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Summary
Profile Summary
An ITIL certified technocrat leader with master’s degree; holding over 15 years of dynamic experience in delivering and
managing mission-critical software solutions for enterprise application monitoring and performance. Possess sound
expertise in end-to-end program/ project management and strategic planning for realization of business benefits through
analytics and dashboarding. Expertise in designing and implementing cutting edge technology solutions aligned with the
business requirements.
Core Competencies Professional Milestone
Application and
Performance monitoring
System Analysis
Log Analytics
Automation Engineering
Cloud Computing
Network Analysis
Application Development
ITIL Lifecycle
Software solutions
KPI and Metrics Reporting
Transformation &
Innovation
Reliability Engineering
Training, Coaching &
Mentoring
People and Technology
Management
Presentation
Customer Escalation
management
Vendor Management
Manager, Enterprise Monitoring, Performance & Analytics
Freddie Mac, Reston, VA
August 2015 – Present
Key Deliverables:
Spearheading teams to direct and drive Enterprise wide Application Performance
monitoring, log analytics and cloud monitoring to help with reliability, resiliency and
operations of business applications and services.
Managing the complete business cycle of monitoring software/solutions including
need assessment, analyzing requirements, preparing IT Blueprint, , and delivering
quality technical/business solutions.
Setting and developing the monitoring standards and governance models to build
the Monitoring as a Service model for the organization.
Leading the future road map and strategy for monitoring & performance
software/services on cloud by engaging with business, application and IT team.
Successfully driving design, engineering, implementation and operational aspects of
all monitoring software to meet the enterprise monitoring needs.
Direct automation of numerous daily redundant workflows like reconciliation,
discovery of devices, implementing monitoring rules, generating daily reports,
creating automated Incident tickets and automatic remediation of issues.
Instrumental in facilitating real time visibility of application and infrastructure health
for management, application and Infrastructure teams by spearheading design and
software development life cycle of a custom application monitoring portal.
Holds distinction of enhancing monitoring of 140+ critical applications within the
organization which helped in pro-active detection of issues with the applications &
services, prevent larger impacts and reduce time to repair in case of outages.
Partner with 24x7 monitoring operation center, Incident Management and Problem
Management teams to complete the end to end cycle of problem detection and
resolution.
Supervise 24x7 coverage as Duty manager of shared services tools teams that
includes monitoring, scheduling, automation, service management and business
reporting tools.
Awarded “Above and Beyond” award from the division VP for result driven leadership
and excellent contribution in enhancing monitoring services for the Business and
the Enterprise. , ITIL
Senior IT Management Professional
- Software Solutions, Enterprise Monitoring & Performance
Provided expertise to various Government clients, Service providers and
Enterprise clients to make important IT decisions and ROI analysis of their
LAN, WAN and application infrastructure using Riverbed APM and NPM
suites of software which led to improved sales and support services.
Led critical accounts and provided support for entire life cycle of Riverbed
product solutioning and implementation success and helped the clients
realize the potential of software solutions to add business value.
Made vital contribution in receiving certification from J.D.
Power and TSIA
for excellence in Global Customer Service and Support by leading a team
of escalation engineers.
Part of a team which delivered the best quarter in company’s history in
terms of generating revenue from product updates and support.
10/2007 to 01/2009Sr. Network EngineerCoretelligent, Llc | Stamford, CT,
Managed Full life-cycle management (define, design, develop, deploy) for
various projects relating to the upgrade and ongoing maintenance of the
corporate data network infrastructure including 40 remote office locations.
Accomplished full life cycle implementation of various network monitoring,
management and optimization software’s like Solarwinds Orion, CISCO NAC
and Bluecoat to optimize the existing network and make it more reliable.
Contributed in reducing the network maintenance cost by implementing
cost-effective network solutions.
Accelerated data transfer over the corporate network between various
offices by evaluating Cisco WAAS and Bluecoat and designing, configuring
and deploying Bluecoat SG devices for WAN Optimization.
05/2005 to 10/2007Escalation EngineerDish Network Corporation | Knoxville, TN,
Carried out network analysis, application analysis, and capacity planning on
Enterprise and Service Providers network using OPNET software solution.
Troubleshot networks at layer 2, layer 3 and layer 4 of the TCP/IP protocol
stack in a simulated environment and utilized OPNET tools performed
analysis of protocols like TCP/ IP, VOIP, OSPF, BGP, Ethernet, Wireless
LANs.
Appointed to the role of a shift Captain within a year of joining and played
a crucial role in key sales wins by assisting clients with network analysis
and network optimization techniques.
07/2004 to 01/2005Network EngineerDBNet Systems, Inc, Bank Of America/Fleet | City, STATE,
Made significant contribution in driving the technology merger of around
1500 bank branches software and hardware.
Part of a team that performed successful upgrade and migration of
network, systems, OS, and applications in around 1500 bank branches
during the Fleet to Bank of America transition process.
Education and Training
Expected in Master of Science | Telecommunications
ManagementSUNY Institute of
Technology, , New YorkGPA:
Expected in Bachelor of Engineering | Electronics &
TelecommunicationsUniversity of Mumbai, Bombay, GPA:
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