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Lead Technical Writer resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Committed Emergency Medical Technician offering proven history of exercising strong judgment in high-pressure situations. Skilled in patient needs assessment and critical care. Detail-oriented and compassionate with expansive knowledge of emergency response, OSHA 30, and team leadership.

Skills
  • Emergency Medical Technician
  • CPR Certified
  • OSHA 30 Certified
  • Data management
  • Team leadership
  • Mentoring and coaching
  • Project management
  • Risk management processes and analysis
  • Strong verbal communication
  • Employee training and development
  • Effective workflow management
  • Patient and employee focused
  • Microsoft applications
  • Networking skills
  • Campaign development
  • Interpersonal and written communication
  • Accomplished manager
  • Operational improvement
Education
Fresno City College Fresno, CA Expected in 2004 Emergency Medical Technician : Emergency Medical Services - GPA :
Selma High School Selma, CA Expected in 2004 High School Diploma : - GPA :
Certifications
  • 15 year certified Emergency Medical Technician
  • 15 year American Heart Association Healthcare Provider CPR
  • DOT Drug Screen Collector
  • OSHA 30
Work History
Atcc - Lead Technical Writer
Frederick, MD, 06/2019 - Current
  • Presented new technology and drafted white papers and other technical documents to complete packages.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Organized material to research and complete writing tasks.
  • Analyzed developments in field to update instruction literature.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Active member of safety team and company Emergency Medical Technician.
Viasat Inc. - Account Manager
TN, State, 09/2018 - 06/2019
  • Analyzed processes previously used to send products to customers and uncovered more efficient method that was positively received by all involved parties.
  • Retained >90 % of clients through changing atmospheres by quickly and professionally resolving customer issues.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained and accounted for all shipping/receiving of product within assigned accounts to ensure lead times met client deadlines.
  • Trained, implemented, and supported valued inside sales team to meet the needs of and promote a positive customer experience. 
  • Conducted monthly safety training for all employees within shipping/receiving, sales, and customer service. 
  • Managed 150+ accounts throughout Fresno, Madera, and Tulare Counties with a primary focus on hospitals, clinics, school districts, and municipalities. 
On Site Health & Safety - EMT Supervisor / National Sales Manager
City, STATE, 02/2014 - 08/2018
  • Central California Supervior overseeing a team of dedicated EMT's, Paramedics, and LVN's.
  • Conducted verbal and hands on skills training per company protocols and those set forth by county guidelines.
  • Provided on site CPR, AED, first aid, and various OSHA classes to various employers throughout Central California.
  • Responded and triaged injuries by communicating with patients, bystanders, co-workers, and identified appropriate medical treatment.
  • Performed drug screens, respiratory fit testing, pre employment wellness testing, and training.
  • Provided pre OSHA site inspections of various businesses throughout Central California.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Served as the companies National Sales Manager while also continuing to serve as an active EMT and Supervisor.
Avenal District Ambulance Services - Emergency Medical Technician FTO
City, STATE, 01/2006 - 12/2013
  • Operated emergency vehicles safely to efficiently transport emergent patients.
  • Monitored patient status during ambulance transport and transfer.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Conducted equipment and vehicle checks with required frequency to ensure proper operation.
  • Participated in civic and other community groups to promote public  safety.
  • Served as principal liaison between the department and other city departments, public organizations and private agencies.
  • Promoted teamwork, communication and conflict resolution among shifts, districts and other departments and agencies.
  • Established personnel qualifications and coordinated onboarding activities.
  • Drove district performance and achievement of service levels through focused team operational reviews, structured coaching and management..
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

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Resume Overview

School Attended

  • Fresno City College
  • Selma High School

Job Titles Held:

  • Lead Technical Writer
  • Account Manager
  • EMT Supervisor / National Sales Manager
  • Emergency Medical Technician FTO

Degrees

  • Emergency Medical Technician
  • High School Diploma

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