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Lead Picture Framer Resume Example

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LEAD PICTURE FRAMER
Summary

Customer service professional with quality assurance experience and strong engineering aptitude.

Key Skills
  • Data collection and analysis
  • Quality Assurance
  • Scrap Elimination
  • Project Management
  • LEAN Manufacturing
  • Product Design
  • Cell Manufacturing
  • Cross-functional team leadership
  • Sourcing & Buying

Education
Mt. San Antonio College, Walnut CA
Industrial Design Engineering 
​
Experience
Lead Picture Framer, 12/2014 － CurrentMichael's Arts & Crafts － Monrovia, CA
Responsible for increasing customer base and average sale by focusing on customer experience, up-selling and quality workmanship.
  • Employed a consultative selling approach to drive sales while building customer loyalty. 
  • Improved quality by initiating supplemental training on advanced framing design, fabrication techniques, and product compatibility. 
Owner and General Manager, 05/2013 － 12/2014Legacy Fine Art Framing － Monrovia, CA
Responsible for managing all business activities and performing all shop work.
  • Created a concept of "Seamless Service" that focused on providing optional services such as in-home consultations, delivery, and installation that would provide efficient accommodation to clients.  
  •  Sourced product samples that met target market, design trends, and margin requirements. 
Quality Assurance Coordinator, 07/2008 － 05/2013Artistree ( A Subsidiary of Michael's Stores Inc.) － City Of Industry, CA
Defined and enforced quality standards in all departments within a 50,000sq.ft manufacturing plant, processing wood and paper products. 
  • Revised SOPs that aligned production goals with business objectives.
  • Developed and executed enhanced inspection programs for non-conforming product that yielded a 33% scrap saving totaling $200.000 YTD 2012 (Exceeding goal by $50.000).
  • Created, executed, and supervised a Receiving Inspection Team that allowed select receiving staff to become Q.C Inspectors and spot-check product for quality on delivery against master samples.
  • Responsible for product testing and risk analysis of new and in-line moulding and matboard products for Aaron Brother's Art & Framing, and Michael's Arts and Crafts.
  • Provided support to Grass-Roots Quality Improvement Team projects in the form of data and resources.
  • Created quality training for customer service staff, allowing them to troubleshoot customer end user issues.
  • Participated in facility improvement planning and design, guided by LEAN manufacturing concepts.
  • Executed procurement activities to find specialty products, order samples, set up new vendors, submit purchase orders, and track shipments.
Apprentice Field Technician, 10/2007 － 06/2008TDE Construction & Consulting － Rancho Cucamonga, CA
Executed office and field work to aid company in completing environmental and fueling construction projects. 
  • Performed demolition, new construction, and maintenance on in-ground fuel systems on private, state, and military sites. 
  • Assisted site superintendent with communicating and coordinating to all parties, document submission, surveying, supervising temp labor, operating environmental monitoring instruments and documented readings for AQMD.
Lead Picture Framer, 10/2001 － 07/2008Aaron Brothers (Subsidiary of Michael's Stores Inc.) － Corona, CA
Responsible for the successful completion of custom picture framing orders.
  • Developed and implemented supplemental training material for staff on sales strategy, product compatibility, and order accuracy.
  • Trained and supervised framers to aid with production demands.
  • Built orders to customer specifications with emphasis on quality.
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Resume Overview

Companies Worked For:

  • Michael's Arts & Crafts
  • Legacy Fine Art Framing
  • Artistree ( A Subsidiary of Michael's Stores Inc.)
  • TDE Construction & Consulting
  • Aaron Brothers (Subsidiary of Michael's Stores Inc.)

Job Titles Held:

  • Lead Picture Framer
  • Owner and General Manager
  • Quality Assurance Coordinator
  • Apprentice Field Technician

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