handling a wide range of tasks in challenging, fast-paced environments. Experience increasing sales, growing customer loyalty and training staff. Dependable employee bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.

Skills
  • Quality assurance
  • Deadline-driven
  • Hard working and self-motivated
  • Inventory management
  • Fast learner
  • Analytical thinker
  • Shipping and receiving
  • Staff scheduling
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Trained in performance and wage reviews
  • OSHA standards
  • Forklift operation
  • Budget, POS
  • Conflict resolution
  • Customer service, Quality assurance
  • Fast learner
  • Forklift operation
  • Inspection, Record keeping
  • Marketing plan, Staffing
Experience
01/2018 - CurrentTake 5 Oil ChangeJacksonville, Florida
Lead Technician
  • Prepared accurate and complete inspection reports and work order paperwork to fulfill record keeping and regulatory requirements.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
  • Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
  • Maintained the garage by opening and closing service doors and organizing equipment.
  • Maintained knowledge of updated changes in various models of equipment.
  • Communicated problems and conditions related to various issues with customer and explained remediation process.
  • Assessed all necessary shop equipment to promote proper and safe working condition.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
05/2013 - 07/2016Jimmy Johnsst Jacksonville, FL
First Assistant Manager
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Promoted the business through participation in and sponsorship of community events.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
08/2014 - 11/2015About BicyclesOrange Park, Fl
Sales Associate/Bicycle Mechanic
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Served as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
01/2012 - 11/2012VELOCITY FactoryPark St Jacksonville, USA, Fl
Warehouse Worker/Assembly Line
  • Coordinated with freight forwarders to expedite international shipments.
  • Loaded and unloaded pieces into boxes for shipment.
  • Trained staff on material handling processes to reduce shipping times.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Received, stored and shipped goods and materials.
  • Operated forklifts and other heavy machinery safely.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Divided cargo received by account number and intended location.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Loaded and unloaded ship cargo.
  • Attached identifying tags to containers.
  • Recorded numbers of units handled and moved using daily production sheets and work tickets.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Education and Training
2007Valdosta, GA
High School DiplomaLowndes County High School
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Resume Overview

Companies Worked For:

  • Take 5 Oil Change
  • Jimmy Johns
  • About Bicycles
  • VELOCITY Factory

School Attended

  • Lowndes County High School

Job Titles Held:

  • Lead Technician
  • First Assistant Manager
  • Sales Associate/Bicycle Mechanic
  • Warehouse Worker/Assembly Line

Degrees

  • High School Diploma

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