Lead Technical Writer Resume Example
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LEAD TECHNICAL WRITER
Professional Summary
Committed Emergency Medical Technician offering proven history of exercising strong judgment in high-pressure situations. Skilled in patient needs assessment and critical care. Detail-oriented and compassionate with expansive knowledge of emergency response, OSHA 30, and team leadership.
Skills
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Work History
Lead Technical Writer, 06/2019 to Current
Atcc – Frederick , MD
Atcc – Frederick , MD
- Presented new technology and drafted white papers and other technical documents to complete packages.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Analyzed developments in field to update instruction literature.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Active member of safety team and company Emergency Medical Technician.
Account Manager, 09/2018 to 06/2019
Viasat Inc. – TN, State
Viasat Inc. – TN, State
- Analyzed processes previously used to send products to customers and uncovered more efficient method that was positively received by all involved parties.
- Retained >90 % of clients through changing atmospheres by quickly and professionally resolving customer issues.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained and accounted for all shipping/receiving of product within assigned accounts to ensure lead times met client deadlines.
- Trained, implemented, and supported valued inside sales team to meet the needs of and promote a positive customer experience.
- Conducted monthly safety training for all employees within shipping/receiving, sales, and customer service.
- Managed 150+ accounts throughout Fresno, Madera, and Tulare Counties with a primary focus on hospitals, clinics, school districts, and municipalities.
EMT Supervisor / National Sales Manager , 02/2014 to 08/2018
On Site Health & Safety – City , STATE
On Site Health & Safety – City , STATE
- Central California Supervior overseeing a team of dedicated EMT's, Paramedics, and LVN's.
- Conducted verbal and hands on skills training per company protocols and those set forth by county guidelines.
- Provided on site CPR, AED, first aid, and various OSHA classes to various employers throughout Central California.
- Responded and triaged injuries by communicating with patients, bystanders, co-workers, and identified appropriate medical treatment.
- Performed drug screens, respiratory fit testing, pre employment wellness testing, and training.
- Provided pre OSHA site inspections of various businesses throughout Central California.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Served as the companies National Sales Manager while also continuing to serve as an active EMT and Supervisor.
Emergency Medical Technician FTO, 01/2006 to 12/2013
Avenal District Ambulance Services – City , STATE
Avenal District Ambulance Services – City , STATE
- Operated emergency vehicles safely to efficiently transport emergent patients.
- Monitored patient status during ambulance transport and transfer.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks with required frequency to ensure proper operation.
- Participated in civic and other community groups to promote public safety.
- Served as principal liaison between the department and other city departments, public organizations and private agencies.
- Promoted teamwork, communication and conflict resolution among shifts, districts and other departments and agencies.
- Established personnel qualifications and coordinated onboarding activities.
- Drove district performance and achievement of service levels through focused team operational reviews, structured coaching and management..
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Education
Emergency Medical Technician : Emergency Medical Services , 2004
Fresno City College - City, State
Fresno City College - City, State
High School Diploma: 2004
Selma High School - City, State
Selma High School - City, State
Volunteer Experience
Selma Youth Football
Head Football Coach - League Medic
Selma Little League
Head Baseball Coach
Selma Fire Department
Volunteer Firefighter / EMT
Laton Volunteer Fire Department
Volunteer Firefighter / EMT
Certifications
- 15 year certified Emergency Medical Technician
- 15 year American Heart Association Healthcare Provider CPR
- DOT Drug Screen Collector
- OSHA 30
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Resume Overview
School Attended
- Fresno City College
- Selma High School
Job Titles Held:
- Lead Technical Writer
- Account Manager
- EMT Supervisor / National Sales Manager
- Emergency Medical Technician FTO
Degrees
- Emergency Medical Technician : Emergency Medical Services , 2004
High School Diploma : 2004
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