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lead surveillance agent resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Surveillance Agent focused on maintaining records, classified information, safety for staff and patrons. Skilled at report writing, using surveillance equipment, and leadership. Strong individual looking for growth in the company and to contribute to our surveillance team as much as possible. Offering seven months of experience as a Surveillance Agent. Principled Agent committed to following established regulations and practices. Ability to follow IGC protocols and state regulations. Strong leader that can set a good example for co-agents. Agent that is reliable, determined, and driven. Flexible hard worker eager to learn and contribute to better our team success here at Hollywood Casino, Lawrenceburg.

Skills
  • Safety procedures
  • Psychology knowledge
  • Depth perception
  • Clerical abilities
  • Inmate restraint
  • Negotiation
  • Speed of strength
  • Excellent problem solver
  • Strategic planning and organization
  • Occupational hazards and safety precautions
  • Evidence preservation
  • IGC regulation knowledge
  • Non-violent intervention
  • Booking procedures
  • Restraint techniques
  • Behavioral disorders familiarity
  • Observation
  • File and record maintenance
  • Trained in defensive tactics
  • State and federal laws knowledge
  • First aid and CPR certified
  • CCTV monitoring
  • Report Writing
  • Leadership
  • Self-Initiated
Education and Training
Eureka College Eureka, IL Expected in bachelor's degree : - GPA : As a student for Eureka, I was a Eureka Red Devil football player for two seasons. In those two seasons I developed strong team building skills. I also learned to correct mistakes and developed great listening skills to learn different techniques on how to accomplish what was needed. As an athlete there, we won two Conference Championships. While I attended Eureka College, my major was criminal justice working towards a
Miami University Hamilton, OH Expected in bachelor's degree : forensic investigations - GPA :
Certifications
Certified Jail Officer, Franklin County Sheriff's Department - 2021 Taser Certified - 2021
Experience
Boyd Gaming, Inc. - Lead SURVEILLANCE AGENT
New Orleans, LA, 11/2021 - Current
  • Reported violations and suspicious behavior, in writing or verbally
  • Investigated calls and complaints involving card counters, game cheaters and wrongly paid losing hands
  • Reported incidents of suspicious behavior
  • Maintained accurate records of data recorded
  • Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications
  • Maintained and operated surveillance equipment
  • Operated surveillance camera, monitors and other equipment.
Massage Envy - CORPORAL JAIL OFFICER
Clayton, MO, 09/2020 - 11/2021
  • I was the head jailer on shift
  • I must maintain leadership for other jailers
  • Leadership skills
  • Searched prisoner cells and belongings for contraband and weapons
  • Issued clothing, bedding, and other authorized items to inmates
  • Observed conduct of inmates and protected from dangers
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel
  • Inspected all incoming and outgoing mail for contraband
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments
  • Monitored behavior of 65 inmates to prevent escape attempts, crime and other dangerous activities
  • Led grid searches to locate and confiscate potential harmful items and contraband
  • Performed hourly walks and headcounts to maintain appropriate records of accounted inmates
  • Selected and developed four different training programs to meet facility needs
  • Supervised inmates during day-to-day activities
  • Implemented defensive tactics and physical restraints to maintain safety and security of the inmates in the facility
  • Promoted rehabilitation of offenders and maintained safety of staff and residents
  • Inspected locks, window bars, doors and security systems to support escape prevention
  • Conducted scheduled headcounts to verify presence of prisoners.
Hill - FACTORY PRODUCTION WORKER
City, STATE, 05/2020 - 07/2020
  • Evaluated current production processes and made forward-thinking adjustments to improve output
  • Loaded and unloaded items from machines and conveyors
  • Inspected and repaired products to meet project expectations
  • Moved items between machines, conveyors and transport equipment to meet production needs
  • Operated an electronic pallet jack to load and unload skids onto the (InterClaire) to be transported to the other building
  • Operated machinery, managed raw material and logged production data
  • Troubleshot equipment problems to repair or report diagnostics
  • Sorted and packaged products to prepare for processing or shipment
  • Met other supervisors and business leaders to plan and guide workflow and operations
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Home Depot - SALES ASSOCIATE
City, STATE, 04/2018 - 04/2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Sold various products by explaining unique features and educating customers on proper application
  • Built and maintained relationships with peers and upper management to drive team success
  • Answered incoming telephone calls to provide store, products and services information
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Built trusting relationships with customers by making personal connections
  • Met merchandise processing standards and maintained organized and accessible work area
  • Acted as initial contact in addressing customer concerns
  • Mentored team members in mastering sales techniques to consistently exceed objectives
  • Processed orders through company system and coordinated product deliveries.
Accomplishments
  • As an employer for the Franklin County Sheriff's Department for one year, I became a certified Jail officer
  • I have also been promoted to be a Corporal Jail officer
  • I must lead my shift and make the right decisions for my team and the safety of the facility
  • I must train new officers to know how to do our procedures correctly
  • I have obtained the responsibility to take fault of mistakes that may occur and to handle the consequences
  • As a Corporal, I was to monitor other Jailers actions to correct them and make sure they are doing what is right.

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Resume Overview

School Attended

  • Eureka College
  • Miami University

Job Titles Held:

  • Lead SURVEILLANCE AGENT
  • CORPORAL JAIL OFFICER
  • FACTORY PRODUCTION WORKER
  • SALES ASSOCIATE

Degrees

  • bachelor's degree
  • bachelor's degree

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