LiveCareer-Resume

lead server event planner resume example with 3+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Responsible Server with 2+ years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude.

Skills
  • Menu memorization
  • Dish preparation
  • Buffet setup and takedown
  • Liquor, wine and food service
  • Wine pairings
  • High-volume dining
  • Sales Techniques
  • Dining crew workflow optimization
  • Safe food handling
  • Point of Sale (POS) system operations
  • Relationship management
  • Effective customer upselling
Experience
04/2019 to 05/2020 Lead Server / Event Planner Oakmont Management Group | Los Angeles, CA,
  • Planned, coordinated and executed corporate luncheons, dinners, conferences and special events.
  • Interviewed, hired and trained new employees.
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Orchestrated smooth and seamless workflow between kitchen and tables, resulting in quick delivery of proper orders with full customer satisfaction.
09/2019 to 03/2020 Server Chef Point Restaurant & Bar | Colleyville, TX,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
04/2018 to 12/2019 Food Runner Herringbone | City, STATE,
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to a manager or head chef immediately.
  • Pitched in to help by washing dishes, glasses and cutlery when kitchen staff became overwhelmed.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Inventoried food supplies to determine needs and replenish stations.
  • Delivered entrees to tables and made sure each guest received correct menu items.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Offered insight into menu items to answer customer questions.
  • Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Completed final preparations of dishes and quickly delivered items to customers.
01/2017 to 04/2018 Lead Hostess Meat On Ocean | City, STATE,
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Tracked seated guests and available seating using [System].
  • Notified server after seating parties in section to facilitate prompt service.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered questions about food and order statuses for waiting customers.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Monitored dining area to assess server capacity and estimate wait times.
Education and Training
Expected in 04/2016 Bachelor of Communications | Public Relations Unitec Institute Of Technology, Auckland, New Zealand, GPA:
Expected in | Independent Artist Program Musicians Institute, Los Angeles, CA GPA:

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Resume Overview

School Attended

  • Unitec Institute Of Technology
  • Musicians Institute

Job Titles Held:

  • Lead Server / Event Planner
  • Server
  • Food Runner
  • Lead Hostess

Degrees

  • Bachelor of Communications
  • Some College (No Degree)

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