Lead Technical Writer resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Committed Emergency Medical Technician offering proven history of exercising strong judgment in high-pressure situations. Skilled in patient needs assessment and critical care. Detail-oriented and compassionate with expansive knowledge of emergency response, OSHA 30, and team leadership.
Skills
Emergency Medical Technician
CPR Certified
OSHA 30 Certified
Data management
Team leadership
Mentoring and coaching
Project management
Risk management processes and analysis
Strong verbal communication
Employee training and development
Effective workflow management
Patient and employee focused
Microsoft applications
Networking skills
Campaign development
Interpersonal and written communication
Accomplished manager
Operational improvement
Education
Fresno City CollegeFresno, CAExpected in 2004 ā āEmergency Medical Technician :Emergency Medical Services - GPA:
Selma High SchoolSelma, CAExpected in 2004 ā āHigh School Diploma: - GPA:
Certifications
15 year certified Emergency Medical Technician
15 year American Heart Association Healthcare Provider CPR
DOT Drug Screen Collector
OSHA 30
Work History
Atcc - Lead Technical Writer Frederick, MD, 06/2019 - Current
Presented new technology and drafted white papers and other technical documents to complete packages.
Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Organized material to research and complete writing tasks.
Analyzed developments in field to update instruction literature.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Active member of safety team and company Emergency Medical Technician.
Viasat Inc. - Account Manager TN, State, 09/2018 - 06/2019
Analyzed processes previously used to send products to customers and uncovered more efficient method that was positively received by all involved parties.
Retained >90 % of clients through changing atmospheres by quickly and professionally resolving customer issues.
Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Maintained and accounted for all shipping/receiving of product within assigned accounts to ensure lead times met client deadlines.
Trained, implemented, and supported valued inside sales team to meet the needs of and promote a positive customer experience.
Conducted monthly safety training for all employees within shipping/receiving, sales, and customer service.
Managed 150+ accounts throughout Fresno, Madera, and Tulare Counties with a primary focus on hospitals, clinics, school districts, and municipalities.
On Site Health & Safety - EMT Supervisor / National Sales Manager City, STATE, 02/2014 - 08/2018
Central California Supervior overseeing a team of dedicated EMT's, Paramedics, and LVN's.
Conducted verbal and hands on skills training per company protocols and those set forth by county guidelines.
Provided on site CPR, AED, first aid, and various OSHA classes to various employers throughout Central California.
Responded and triaged injuries by communicating with patients, bystanders, co-workers, and identified appropriate medical treatment.
Performed drug screens, respiratory fit testing, pre employment wellness testing, and training.
Provided pre OSHA site inspections of various businesses throughout Central California.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Served as the companies National Sales Manager while also continuing to serve as an active EMT and Supervisor.
Avenal District Ambulance Services - Emergency Medical Technician FTO City, STATE, 01/2006 - 12/2013
Operated emergency vehicles safely to efficiently transport emergent patients.
Monitored patient status during ambulance transport and transfer.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Conducted equipment and vehicle checks with required frequency to ensure proper operation.
Participated in civic and other community groups to promote public safety.
Served as principal liaison between the department and other city departments, public organizations and private agencies.
Promoted teamwork, communication and conflict resolution among shifts, districts and other departments and agencies.
Established personnel qualifications and coordinated onboarding activities.
Drove district performance and achievement of service levels through focused team operational reviews, structured coaching and management..
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
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