SEARCH

Lead Surveillance Agent Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
LEAD SURVEILLANCE AGENT
Professional Summary

Experienced Lead Surveillance Agent with over 9 years of experience in the Casino Industry. Excellent reputation for resolving problems and improving customer satisfaction. Motivated to learn, grow and excel.

Accomplishments
  • Used Microsoft Excel to develop Table Game wager tracking spreadsheets.
  • Organized all Surveillance footage downloaded between the years of 2011 and 2020 by year and month.
  • Won Team Member of the Month for July of 2020.
  • Assisted and resolved multiple cases for law enforcement.
  • Supervised multiple Team Members as a lead agent.
  • Observed and documented many Table Games and Cage mispayments.
  • Successfully trained multiple past and current Surveillance Team Members.
Skills
  • Table games procedures knowledge
  • Crime prevention methods
  • Surveillance equipment expertise
  • Knowledge of house rules
  • Microsoft, Dark Shield, and Perspective proficiency
  • Several screen monitoring
  • Security standards expertise
  • CCTV camera operations
  • Audio and video file review
  • Gaming law enforcement
  • Cheating monitoring
  • Suspicious activity monitoring
  • Theft identification
  • Multi-Line Phone Systems
  • Confidentiality Understanding
  • Inter-office communications
  • Organization
  • Keyboarding skills
  • Equipment sterilization
  • Data tracking
  • Verbal and written communication
  • Microsoft Office
  • Digital File Management
  • Report writing
  • Digital imagery
  • Image manipulation
  • Graphic design
  • Photography composition
  • Visual design
  • Illustration
  • PC and Mac platforms
  • Customer service
  • Training and Development
  • Excellent multi-tasking ability
  • Organizational skills
  • Friendly nature
  • Clear oral/written communication
Work History
Lead Surveillance Agent, 06/2011 to Current
Ameristar Casino – Saint Charles, MO
  • Observed casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons using audio and video equipment.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
  • Identified illegal activities, including cheating and theft, and alerted floor security personnel to address concerns.
  • Utilized well-developed interpersonal and communication talents to work well with people of all backgrounds, including upper management, fellow team members and casino patrons.
  • Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Produced accurate office files, updated spreadsheets and crafted tools to boost team efficiency.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily documents and reports.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Produced thorough reports on any procedural violations or criminal activity using the Perspective or Dark Shield programs.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
Digital Artist, 01/2011 to Current
Self Employed – Saint Charles, MO
  • Used Photoshop, Procreate, and Paint Tool Sai to create images and layouts for multiple projects.
  • Conceptualized and developed graphics products for calendars, print, and online magazine projects using Procreate and Photoshop.
  • Completed product design projects for clients.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
  • Designed visual models meeting both aesthetic and technical criteria.
  • Learned new software packages in addition to traditional art methods.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils, to complete unique piece for customers.
  • Researched drawings of characters and environmental elements for inspiration.
  • Created and sold over 150 original digital paintings in 2020.
  • Developed artistic visual products while working within defined technical constraints.
  • Created custom drawings and paintings using fine oils, acrylics and charcoal on high quality canvas.
  • Established and maintained productive, professional working relationships to promote beneficial project results.
  • Fostered highly communicative, collaborative team culture on all visual product projects.
  • Developed art and design concepts.
  • Carefully prepared all design layouts into required files for offset, web and digital printing.
Merchandise Associate, 06/2007 to 06/2011
Best Buy Co Inc. – Saint Charles, MO
  • Updated pricing and signage to complete product displays and educate customers.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated signage and price tags to reflect current sales.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Rotated manufacturer products as needed.
  • Maintained neat and clean work areas for professional appeal.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Operated cardboard balers, forklifts and trash compactors safely.
  • Merchandised new stock to appeal to customers, grab attention and drive sales.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Greeted, serviced and thanked all customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Unloaded arriving product stock and moved to store display areas.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Graphic DesignSt Charles Community College - City Of Saint Peters, MO
High School Diploma: 05/2008
St. Charles West High School - Saint Charles, MO
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ameristar Casino
  • Self Employed
  • Best Buy Co Inc.

School Attended

  • St Charles Community College
  • St. Charles West High School

Job Titles Held:

  • Lead Surveillance Agent
  • Digital Artist
  • Merchandise Associate

Degrees

  • Graphic Design
    High School Diploma : 05/2008

Similar Resumes

View All
Surveillance-Operator-Team-Lead-resume-sample

Surveillance Operator Team Lead

United States Marine Corps

Mountain View, California