Profile Summary
An ITIL certified technocrat leader with master’s degree; holding over 15 years of dynamic experience in delivering and
managing mission-critical software solutions for enterprise application monitoring and performance. Possess sound
expertise in end-to-end program/ project management and strategic planning for realization of business benefits through
analytics and dashboarding. Expertise in designing and implementing cutting edge technology solutions aligned with the
business requirements.
Core Competencies Professional Milestone
Application and
Performance monitoring
System Analysis
Log Analytics
Automation Engineering
Cloud Computing
Network Analysis
Application Development
ITIL Lifecycle
Software solutions
KPI and Metrics Reporting
Transformation &
Innovation
Reliability Engineering
Training, Coaching &
Mentoring
People and Technology
Management
Presentation
Customer Escalation
management
Vendor Management
Manager, Enterprise Monitoring, Performance & Analytics
Freddie Mac, Reston, VA
August 2015 – Present
Key Deliverables:
Spearheading teams to direct and drive Enterprise wide Application Performance
monitoring, log analytics and cloud monitoring to help with reliability, resiliency and
operations of business applications and services.
Managing the complete business cycle of monitoring software/solutions including
need assessment, analyzing requirements, preparing IT Blueprint, , and delivering
quality technical/business solutions.
Setting and developing the monitoring standards and governance models to build
the Monitoring as a Service model for the organization.
Leading the future road map and strategy for monitoring & performance
software/services on cloud by engaging with business, application and IT team.
Successfully driving design, engineering, implementation and operational aspects of
all monitoring software to meet the enterprise monitoring needs.
Direct automation of numerous daily redundant workflows like reconciliation,
discovery of devices, implementing monitoring rules, generating daily reports,
creating automated Incident tickets and automatic remediation of issues.
Instrumental in facilitating real time visibility of application and infrastructure health
for management, application and Infrastructure teams by spearheading design and
software development life cycle of a custom application monitoring portal.
Holds distinction of enhancing monitoring of 140+ critical applications within the
organization which helped in pro-active detection of issues with the applications &
services, prevent larger impacts and reduce time to repair in case of outages.
Partner with 24x7 monitoring operation center, Incident Management and Problem
Management teams to complete the end to end cycle of problem detection and
resolution.
Supervise 24x7 coverage as Duty manager of shared services tools teams that
includes monitoring, scheduling, automation, service management and business
reporting tools.
Awarded “Above and Beyond” award from the division VP for result driven leadership
and excellent contribution in enhancing monitoring services for the Business and
the Enterprise. , ITIL
Senior IT Management Professional
- Software Solutions, Enterprise Monitoring & Performance