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Lead Technical Writer Resume Example

Resume Score: 80%

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LEAD TECHNICAL WRITER
Professional Summary

Committed Emergency Medical Technician offering proven history of exercising strong judgment in high-pressure situations. Skilled in patient needs assessment and critical care. Detail-oriented and compassionate with expansive knowledge of emergency response, OSHA 30, and team leadership.

Skills
  • Emergency Medical Technician
  • CPR Certified
  • OSHA 30 Certified
  • Data management
  • Team leadership
  • Mentoring and coaching
  • Project management
  • Risk management processes and analysis
  • Strong verbal communication
  • Employee training and development
  • Effective workflow management
  • Patient and employee focused
  • Microsoft applications
  • Networking skills
  • Campaign development
  • Interpersonal and written communication
  • Accomplished manager
  • Operational improvement
Work History
Lead Technical Writer, 06/2019 to Current
ADCO Mfg. – Sanger, CA
  • Presented new technology and drafted white papers and other technical documents to complete packages.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Organized material to research and complete writing tasks.
  • Analyzed developments in field to update instruction literature.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Active member of safety team and company Emergency Medical Technician.
Account Manager, 09/2018 to 06/2019
Electric Motor Shop – Fresno, CA
  • Analyzed processes previously used to send products to customers and uncovered more efficient method that was positively received by all involved parties.
  • Retained >90 % of clients through changing atmospheres by quickly and professionally resolving customer issues.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained and accounted for all shipping/receiving of product within assigned accounts to ensure lead times met client deadlines.
  • Trained, implemented, and supported valued inside sales team to meet the needs of and promote a positive customer experience. 
  • Conducted monthly safety training for all employees within shipping/receiving, sales, and customer service. 
  • Managed 150+ accounts throughout Fresno, Madera, and Tulare Counties with a primary focus on hospitals, clinics, school districts, and municipalities. 
EMT Supervisor / National Sales Manager , 02/2014 to 08/2018
On Site Health & Safety – Rodeo, CA
  • Central California Supervior overseeing a team of dedicated EMT's, Paramedics, and LVN's.
  • Conducted verbal and hands on skills training per company protocols and those set forth by county guidelines.
  • Provided on site CPR, AED, first aid, and various OSHA classes to various employers throughout Central California.
  • Responded and triaged injuries by communicating with patients, bystanders, co-workers, and identified appropriate medical treatment.
  • Performed drug screens, respiratory fit testing, pre employment wellness testing, and training.
  • Provided pre OSHA site inspections of various businesses throughout Central California.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Served as the companies National Sales Manager while also continuing to serve as an active EMT and Supervisor.
Emergency Medical Technician FTO, 01/2006 to 12/2013
Avenal District Ambulance Services – Avenal, CA
  • Operated emergency vehicles safely to efficiently transport emergent patients.
  • Monitored patient status during ambulance transport and transfer.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Conducted equipment and vehicle checks with required frequency to ensure proper operation.
  • Participated in civic and other community groups to promote public  safety.
  • Served as principal liaison between the department and other city departments, public organizations and private agencies.
  • Promoted teamwork, communication and conflict resolution among shifts, districts and other departments and agencies.
  • Established personnel qualifications and coordinated onboarding activities.
  • Drove district performance and achievement of service levels through focused team operational reviews, structured coaching and management..
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Education
Emergency Medical Technician : Emergency Medical Services , 2004
Fresno City College - Fresno, CA
High School Diploma: 2004
Selma High School - Selma, CA
Volunteer Experience

Selma Youth Football

Head Football Coach - League Medic

Selma Little League

Head Baseball Coach

Selma Fire Department

Volunteer Firefighter / EMT

Laton Volunteer Fire Department

Volunteer Firefighter / EMT

Certifications
  • 15 year certified Emergency Medical Technician
  • 15 year American Heart Association Healthcare Provider CPR
  • DOT Drug Screen Collector
  • OSHA 30
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • ADCO Mfg.
  • Electric Motor Shop
  • On Site Health & Safety
  • Avenal District Ambulance Services

School Attended

  • Fresno City College
  • Selma High School

Job Titles Held:

  • Lead Technical Writer
  • Account Manager
  • EMT Supervisor / National Sales Manager
  • Emergency Medical Technician FTO

Degrees

  • Emergency Medical Technician : Emergency Medical Services , 2004
    High School Diploma : 2004

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